Find Ai lead Jobs in Cork, C

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Cork, County Cork
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Technical Writer (IS&T Knowledge and Training)
Apple —Cork, County Cork
- Computer Science
- Software troubleshooting
- English
9d
Senior Swift Engineer
Apple —Cork, County Cork
- Computer Science
- Master's degree
- Bachelor's degree
6d
Lead Engineer - Team Lead Cork office (m/f/d)
ATS Automation Tooling Systems Inc. —Cork, County Cork
- Computer Science
- Engineering
- Bachelor's degree
Senior Systems Engineer (DSP) - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
- System design
- Employee stock purchase plan
Sr. Sales Coordinator
Proofpoint —Cork, County Cork
- Full-time
- Sales
- Salesforce
- AI
1d
Inside Sales Director, EMEA
WatchGuard Technologies, Inc. —Cork, County Cork
- Full-time
- Communication skills
Quick apply
Senior Network Engineer
NetApp —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
- Employee stock purchase plan
- Annual leave
Staff Digital Verification Engineer
onsemi —Cork, County Cork
- Full-time
- Research
- Master's degree
- Analysis skills
Software Principal Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Application Security Engineer
Forcepoint UK Limited —Cork, County Cork
- Full-time
- Computer Science
- Windows
- Java
Quick apply
Senior Staff Embedded Software Engineer – AI Accelerator
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Account Manager (Cork)
Qumulo —Cork, County Cork
- Full-time
- Hybrid work
- Time management
Quick apply
Senior Product Security Engineer, Server
MongoDB —Cork, County Cork
- Remote
- Azure
- AWS
- C++
Lead Engineer - Team Lead Cork office (m/f/d)
Orise —Cork, County Cork
- Computer Science
- Engineering
- Bachelor's degree
Senior Staff Software Engineer/Architect - Runtime Engineer
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Staff Design Verification Engineer
Advanced Micro Devices, Inc —Cork, County Cork
- System design
- Master's degree
- Presentation skills
14d
Senior Cloud Applications Engineer
OpenText —Cork, County Cork
- Azure
- Computer Science
- Java
Indirect Procurement - Buyer
Musgrave —Cork, County Cork
- Negotiation
Quick apply
9d
Corporate Counsel
SolarWinds —Cork, County Cork
- Sales
- AI
Quick apply
1d

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Telephony
Computer Science
Engineering
Bachelor's degree
Analytics
Information Technology

Full job description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

Refine Your Search

ai lead jobs in cork, c

Solutions Architect – Contact Center (Cloud & AI)

Technical Writer (IS&T Knowledge and Training)

Senior Swift Engineer

Lead Engineer - Team Lead Cork office (m/f/d)

Senior Systems Engineer (DSP) - Cork, Ireland

Sr. Sales Coordinator

Inside Sales Director, EMEA

Senior Network Engineer

Staff Digital Verification Engineer

Software Principal Engineer

Application Security Engineer

Senior Staff Embedded Software Engineer – AI Accelerator

Account Manager (Cork)

Senior Product Security Engineer, Server

Lead Engineer - Team Lead Cork office (m/f/d)

Senior Staff Software Engineer/Architect - Runtime Engineer

Staff Design Verification Engineer

Senior Cloud Applications Engineer

Indirect Procurement - Buyer

Corporate Counsel

I want to receive the latest job alerts for ai lead in cork, c

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