Find Service desk manager Jobs in Dublin, D

Senior ML Science Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Staff AI Designer
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Cleaning Operative
Mitie —Dublin, County Dublin
- €13.30 an hour
- Part-time
- Employee assistance program
Quick apply
Senior Associate/Of Counsel (Regulatory)
Walkers Global —DUBLIN 1, County Dublin
- Research
- Business development
- Communication skills
- Annual leave
- Employee assistance program
Senior Engineering Manager, Fin AI Agent
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Annual leave
- Work from home
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Data Center Maintenance Engineer
Elwood Roberts —Dublin, County Dublin
- €65,000–€70,000 a month
- Full-time
- Supervising experience
- HVAC
- Mechanical knowledge
Quick apply
Guest Service Agent (GSA) - Front Office Receptionist
Hampton by Hilton Dublin City Centre —Dublin, County Dublin
- Part-time
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply
6d
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Cleaning Operative, Newcastle West
Mitie —Newcastle, County Dublin
- €13.30 an hour
- Full-time
- Employee assistance program
Quick apply
Principal Engineer, Web Platform – Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- AWS
- JavaScript
- Annual leave
- Work from home
Lead Electrical Design Engineer, Data Centre Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction
Principal Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Senior Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Clerical Officer / Ward Clerk
Beaumont Hospital —Dublin, County Dublin
- €31,934–€49,416 a year
- Part-time
- Leaving certificate
- No degree
2h
General maintenance - Fulltime
Mitie —Dublin, County Dublin
- €15.38 an hour
- Full-time
- Maintenance
- Communication skills
- Employee assistance program
Quick apply
1h

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Senior ML Science Manager

Intercom -
Dublin, County Dublin

Apply Now

Job details

Benefits

Annual leave
Work from home

Qualifications

Doctoral degree
Research
Master's degree
SQL
Recruiting
Communication skills

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Fin's AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy.

We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Fin are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR).

What will I be doing?

Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin.
Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products.
Enabling your team to achieve high levels of productivity, performance and reliability.
Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).

What skills might I need?

Experience leading, developing and supporting ML teams that deliver impact quickly.
A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.
Excellent applied ML and coding skills.
The ability to thrive in an ambiguous environment with a high degree of autonomy.
Strong communication skills, both within technical teams and across disciplines.
MSc or PhD in an ML-related field, or similar knowledge.

Bonus skills & attributes

Track record shipping ML user-facing products.
Experience in a research environment.
Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.
Data skills: visualization, SQL etc.
Deep knowledge of software engineering practices.
Experience in recruiting ML scientists in a capacity similar to a hiring manager.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up.
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%.
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
Flexible paid time off policy.
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

service desk manager jobs in dublin, d

Senior ML Science Manager

Staff AI Designer

Cleaning Operative

Senior Associate/Of Counsel (Regulatory)

Senior Engineering Manager, Fin AI Agent

Senior Full Stack Engineer - Team Web

Data Center Maintenance Engineer

Guest Service Agent (GSA) - Front Office Receptionist

Senior Software Engineer

Cleaning Operative, Newcastle West

Principal Engineer, Web Platform – Team Web

Lead Electrical Design Engineer, Data Centre Engineering

Principal Engineer

Senior Product Engineer

Staff Product Engineer

Clerical Officer / Ward Clerk

General maintenance - Fulltime

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