Find Behavior support Jobs in Dublin, D

Technical Solutions Consultant, Meta Business Agent
Meta —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- JavaScript
5d
Sales & Renewals Specialist (German Speaker)
Getty Images —Dublin, County Dublin
- Full-time
- Hybrid work
- Salesforce
- English
- Research
- Employee stock purchase plan
- Annual leave
Quick apply
Product Developer (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Project management
- No degree
- AI
Data and Measurement Account Manager
Google —Dublin, County Dublin
- €96,000–€98,500 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
Sales Manager, Accelerated Growth Team, Google Customer Solutions, UK and Ireland Market (English)
Google —Dublin, County Dublin
- €132,000–€136,000 a year
- Full-time
- Sales
- English
- Bachelor's degree
3d
Digital Sales Specialist - AI Business Solutions - AI workforce - Polish speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Strategy& - Corporate & Business Strategy Senior Associate
PwC —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Business
- Communication skills
- Employee assistance program
Software Development Engineer (open-source)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Java
- AWS
- Analysis skills
Incident Response Senior Analyst - Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- Azure
- Research
- AWS
Quick apply
- Data Engineer/Analytics Engineer
ErnieApp —DUBLIN 2, County Dublin
- Full-time
- SQL
- AWS
- Analysis skills
Senior Solutions Architect
Asana —Dublin, County Dublin
- €155,000–€175,000 a year
- AWS
- Presentation skills
- JavaScript
- Work from home
Quick apply
Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Region Sales Manager
Steris —Dublin, County Dublin
- Full-time
- Sales
- Bachelor's degree
- Leadership
Quick apply
Global QC (Quality Control) Specialist (CL9)
Accenture —Dublin, County Dublin
- Full-time
- Management
- Sales
- Salesforce
12d
Sr. Director & Head of Architecture
G-P —Dublin, County Dublin
- €160,800–€201,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Quick apply
Deputy Head of Actuarial Function, EIID
Everest Re Group, Ltd. —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Access
- Management
22h
Product Manager
Siena AI —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- AI
IAM IGA UI Developer, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript
3h
Digital Platforms and AI Marketing Transformation, Vice President
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Clinical Nurse Specialist ;Diabetes
Beacon Hospital —Dublin, County Dublin
- Full-time
- English
- Clinic
- Leadership
Quick apply

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Technical Solutions Consultant, Meta Business Agent

Meta -
Dublin, County Dublin

Apply Now

Job details

5 days ago

Qualifications

Computer Science
CSS
Bachelor's degree
JavaScript
AI
Business
HTML

Full job description

An opportunity to work at the intersection of AI and Business Messaging, one of Meta's key investment areas.As Meta accelerates its investment in AI-native business experiences, Meta Business Agent sits at the center of how businesses will discover, engage, and transact with customers in the future, and this role puts you at the heart of that transformation, working with next-generation AI agents, LLMs, and conversational AI systems that are redefining how businesses connect with billions of people across Meta's messaging platforms.As a Technical Solutions Consultant (TSC) for Meta Business Agent, you will serve as a subject matter expert in the AI agent experience, acting as a technical bridge between our customers, support operations, and internal product and engineering teams.Your mission will be to resolve complex technical challenges related to AI agent behavior and configuration, drive operational excellence, influence product improvements through data-driven insights, and ensure our customers can fully leverage Meta Business Agent to transform their customer engagement.

Technical Solutions Consultant, Meta Business Agent Responsibilities:

Deliver a high-touch resolution experience for Meta's most strategic Business Messaging Partners
Develop deep subject matter expertise across Meta Business Agent and the wider Business Messaging portfolio
Break down and resolve complex, ambiguous, technical (Meta Business Agent, API integrations, Webhooks, delivery) issues for high-touch customers using internal debug tools and log analysis to determine the root cause
End-to-end issue resolution, filing bugs, documenting repro steps and partnering with cross-functional partners to see the issue through to resolution
Drive scale across the support funnel, enabling front-line human and AI agents to resolve issues earlier and closer to the customer
Act as a trusted advisor on the Meta Business Agent product
Improve the end-to-end support funnel by optimizing internal and external support processes
Refine the support agent's experience with clear resolution paths and feedback that improves ticket resolutions
Maintain knowledge bases, documentation, and training materials so that support teams can effectively support emerging Meta Business Agent features and capabilities
Identify common issues and develop reusable workarounds, documenting and sharing them to drive scale across the funnel
Partner with XFN Product and Engineering on the go-to-market strategy for new Meta Business Agent features, covering product training and operational readiness
Drive "shift left" initiatives that streamline and standardize support flows, moving resolution closer to the customer
Turn front-line signal into product impact: influencing the Meta Business Agent roadmap on behalf of customers
Translate data, feedback, and customer signals into actionable insights that influence the Meta Business Agent roadmap
Champion the VOTC, articulating pain points and turning them into measurable product improvements
Build cross-functional partnerships (Product Management, Engineering, Partnerships) aligning teams and holding them accountable for their deliverables
Recommend tooling, processes, and signal improvements leveraging support performance data
Run account health reviews, surfacing insights that improve account management and support effectiveness

Minimum Qualifications:

B.A. or B.S. in Business, Computer Science, Engineering, Digital Marketing, or a related field, or equivalent practical experience
5+ years of experience in an operations, support, technical solutions, or product role within a technical environment
Working knowledge of web technologies (HTML, CSS, JavaScript, HTTP, APIs) with hands-on technical troubleshooting experience
Proven ability to translate technical concepts for both technical and non-technical audiences
Demonstrated experience in influencing outcomes and driving alignment across cross-functional teams
Experience in the CRM, messaging, conversational AI, or API-based technology industries

Preferred Qualifications:

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Familiarity with responsible, ethical AI practices (risk assessment, bias mitigation, quality and accuracy reviews)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Track record of using AI tools to redesign workflows and drive measurable impact (efficiency gains, quality improvements)
Experience in prototyping and building tools to improve job efficiency and effectiveness
Track record of driving product improvements through customer insight and data-driven advocacy
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Apply Now

Refine Your Search

behavior support jobs in dublin, d

Technical Solutions Consultant, Meta Business Agent

Sales & Renewals Specialist (German Speaker)

Product Developer (Vice President)

Data and Measurement Account Manager

Sales Manager, Accelerated Growth Team, Google Customer Solutions, UK and Ireland Market (English)

Digital Sales Specialist - AI Business Solutions - AI workforce - Polish speaking

Strategy& - Corporate & Business Strategy Senior Associate

Software Development Engineer (open-source)

Incident Response Senior Analyst - Dublin

- Data Engineer/Analytics Engineer

Senior Solutions Architect

Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking

Region Sales Manager

Global QC (Quality Control) Specialist (CL9)

Sr. Director & Head of Architecture

Deputy Head of Actuarial Function, EIID

Product Manager

IAM IGA UI Developer, Officer

Digital Platforms and AI Marketing Transformation, Vice President

Clinical Nurse Specialist ;Diabetes

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