Front Office Manager
Ballymascanlon Hotl & Golf Resort are now recruiting for the position of Front Office Manager
About Ballymascanlon Hotel & Golf Resort
The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland; this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.
About Windward Management
Ballymascanlon Hotel & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join us today as a Front Office Manager!
About The Role
The Front Office Manager is responsible for overseeing the daily operations of the front desk, guest services, reservations, and lobby area to ensure outstanding guest satisfaction and operational efficiency. This role ensures smooth check-in and check-out processes, handles guest concerns, manages staff scheduling, and maintains adherence to hotel standards and procedures.
Key Duties & Responsibilities
- Ensure the highest level of guest service is delivered consistently.
- Supervise daily front office operations including check-ins, check-outs, reservations, and cash handling.
- Maintain accurate room inventory and collaborate with housekeeping to ensure room readiness.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Oversee night audit operations and verify daily revenue reports.
- Recruit, train, and develop front office staff including receptionists and reservations agents.
- Prepare & Manage Rosters ensuring adequate coverage based on business levels
- Foster a positive and professional team environment.
Required Criteria
Skills Needed
Exceptional Customer Service Skills, Reception skills, Reservation skills, Supervisory Skills
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.
Salary
Not disclosed
