AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Position Objective:
The role Site Reliability Engineer will be responsible for providing support and review for all activities related to hosted Applications on Cloud. This individual must understand thoroughly of current design with hands-on technical experience. The role will also help support development of innovative solutions in cloud and infrastructure technologies.
Duties and Responsibilities:
- Collaborate with teams from Product Development, Professional Services and Customer Support teams to Deploy Services / Applications.
- Be an expert on Datacenter migration of Applications/Services, and Disaster Recovery Planning& execution.
- Work on Post Implementation Review process for bugs, fixes, and issues encountered in active production instances.
- Actively support production incidents, problems, and on root cause analysis.
- Provide feedback with Engineering and Professional Services teams to make services stable and resilient.
- Develop/enhance OpenText Automated Deployment strategy
- Knowledge on integration points of hosted Applications and related implementation expert for CloudOps
- Work with 3rd party vendors and their support organizations for any impact to OT hosted solutions
- Ability to prioritize work to ensure timely project deliveries.
- Available to work on weekends to scheduled maintenance activities and Deployments.
- On rotation monthly 24x7 oncall support
Job Specifications and Qualifications:
- Bachelor’s degree in Computer Sciences or related.
- Minimum 7 to 9 years of experience in Cloud Applications and Platforms
- Manage and maintainCloud Foundry and Kubernetes platforms, ensuringhigh availability and reliability.
- Design scalableplatform architecture with focus oncapacity planning, monitoring, and performance tuning.
- Strong knowledge ofcloud (IaaS, PaaS),virtualization (VMware/hypervisors), andnetworking (DNS, SMTP, firewalls, F5/load balancers).
- Experience withGCP and AWS, and provisioning infrastructure usingTerraform (IaC), including Kubernetes clusters (GKE).
- Deploy Cloud Foundry usingBOSH.
- Proficient inDevOps tools and CI/CD (GitLab, Concourse).
- Strong automation and scripting inPython, Shell, PowerShell, Perl, AWK, Expect, Go.
- Expertise inDocker and Kubernetes, managing container-based deployments.
- Experience withRed Hat Linux and Windows systems across physical and virtual environments.
- Skilled inapplication performance analysis (JVM tuning, thread dumps) and middleware (Tomcat, WebLogic, WebMethods, ActiveMQ, Apache).
- Familiar withmonitoring tools (New Relic, Zabbix, HP OM, JIRA) andITIL processes.
- Experience ensuringarchitecture compliance through design reviews.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
