Find It Jobs in Dublin 24, D

Technical Support Engineer
Vanta —Dublin, County Dublin
- Weekend availability
- Azure
- Windows
- SQL
- Annual leave
German-Speaking Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
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Technical Support Engineer
New Relic —Dublin, County Dublin
- Hybrid work
- Azure
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- DevOps
Sr IT Infrastructure Engineer EMEA
Qorvo —DUBLIN 8, County Dublin
- On call
- Computer Science
- English
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IT Infrastructure Project Manager
Elwood Roberts —Dublin, County Dublin
- €500–€675 a day
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
IT Operations Lead
CS Consulting Group Civil & Structural Engineers —DUBLIN 2, County Dublin
- Software troubleshooting
- Windows
- No degree
- Annual leave
Quick apply
1d
Service Desk Lead
Applegreen Stores —Dublin, County Dublin
- Full-time
- Management
- Computer Science
- Customer service
Quick apply
10d
Systems Administrator
ThreatLocker —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Windows
Senior Associate, IT, Network Engineer (12 Month Contract)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
IT Manager
Carrolls Irish Gifts —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Windows
- POS
Quick apply
3d
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
IT Delivery Manager
Tata Consultancy Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
1h
Commercial Systems and Visualisation Administrator
RTÉ —Dublin, County Dublin
- €34,060–€45,917 a year
- Microsoft Excel
- Computer Science
- Business
1h
IT Service Portfolio Manager
ICON Plc —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Bachelor's degree
23h
Senior IT Internal Auditor
Sumup —Dublin, County Dublin
- English
- IT
- Annual leave
- Gym membership
Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€70,000 a month
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Staff Engineer (IT Automation & AI-native Transformation)
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Leadership
- Communication skills
- Referral programme
Senior Network Engineer
Salesforce —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- No degree
Senior IT Infrastructure Administrator, Networking
Confluence Technologies —Dublin, County Dublin
- Weekend availability
- Hybrid work
- Mentoring
- Scripting
- Python
- Annual leave
- Referral programme
Quick apply
Commercial Systems and Visualisation Administrator
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €34,060–€45,917 a year
- Microsoft Excel
- Computer Science
- Business
2h

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Technical Support Engineer

Vanta -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Bike to work scheme
Annual leave
Company events

Qualifications

Azure
Relational databases
NoSQL
Google Cloud Platform
Windows
Technical support
SQL
AWS
Presentation skills
REST
GraphQL
SaaS
AI
Communication skills

Full job description

Location

Dublin, Ireland

Employment Type

Full time

Location Type

Hybrid

Department

Revenue

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As a Technical Support Engineer (TSE), you’ll play a critical role in supporting our customers by resolving their most complex technical issues and serving as the final technical escalation point for our Technical Support Specialists (TSS). You’ll collaborate closely with our Support and Engineering teams to ensure we deliver a best-in-class customer experience while meeting our service SLAs.

Our goal is to provide best-in-class Technical Support to our customers. Our team’s mission: “We make complex solutions seem simple, and are leaders in customer education”. We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics are available publicly.

What you’ll do as a Technical Support Engineer at Vanta:

Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs.
Develop a deep understanding of Vanta’s product capabilities, integrations, configurations, messaging, and more.
Own and resolve complex technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point within the Support team.
Demonstrate a strong sense of ownership and accountability for the overall customer experience.
Clearly explain complex solutions to customers and document them for future use.
Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends.
Create reproducible test cases and collaborate with Product and Engineering to improve the platform.
Validate and escalate bugs to Engineering, keeping customers updated on progress.
Contribute to internal and customer-facing documentation, as well as process and workflow improvements.
Actively participate in daily troubleshooting sessions, weekly team meetings, and other team activities.
Act as the trusted technical point of contact for assigned Premium Support customers, delivering high-touch, white-glove support and ensuring adherence to enhanced SLA requirements.
Proactively share knowledge with the broader team during knowledge-sharing sessions.
Foster a culture of collaboration, transparency, and continuous improvement.

How to be successful in this role:

4+ years of technical support experience in a SaaS/Tech environment.
2+ years in a Tier 3 or Tier 4 (highest tier) technical support role.
Experience supporting Premium Support customers
Located in Ireland and able to support an 8 AM–5 PM Irish Standard Time schedule, with rotating on-call responsibilities (including rotational weekends and holidays).
Willingness to work on a hybrid basis, with a minimum of 2 days per week in office.
Strong troubleshooting experience with cloud providers (AWS, Azure, GCP)—including monitoring, load balancers, tagging, etc.
Hands-on experience with cloud platforms (AWS, GCP, Azure), operating systems (Windows, macOS, Linux), and cloud application architecture.
Solid understanding of APIs (REST and/or GraphQL) and networking fundamentals.
Familiar with relational databases (SQL) and document databases (NoSQL, MongoDB)
Familiar with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (Okta, Auth0, O365)
Experience using tools like Datadog or similar log management platforms.
Proficient in troubleshooting databases and analyzing complex, multi-relational data sourced via APIs.
Excellent communication skills, both written and verbal—you can simplify technical concepts for non-technical audiences.
Proven ability to write clear, concise documentation and knowledge base content.
Comfortable presenting technical topics to a variety of audiences.
A strong sense of empathy—for your customers and your teammates.
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a Vanta’n:

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
25 days of Annual Leave per year
11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Apply Now

Refine Your Search

it jobs in dublin 24, d

Technical Support Engineer

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