Find Intelligence data analyst Jobs in Dublin, D

Real Time Analyst
Teleperformance —Dublin 07, County Dublin
- €35,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
7h
Sr Information Security Analyst
ServiceNow —DUBLIN 2, County Dublin
- Weekend availability
- Hybrid work
- Azure
- Computer Science
- Java
Quick apply
Senior Cyber Incident Response Analyst
Integrity360 —Dublin, County Dublin
- Windows
Senior Analyst/Associate, Fund Finance - Private Debt
StepStone Group —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Workday Integration Manager
ICON Plc —Dublin, County Dublin
- Full-time
- Oracle
- Bachelor's degree
- No degree
1h
Director, Non-Clinical Competitive Intelligence, Optum Payment Integrity, Operations
Optum —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Agile
2d
Construction Project Analyst
Equinix —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Leadership
- Construction Management
13d
Utility Software Product Management Lead
Honeywell —Dublin, County Dublin
- Full-time
- Mentoring
- AI
11h
Snr Treasury Analyst (Trade Finance)
Honeywell —Dublin, County Dublin
- Full-time
- Analysis skills
- Communication skills
- Banking
- Annual leave
6d
Tax Analyst
Salesforce —Dublin, County Dublin
- Full-time
- Analysis skills
- No degree
- Accounting
1d
Product Owner, Community
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- No degree
9d
Senior Data Engineer
Optum —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Windows
7d
Software Engineer
Kitman Labs —Dublin, County Dublin
- Full-time
- Hybrid work
- EMR systems
- Analytics
Technical Lead
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- DevOps
- Java
Principal Commercial Analyst
CarTrawler —Dublin, County Dublin
- Hybrid work
- Presentation skills
- Business
- Communication skills
- Annual leave
- Employee assistance program
Senior Product Manager
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- No degree
Manager, EMEA Treasury Operations
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Master's degree
Manager - Trading VIP Profiling
Hard Rock Digital —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Leadership
- Work from home
Quick apply
Senior Analytics Engineer
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Data analysis skills
10d
Technical Architect
Version 1 —Dublin, County Dublin
- €75,000–€85,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Employee assistance program
- Employee discount
Quick apply
8d

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Real Time Analyst

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
€35,000 a year
7 hours ago

Qualifications

Telephony
Analysis skills
Organisational skills

Full job description

Overview:

Real Time Analyst

Location: on-site in Dublin

Contract: full-time & permanent

Salary: €35,000 DOE

Great Benefits

As a Real‑Time Analyst, you will play a critical role in optimising the contact centre’s operational efficiency by driving Schedule Adherence, Conformance, and real‑time monitoring. You will specialise in IEX, Agent connects (Queues) and Client related tools and applications and ensure service level agreements are met through proactive decision‑making, real‑time queue management, and close collaboration with Operations and WFM. This role is central to maintaining a productive, motivated, and well‑aligned workforce.

Key Responsibilities & Accountabilities

Real‑Time Monitoring & IEX Management

Real‑time queue management — Monitor telephony queues, reprioritise skills, and ensure consistent performance across all call types. Ensure call queues are continually monitored, and workload distributed to staff available to maintain high productivity and occupancy within the workforce.
IEX schedule governance — Monitor and amend colleague schedules in IEX to ensure activities are planned appropriately and geared toward SLA improvement.
Adherence & conformance — Update exceptions on IEX in real time, ensuring WFM systems are accurately and timely updated for necessary reporting required through the tool, Drive adherence by influencing colleagues, reducing non‑adherence, and applying coaching‑led interventions.

Operational Planning & Collaboration

WFM partnership — Work closely with the WFM Analyst/SME to understand the position of delivery/ plan, take corrective actions closely working with Operations over real time/. Daily stand up’s to ensure and resource projections are continually optimised and effectively to meet customer demand.
Daily/weekly plans — Produce daily and weekly operational plans, flag pressure points, and take corrective action.
Exception management — Capture exceptions to daily plans and feed back to management and WFM Planning, ensuring notifications/ escalations in real time and governences

Real‑Time Decision Making

Operational alignment — Make real‑time decisions to align colleague focus areas with customer demand.
Frontline engagement — Liaise with frontline colleagues to provide direction and ensure adherence to schedules.
Leadership collaboration — Work collaboratively with leadership teams to ensure resource allocation is optimised.

Analysis & Continuous Improvement

Performance analysis — Produce day‑by‑day and week‑by‑week analysis of operational delivery with recommendations for improvement.
SLA protection — Identify risks to SLA and take immediate corrective actions.

What We’re Looking For

Technical & Analytical Skills

Analytical capability — Strong analytical skills with the ability to interpret real‑time data.
WFM tool experience — Experience using Workforce Management tools (2 years IEX experiences preferred); willingness to learn new systems.
Telephony knowledge — Good working knowledge of contact centre telephony for performance monitoring.
Contact centre metrics — Understanding of core metrics such as SLA, AHT, occupancy, shrinkage, adherence, and conformance.

Behavioural & Stakeholder Skills

Stakeholder management — Well‑developed ability to influence and collaborate with multiple stakeholders.
Organisation & multitasking — Strong organisational skills with the ability to manage multiple priorities.
Coaching & influence — Ability to influence colleagues using emotional intelligence and a coaching‑led approach.
Real‑time experience — Real‑time and scheduling experience preferred

You must have the right to work in Ireland for this position. We are unable to provide visa sponsorship.

Apply Now

Refine Your Search

intelligence data analyst jobs in dublin, d

Real Time Analyst

Sr Information Security Analyst

Senior Cyber Incident Response Analyst

Senior Analyst/Associate, Fund Finance - Private Debt

Workday Integration Manager

Director, Non-Clinical Competitive Intelligence, Optum Payment Integrity, Operations

Construction Project Analyst

Utility Software Product Management Lead

Snr Treasury Analyst (Trade Finance)

Tax Analyst

Product Owner, Community

Senior Data Engineer

Software Engineer

Technical Lead

Principal Commercial Analyst

Senior Product Manager

Manager, EMEA Treasury Operations

Manager - Trading VIP Profiling

Senior Analytics Engineer

Technical Architect

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