Find Customer service representative Jobs in Dublin, D

Customer Support Associate I
4G Clinical, LLC —DUBLIN 18, County Dublin
- Holidays
- Computer Science
- Customer service
- Windows
Quick apply
1h
Foreign Exchange - Sr Currency Administration Client Service Specialist
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Client Services Coordinator
Spector —Dublin, County Dublin
- From €35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
12d
Customer Experience Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- English
- Bachelor's degree
- Work from home
Customer Service Team Lead
Ace Express Freight —Lusk, County Dublin
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
1d
Customer Service Assistant - Greystones
BoyleSports —Greystones, County Wicklow
- Customer service
- Communication skills
12d
Senior Associate, Customer Implementation Services
Digital Realty —Dublin, County Dublin
- Full-time
- Project management
- Business
8d
Customer Success Associate (France)
Datadog —Dublin, County Dublin
- Communication skills
- Employee stock purchase plan
Quick apply
7h
Customer Service Assistant - Baggot Road
BoyleSports —Dublin 07, County Dublin
- Customer service
- Communication skills
4h
Customer Growth Associate, SBS Scaled, Google Customer Solutions, Early Careers (English, Polish)
Google —Dublin, County Dublin
- €60,000–€61,500 a year
- Full-time
- Sales
- Customer service
- English
6d
Customer Service Assistant - Ashbourne
BoyleSports —Ashbourne, County Meath
- Customer service
- Communication skills
Quick apply
7d
Senior French Speaking Customer Operations Agent
FNZ —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Associate/Senior Associate, Client Services - Portfolio Analytics and Reporting (6 Month Contract)
StepStone Group —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Services Specialist Front Office & Risk M/F
Amundi —Dublin, County Dublin
- English
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
German Customer Service and Sales Officer in Malta
Next Job Abroad —Dublin, County Dublin
- €23,000–€28,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Life insurance
Quick apply
Customer service Advisor - Fluent Irish Speaker (Maynooth)
Abtran —Maynooth, County Kildare
- €14.84 an hour
- Full-time
- Customer service
- Computer skills
- Communication skills
- Employee assistance program
- Employee discount
Quick apply
Client Services Specialist Data &BI M/F
Amundi —Dublin, County Dublin
German Customer Support Specialist
HubSpot —Dublin, County Dublin
- €32,000–€44,000 a year
- Full-time
- Remote
- English
Quick apply

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Foreign Exchange - Sr Currency Administration Client Service Specialist
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In addition to managerial responsibilities, this individual will be required to have a thorough understanding of the Currency Administration Product, be a…
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Co-ordinate and manage the business implications of technology implementations on the current and future business environment.

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Customer Support Associate I

4G Clinical, LLC -
DUBLIN 18, County Dublin

Quick apply

Job details

1 hour ago

Qualifications

Computer Science
Customer service
Windows
Master's degree
Leaving certificate
Organisational skills
Communications
IT
Business
Communication skills
Information Technology
4G/LTE

Full job description

Join 4G Clinical and make a real impact in the world of global clinical trials. Our mission-driven company values innovation and change and we're looking for a Customer Support Associate who shares our passion to shape the future of our company. As a team member, you'll have the opportunity to contribute your unique ideas and have them valued.

Come work with purpose, collaborate with a talented team, and have fun doing it!

The Customer Support Associate is responsible for the following:

Work with our customers to ensure their needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally to retain business.
Learn and apply the best practices for Customer Excellence.

Follow established procedures and guidelines and provide suggestions to help drive positive process improvements.
Serve customers by answering inquiries, fulfilling requests, and maintaining the database.
Responsible for handling calls from new and existing customers regarding a variety of requests.
Respond to customer needs in a timely manner and takes immediate action to address issues as they arise.
Troubleshoot issues by clarifying, researching, implementing solutions, and escalating unresolved problems.
Ensure communication is properly documented in the Event Tracking tool.
Provide off hours coverage on a predetermined schedule supplied by the Lead or Senior Customer Support Associate.
Provide coverage on weekend, holidays and OT as needed and/or as scheduled by the Lead or Senior Customer Support Associate.
Able to work in the event of any services outages i.e. power, phone, internet etc.
Perform other duties as identified by the Lead or Sr. Customer Support Associate
Participate in all required job training and development courses and seminars.
Assist with system testing.

The position requires experience as a services provider.
The following skills are essential: customer service, troubleshooting and problem resolution.
The candidate must also have excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently, ability to work well in a team environment.
Familiarity with clinical trial is desired, but not required.

Education and/or Certification Requirements

The candidate must possess a Leaving Certificate or equivalent, and 2-4 years of relevant customer service experience. Currently pursuing a degree in healthcare, computer science, business, communication or information technology field, equivalent experience, or diploma is a plus.

Other skills/requirements

Motivated to work in a fast paced constantly changing environment.
Excellent interpersonal skills and ability to work well in a virtual team environment.
Strong organizational skills and the ability to meet goals with accuracy.
Excellent listening, oral and written communication skills.
The ability to escalate in a professional manner.
Strong working knowledge of MAC or Windows Applications.
Professional phone presence.

4G Clinical is honored to be part of Fast Company's 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at all levels. 4G Clinical came in at #8 for its dedication to building a culture that fuels innovation, curiosity, and the spirit of experimentation in all facets of the business from product development and brand to services and staffing. We were also voted one of the 2018 Best Places in Health Care & Biopharma by Great Place to Work® and FORTUNE.

About Us
4G Clinical is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully cloud-based, 100% configurable and flexible solutions utilizing natural language processing (NLP) to accelerate clinical trials. 4G Clinical is headquartered in the Boston Biotech corridor of Wellesley, MA, with offices in Europe and Asia.

We offer compelling benefits to our international and US-based employees. Benefits vary by region and should be discussed with a 4G Talent Acquisition or HR representative.

4G Clinical is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Quick apply

Refine Your Search

customer service representative jobs in dublin, d

Customer Support Associate I

Foreign Exchange - Sr Currency Administration Client Service Specialist

Client Services Coordinator

Customer Experience Agent (German Speaking)

Customer Service Team Lead

Customer Service Assistant - Greystones

Senior Associate, Customer Implementation Services

Customer Success Associate (France)

Customer Service Assistant - Baggot Road

Customer Growth Associate, SBS Scaled, Google Customer Solutions, Early Careers (English, Polish)

Customer Service Assistant - Ashbourne

Senior French Speaking Customer Operations Agent

Associate/Senior Associate, Client Services - Portfolio Analytics and Reporting (6 Month Contract)

Client Services Specialist Front Office & Risk M/F

Specialist, (Supervisory), Fund/Client Accounting Representative II

German Customer Service and Sales Officer in Malta

Customer service Advisor - Fluent Irish Speaker (Maynooth)

Client Services Specialist Data &BI M/F

German Customer Support Specialist

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