Find Escalation specialist Jobs in Dublin, D

Billing Account Client Support Specialist
PrepayPower —Dublin, County Dublin
- €38,000 a year
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Transaction Management Operations Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Employee assistance program
Temp - Reconciliation Technology Specialist, Delivery Manager, VP
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Contracts
- Communication skills
- Annual leave
Senior Specialist, Investor Services Operations
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- No degree
4d
Analyst II, Transaction Monitoring
GoFundMe —Dublin, County Dublin
- Weekend availability
- Microsoft Excel
- Data analysis skills
- English
Quick apply
8d
Speculative Applications - Embedded GSOC- Program Specialist
Control Risks —Dublin, County Dublin
- Communication skills
Quick apply
Credit Risk Specialist
TD Bank —Dublin, County Dublin
- Full-time
- Banking
- Annual leave
Global Financial Crimes Specialist â€“ Technology Support
Bank of America —Dublin, County Dublin
- Full-time
- Analysis skills
- Project management
- Organisational skills
- Employee assistance program
10d
Planning & Reporting Specialist Lead
ESB —Dublin, County Dublin
- €71,000–€84,000 a year
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
12d
Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
9d
Technical Interfacing Lead
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Management
- Clinic
- No degree
- Employee assistance program
Quick apply
Analyst - Cyber Security
SMBC Aviation Capital —Dublin, County Dublin
- Azure
- Computer Science
- Bachelor's degree
10d
Software Engineer – Support & Operations
ZeroRisk —Dublin, County Dublin
- Full-time
- Remote
- Java
- AWS
- Communication skills
Technical Support Engineer
Vanta —Dublin, County Dublin
- Weekend availability
- Azure
- Windows
- SQL
- Annual leave
12d
Quality & Training Specialist - Video Safety Operations - Dublin - Hebrew Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
10d
Quality & Training specialist - Account, Interaction & Search Safety - Dublin - German Speaking
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
10d
Senior Project Manager
EMR Integrated Solutions —Dunboyne, County Meath
- €65,487–€68,761 a year
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
Quick apply
5d
Renewals Manager/ ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Business
- Leadership
9d
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
Strategic Sourcing Specialist
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
Quick apply

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Billing Account Client Support Specialist

PrepayPower -
Dublin, County Dublin

Quick apply

Job details

Full-time
€38,000 a year

Benefits

Annual leave
Employee assistance program
Referral programme

Qualifications

Microsoft Excel

Full job description

Department: Landlords

Employment Type: Full Time

Location: Hybrid & Sandyford, Dublin 18

Salary: 38,000 OTE

As a pivotal member of our Business-to-Business Sales Team, you will play a key client-facing role ensuring accurate, timely billing and strong account support across PrepayPower/Yuno Group. You will act as a trusted point of contact for clients on all billing matters, while also supporting revenue collection and reporting

Key Responsibilities

Managing complete billing activities in partnership with the Revenue and Specialist Billing team.
Acting as the primary client-facing contact for billing queries, account reviews, and portfolio updates.
Overseeing and finalising billing calculations and customer invoices.
Running and issuing regular client portfolio consumption reports, ensuring accuracy and clarity for client review.
Maintaining the Master Billing Register and managing tariffs.
Resolving billing queries and conducting analysis to ensure accuracy.
Managing debt collection activities, including proactive client contact, payment follow-up, and escalation where required.
Collaborating with internal departments and third parties to resolve billing issues.
Developing and implementing reports to track process performance and identify areas for improvement.
Leading billing initiatives within internal projects to drive greater efficiency.

Skills, Knowledge & Expertise

Target-driven mindset with a proven ability to achieve goals individually and as part of a team.
Minimum of 2 years' experience in a similar role, ideally within utilities.
Prior experience in a client-facing role, with confidence handling account queries and debt collection conversations professionally.
Strong Excel skills; experience with CRM systems.
Excellent communication, analytical, and problem-solving skills.
Self-directed with a structured, organised approach to work.

Benefits

Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that's putting control in the hands of our customers.

Privacy

By applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice.

You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.

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Refine Your Search

escalation specialist jobs in dublin, d

Billing Account Client Support Specialist

Transaction Management Operations Analyst

Temp - Reconciliation Technology Specialist, Delivery Manager, VP

Senior Specialist, Investor Services Operations

Analyst II, Transaction Monitoring

Speculative Applications - Embedded GSOC- Program Specialist

Credit Risk Specialist

Global Financial Crimes Specialist â€“ Technology Support

Planning & Reporting Specialist Lead

Technical Docucare Associate

Technical Interfacing Lead

Analyst - Cyber Security

Software Engineer – Support & Operations

Technical Support Engineer

Quality & Training Specialist - Video Safety Operations - Dublin - Hebrew Speaker

Quality & Training specialist - Account, Interaction & Search Safety - Dublin - German Speaking

Senior Project Manager

Renewals Manager/ ServiceNow

Technical Support Engineer

Strategic Sourcing Specialist

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