Find Escalation specialist Jobs in Dublin, D

Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
10d
Quality & Training Specialist - Video Safety Operations - Dublin - Hebrew Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
10d
Renewals Manager/ ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Business
- Leadership
10d
Billing Account Client Support Specialist
PrepayPower —Dublin, County Dublin
- €38,000 a year
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Software Engineer – Support & Operations
ZeroRisk —Dublin, County Dublin
- Full-time
- Remote
- Java
- AWS
- Communication skills
Strategic Sourcing Specialist
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
Quick apply
Global Financial Crimes Specialist â€“ Technology Support
Bank of America —Dublin, County Dublin
- Full-time
- Analysis skills
- Project management
- Organisational skills
- Employee assistance program
11d
Enterprise Resilience Governance and Compliance Lead
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Computer Science
- Master's degree
Quick apply
Analyst II, Transaction Monitoring
GoFundMe —Dublin, County Dublin
- Weekend availability
- Microsoft Excel
- Data analysis skills
- English
Quick apply
9d
Technical Support Engineer
Vanta —Dublin, County Dublin
- Weekend availability
- Azure
- Windows
- SQL
- Annual leave
13d
Workplace Experience Ambassador Team Lead
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Associate Business Developer , Data Center Supply Solutions EMEA, Data Centre Supply Solutions
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Organisational skills
- Contracts
CitiService Funds Specialist
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Analysis skills
- Business
- Communication skills
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
Tissue Viability Nurse
Dublin Simon Community —DUBLIN 8, County Dublin
- €58,000–€70,000 a year
- Full-time
- Management
- No degree
- Leadership
- Annual leave
- Sick pay
Quick apply
13d
Head of Health & Safety
Harris Group —DUBLIN 12, County Dublin
- Leadership
- Annual leave
Quick apply
Senior Compliance Specialist - Digital Assets Lead
Northern Trust Corp. —Dublin, County Dublin
- Full-time
- Finance
- Bachelor's degree
- Leadership
Candidate Advanced Practitioner (cAP) Sonographer – South Dublin & South East
Medica —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
Quick apply
Senior Project Manager
EMR Integrated Solutions —Dunboyne, County Meath
- €65,487–€68,761 a year
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
Quick apply
6d
Temporary Assistant Principal - Head of UX Service Operations
Coimisiún na Meán —Dublin, County Dublin
- €82,290 a year
- Microsoft Office
- Analysis skills
- Leadership
4d

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Technical Docucare Associate

Xerox -
Dublin, County Dublin

Apply Now

Job details

Fixed term
10 days ago

Qualifications

Process improvement
IT
Leadership
Communication skills

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

12 MONTH FULL TIME CONTRACT/ POTENTIAL TO EXTEND

PURPOSE:

To assist in the smooth operation of Xerox onsite client sites - primarily for one Dublin based account. Support the provision of a suite of on-site services to the Customer Base as required including, but not limited to, Printer Management and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation.

PRIMARY RESPONSIBILITIES:

As part of the Support Team the Technical Docucare Specialist will need to have a good understanding and working knowledge of Xerox Service offerings across the client customer base. All training will be provided as needed. This is necessary in order to consistently deliver on all relevant onsite activities as outlined within individual customer contracts and SLAs. These will include – but are not limited to - some or all of the following activities:

Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers.

Support Xerox sites in the provision of on-site services throughout the year, providing support cover for holiday, sickness and peaks in workload.

Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc. Provide additional services in line with account base growth and wider digital opportunities.

Ensure full support and management of office and production devices including break fix, consumables managements and escalation as per defined processes.

Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives.

Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement.

Liaise with third party solution providers in order to ensure that any additional customer requirements that cannot be met by Xerox Product Portfolio, and yet are critical to a successful service provision, are met.

Engagement of Xerox analysts, engineers, third party network support and site staff as necessary (problem escalation)

Liaise with customers and provide support in relation to the utilization of Xerox equipment and services. Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required.

Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager and participate in revenue generating/marketing initiatives.

Support sites through involvement in account reviews, compiling data on performance against key performance levels.

Occasional travel to other locations in NI on an as required basis in order to support the wider Operation.

Participate in team meetings and work as a member of a team.

Maintain and develop onsite Service Delivery Manuals.

CANDIDATE QUALIFICIATIONS, SKILLSETS & ABILITIES:

ESSENTIAL -

Minimum of two years successful track record in a customer facing role

Highly Flexible and able to cope under pressure and in a highly dynamic environment

Basic knowledge and experience of IT

Strong Interpersonal skills

Problem solving / Process improvement skills

Able to translate customer requirements into working solutions

Ability to work on own initiative

Ability to work well as part of a team

Communication – able to effectively communicate using a range of verbal and written communication skills with end users and senior customer contacts

Especially important is the ability to communicate appropriately within a diverse multi-cultural environment and across the full range of business disciplines

Capable of working under pressure, multi-tasking and correct prioritization working proactively to deadlines

Ability to report progress in an effective and timely manner

DESIRABLE -

Understanding of a networked environment, electronic printing processes and document management and production desirable

Knowledge of Xerox Office Services and print production environments

Full Clean Drivers License

#LI-CB1

#LI-ONSITE

Apply Now

Refine Your Search

escalation specialist jobs in dublin, d

Technical Docucare Associate

Quality & Training Specialist - Video Safety Operations - Dublin - Hebrew Speaker

Renewals Manager/ ServiceNow

Billing Account Client Support Specialist

Software Engineer – Support & Operations

Strategic Sourcing Specialist

Global Financial Crimes Specialist â€“ Technology Support

Enterprise Resilience Governance and Compliance Lead

Analyst II, Transaction Monitoring

Technical Support Engineer

Workplace Experience Ambassador Team Lead

Associate Business Developer , Data Center Supply Solutions EMEA, Data Centre Supply Solutions

CitiService Funds Specialist

Workplace Experience Ambassador Team Lead

Tissue Viability Nurse

Head of Health & Safety

Senior Compliance Specialist - Digital Assets Lead

Candidate Advanced Practitioner (cAP) Sonographer – South Dublin & South East

Senior Project Manager

Temporary Assistant Principal - Head of UX Service Operations

I want to receive the latest job alerts for escalation specialist in dublin, d

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