Find Escalation specialist Jobs in Dublin, D

Regional HR Service Delivery Manager (EMEA)
Globalli —Dublin, County Dublin
- Remote
- English
- Human resources
- Communication skills
Quick apply
5h
Programme Director
Skillsource —Dublin, County Dublin
- Azure
- Management
- No degree
Quick apply
17h
Quality & Training Specialist - Dutch Speaker, Video Safety Operations (Dublin)
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
11d
Analyst II, Transaction Monitoring
GoFundMe —Dublin, County Dublin
- Weekend availability
- Microsoft Excel
- Data analysis skills
- English
Quick apply
10d
Strategic Sourcing Specialist
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
Quick apply
Billing Account Client Support Specialist
PrepayPower —Dublin, County Dublin
- €38,000 a year
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
11d
Quality & Training Specialist - Danish Speaker, Video Safety Operations (Dublin)
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
11d
Enterprise Resilience Governance and Compliance Lead
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Computer Science
- Master's degree
Quick apply
Technical Support Engineer
Vanta —Dublin, County Dublin
- Weekend availability
- Azure
- Windows
- SQL
- Annual leave
14d
Workplace Experience Ambassador Team Lead
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Senior Project Manager
EMR Integrated Solutions —Dunboyne, County Meath
- €65,487–€68,761 a year
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
Quick apply
7d
Associate Business Developer , Data Center Supply Solutions EMEA, Data Centre Supply Solutions
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Organisational skills
- Contracts
Quality & Training Specialist - Live and Monetization - Dublin - Hebrew Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
9d
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
Tissue Viability Nurse
Dublin Simon Community —DUBLIN 8, County Dublin
- €58,000–€70,000 a year
- Full-time
- Management
- No degree
- Leadership
- Annual leave
- Sick pay
Quick apply
14d
Head of Health & Safety
Harris Group —DUBLIN 12, County Dublin
- Leadership
- Annual leave
Quick apply
Candidate Advanced Practitioner (cAP) Sonographer – South Dublin & South East
Medica —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
Quick apply
Senior Compliance Specialist - Digital Assets Lead
Northern Trust Corp. —Dublin, County Dublin
- Full-time
- Finance
- Bachelor's degree
- Leadership
Internal Audit Senior Manager
Primark —DUBLIN 1, County Dublin
- Project management
- Leadership
- Communication skills

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Regional HR Service Delivery Manager (EMEA)

Globalli
Dublin, County Dublin

Quick apply

Job details

5 hours ago

Qualifications

Multilingual
English
Human resources
Communication skills

Full job description

The Regional HR Service Delivery Manager will play a pivotal role in building and overseeing HR service delivery operations for their assigned region, ensuring client and employee HR tickets and inquiries are resolved accurately and on time as Globalli scales. This role builds the team, infrastructure, and knowledge base needed to support HR service delivery, while navigating global HR rules and client-specific cases to maintain compliance and adherence to regulatory standards across the region.

Key Responsibilities:

Regional HR Service Delivery and Scalability

Serve as the regional subject matter expert for HR processes, country-specific requirements, and client-specific case handling.
Establish and maintain SOPs, playbooks, and a knowledge base that enable the team to operate accurately and consistently as headcount and client volume scale.
Collaborate cross-functionally with Payroll Operations, Account Management, Product, Legal, and Risk & Compliance to enhance HR service delivery and educate internal teams.
Manage client and employee HR tickets and inquiries, ensuring timely resolution and high client and employee satisfaction.
Troubleshoot HR service delivery issues and collaborate with internal and external stakeholders to reach timely resolutions across multiple employment models.
Create and maintain comprehensive documentation, including case-handling guides and compliant standard operating procedures (SOPs).
Build out and lead a regional team of HR Delivery Specialists and Employee Relationship Coordinators to support Globalli's growth.

HR Service Delivery Compliance, Escalations and Regional Readiness

Regional HR service ownership: Oversee Globalli's ability to deliver HR services within the assigned region, aligning operational capacity with business demand.
Compliance navigation: Apply global and regional HR rules and regulations to client-specific and cross-border cases to maintain compliance and adherence to regulatory standards.
Issue resolution: Investigate and resolve HR service escalations and complex client or employee cases.
Documentation and reporting: Maintain accurate, audit-ready documentation of HR service processes, controls, and compliance.
Regulatory monitoring: Track and interpret HR legislation and regulatory changes, document impacts, and communicate updates to internal teams.
Escalation management: Serve as the escalation point for client and employee HR complaints, ensuring they are managed fairly and effectively and root causes addressed to prevent recurrence.
Implementation oversight: Coordinate and oversee the onboarding of new countries and clients into HR service delivery, ensuring scalable operational processes.
Local vendor engagement: Coordinate with local vendors, including local counsel, as need to support compliant HR service delivery in region-specific and complex cases.
KPI and SLA management: Monitor KPIs and SLAs for HR service delivery across the region.

What You'll Bring:

5+ years of proven HR service delivery experience managing multi-country or regional HR operations in a high-growth or startup environment.
Strong communication skills with the ability to explain complex information clearly across formats.
Hands-on experience building and scaling a team and its supporting infrastructure (SOPs, knowledge base) in a fast-growing environment.
Working knowledge of global HR rules and regulations, with the ability to apply them to client-specific and cross-border cases.
Comfortable working remotely and independently in a fast-paced, evolving environment.
Multilingual capabilities (English required; additional languages a plus).
Client-Centric Approach: Experience supporting high-touch enterprise accounts and managing escalations with professionalism.
Problem-Solving Skills: Skilled in resolving complex client and employee HR tickets and inquiries in a timely manner.
Adaptability: Thrive in ambiguity and adapt quickly to shifting priorities and jurisdictions.
Analytical Mindset: Strong documentation skills with a focus on building infrastructure and knowledge bases that support scale.

Quick apply

Refine Your Search

escalation specialist jobs in dublin, d

Regional HR Service Delivery Manager (EMEA)

Programme Director

Quality & Training Specialist - Dutch Speaker, Video Safety Operations (Dublin)

Analyst II, Transaction Monitoring

Strategic Sourcing Specialist

Billing Account Client Support Specialist

Technical Docucare Associate

Quality & Training Specialist - Danish Speaker, Video Safety Operations (Dublin)

Enterprise Resilience Governance and Compliance Lead

Technical Support Engineer

Workplace Experience Ambassador Team Lead

Senior Project Manager

Associate Business Developer , Data Center Supply Solutions EMEA, Data Centre Supply Solutions

Quality & Training Specialist - Live and Monetization - Dublin - Hebrew Speaker

Workplace Experience Ambassador Team Lead

Tissue Viability Nurse

Head of Health & Safety

Candidate Advanced Practitioner (cAP) Sonographer – South Dublin & South East

Senior Compliance Specialist - Digital Assets Lead

Internal Audit Senior Manager

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Key Responsibilities:

Regional HR Service Delivery and Scalability

HR Service Delivery Compliance, Escalations and Regional Readiness

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