Find Head of data platform and Jobs in Dublin, D

Contact Hub Executive
Football Association of Ireland —DUBLIN 15, County Dublin
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Continuous improvement
- Free parking
- Employee assistance program
Quick apply
3d
AI & Intelligent Automation Consultant (Retail Banking)
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Mentoring
- AI
- Leadership
Senior Project Manager (ERP)
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- ERP systems
Quick apply
13d
Head of Client Service
Fund Recs —Dublin, County Dublin
- Full-time
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Marketing Effectiveness, Senior Vice President
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Marketing
- Master's degree
- Analysis skills
Head of Engineering - Options
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- C++
Senior Manager, Sales Operations
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- Sales
- SQL
Senior Product Manager
Pennylane SAS —Dublin, County Dublin
- Full-time
- Remote
- English
- Product management
- Accounting
Quick apply
Director, Finance Transformation
KAYAK —DUBLIN 2, County Dublin
- Full-time
- Remote
- Computer Science
- Engineering
- ERP systems
- Annual leave
- Employee assistance program
Quick apply
Technology Infrastructure Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €57,000–€107,000 a year
- Weekend availability
- Hybrid work
- IT
- Communication skills
- Annual leave
Events and Community Manager, EMEA (Contract)
GreenLight Workforce Solutions Inc —Dublin, County Dublin
- Full-time
- Remote
- English
- AI
- Communication skills
Quick apply
Document Controller
Mercury Engineering —Dublin, County Dublin
- Salesforce
- English
- Construction experience
VP Technical – Project Management - EMEA
SMBC Aviation Capital —Dublin, County Dublin
- Microsoft Excel
- Engineering
- Maintenance
Regulatory Counsel (Data Protection & AI)
Revolut —Dublin, County Dublin
- Full-time
- Remote
- English
- AI
- Communication skills
Senior Core Banking Developer
U.S. Bank National Association —DUBLIN 18, County Dublin
- €102,680–€120,800 a year
- Full-time
- Azure
- Java
- Master's degree
Mid-Market Account Executive (German Market)
Revolut —Dublin, County Dublin
- €9,500–€13,300 a month
- Full-time
- Remote
- Sales
- Salesforce
- English
Senior Technical Project Manager
Storm Technology Limited —Dublin, County Dublin
- Full-time
- Azure
- Project management
- SharePoint
Quick apply
Banking API Operations Specialist
Circit Limited —Dublin, County Dublin
- Full-time
- Remote
- Azure
- DevOps
- SQL
Quick apply
Team Leader - Sustainable Finance Data Governance & Controls
Bloomberg —Dublin, County Dublin
- SQL
- Analysis skills
- Quality control
14d
Mid-Market Account Executive (Polish Market)
Revolut —Dublin, County Dublin
- €9,500–€14,600 a month
- Full-time
- Remote
- Sales
- Salesforce
- English

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Contact Hub Executive

Football Association of Ireland -
DUBLIN 15, County Dublin

Quick apply

Job details

Permanent
3 days ago

Benefits

Free parking
Bike to work scheme
Company pension
Employee assistance program
Sick pay
On-site parking

Qualifications

Customer service
Administrative experience
Continuous improvement
Communication skills

Full job description

Job Title: Contact Hub Executive

Location: HQ Abbottstown, Dublin

Direct Reporting Line: Head of Customer and Contact Experience

Commencement Date: Mid-October

Duration: Permanent

Work Model: Hybrid - 3 Days onsite / 2 Days remote a week plus provide support outside standard business hours, including scheduled evening and weekend work, as required to meet stakeholder service needs.

Introduction

The Football Association of Ireland (FAI) is the national governing body for football in Ireland, driving the growth, promotion, and development of the game at all levels. We are passionate about inspiring participation, supporting talent, and celebrating the power of football to unite communities across the country. With a proud history and an ambitious vision for the future, the FAI is committed to fostering excellence on and off the pitch, ensuring the game is inclusive, accessible, and a source of national pride.

The Purpose of the Role

The Contact Hub Executive plays a key role in supporting the daily operations of the FAI Contact Hub, ensuring stakeholder queries are managed efficiently, accurately and in line with service standards.

This role exists to provide high-quality administrative and case management support across all contact channels, ensuring every interaction is recorded, tracked and resolved professionally. In addition to answering tickets created via email or assigned via our CRM, the role will also provide first-line support for FAI Connect, assisting users with system queries, helping to drive adoption and ensure a positive digital user experience across the football community.

Key Responsibilities

Provide high-quality administrative and structured case management support across all Contact Hub channels.
Manage and respond to stakeholder queries across phone, email and digital platforms in line with agreed service standards.
Provide first-line support for FAI Connect, including account queries, user access issues and basic system guidance.
Escalate complex Contact Hub or FAI Connect issues to the appropriate teams in line with defined workflows.
Support with the creation, maintenance and continuous improvement of user-facing knowledge bases, FAQs and internal guidance documentation.
Monitor case queues and prioritise work as appropriate to ensure timely resolution and SLA compliance.
Ensure GDPR-compliant handling of stakeholder data and accurate system record-keeping.
Provide support outside standard business hours, including scheduled evening and weekend work, as required to meet stakeholder service needs.

The Person

A proactive and detail-oriented administrator with a strong customer service mindset.
Comfortable supporting digital systems and guiding users through online platforms.
Calm, professional and empathetic when handling a wide range of customer queries.
Highly organised with the ability to manage multiple cases and competing priorities.

Experience and Qualifications

Essential:

Experience in an administrative support role with at least 1 year of experience in a customer service, customer-facing or contact centre environment.
Experience working with CRM, service desk or case management systems.
Experience creating and maintaining knowledge base/FAQ-style documentation.
Experience supporting people with different learning styles.
Strong written and verbal communication skills.
Understanding of GDPR and data handling standards.
Experience working with SOPs and internal policies.

Desirable:

Experience supporting digital platforms, membership systems or online portals.
Experience within sport, membership organisations or public-facing environments.
Familiarity with FAI Connect, Salesforce or similar platforms.

Skills & Professional Knowledge

Strong administrative and structured case management capability.
Digital literacy and confidence supporting online systems.
Attention to detail and data accuracy.
Ability to follow defined processes and service workflows.

Our Benefits

We are proud of the range of benefits we can provide:

Two premium level tickets to each home international game
Sick pay scheme and family friendly leave
Opportunities to work at international matches
Company pension
Life assurance
Bike to work scheme
Free onsite parking
Employee assistance programs
Hybrid working arrangements and flexible hours working arrangements
Discounted access to the National Aquatic Centre and gym complex
And more....

Application Details

Closing date for receipt of applications is close of business on Friday 28th August 2026.
Shortlisting and interviewing process will take place thereafter.

The Football Association of Ireland is an equal opportunities employer and promotes Diversity, Equity & Inclusion (DE&I).

Quick apply

Refine Your Search

head of data platform and jobs in dublin, d

Contact Hub Executive

AI & Intelligent Automation Consultant (Retail Banking)

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Head of Client Service

Marketing Effectiveness, Senior Vice President

Head of Engineering - Options

Senior Manager, Sales Operations

Senior Product Manager

Director, Finance Transformation

Technology Infrastructure Assistant Vice President

Events and Community Manager, EMEA (Contract)

Document Controller

VP Technical – Project Management - EMEA

Regulatory Counsel (Data Protection & AI)

Senior Core Banking Developer

Mid-Market Account Executive (German Market)

Senior Technical Project Manager

Banking API Operations Specialist

Team Leader - Sustainable Finance Data Governance & Controls

Mid-Market Account Executive (Polish Market)

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