Find Customer care specialist Jobs in Dublin 18 County Dublin

Customer Success Finance Manager
Microsoft —Dublin, County Dublin
- €79,700–€151,700 a year
- Full-time
- English
- Master's degree
- Business development
4h
Medical Information Specialist - (French & English Speaking)
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Technical - Technician
BidvestNoonan —DUBLIN 15, County Dublin
- €66,000 a year
- Full-time
- Annual leave
Quick apply
Senior Solutions Consultant
Trulioo —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- AI
- Communication skills
- Annual leave
Reinsurance Finance Analyst
Allianz —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Chef de Partie
Coffeeangel —Dublin, County Dublin
- €16–€17 an hour
- Weekend availability
- Cooking
- English
- Hotel
- Annual leave
- Sick pay
Quick apply
Client Development Sales Specialist - Bilingual Italian
Indeed —Dublin, County Dublin
- €34,000–€50,000 a year
- Full-time
- Sales
- English
- No degree
- Annual leave
- Sick pay
Quick apply
Financial Controller (Fixed Term Contract, Ireland, Remote)
Nearform —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- ERP systems
- Finance
- Annual leave
2d
Liquidity Specialist for Ireland
BNP Paribas —Dublin, County Dublin
- Full-time
- Sales
- English
- No degree
ESS Asset Care Manager
ESS Ltd. —Dublin, County Dublin
- Engineering
- Business development
- Communication skills
Sales Account Manager
IQVIA —Dublin, County Dublin
- Full-time
Trading underwriter
Berkeley Insurance Group —Dublin, County Dublin
- Full-time
- Sales
- Leaving certificate
- Analysis skills
Clinical Specialist - Dublin, Ireland 1
Arjo —Dublin, County Dublin
- Full-time
- Contracts
- Negotiation
Brand and Customer Manager – Oncology
AstraZeneca —Dublin, County Dublin
- Sales
- Marketing
- Business
1d
Motion Design Lead
Applegreen Stores —Dublin, County Dublin
- Full-time
- Management
- AI
- Leadership
Quick apply
14d
Microbiology and Sterility Assurance Lead
Baxter —Dublin, County Dublin
- Management
- Clinic
- Continuous improvement
- Annual leave
Data Governance Manager
Cover-More —Blanchardstown, County Dublin
- €100,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance program
Quick apply
Motor Bodily Injury Claims Adjuster
AIG Europe S.A. (Ireland branch) —DUBLIN 1, County Dublin
- Full-time
Quick apply
9d
ESS Asset Care Manager
ESS LTD —Dublin, County Dublin
- Engineering
- Business development
- Communication skills
Quick apply
Complex Motor Claims Adjuster
AIG Europe S.A. (Ireland branch) —DUBLIN 1, County Dublin
- Full-time
- Communication skills
- Time management
Quick apply

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Customer Success Finance Manager

Microsoft -
Dublin, County Dublin

Apply Now

Job details

Full-time
€79,700–€151,700 a year
4 hours ago

Qualifications

Economics
English
Financial analysis
Master's degree
Business development
Analysis skills
Bachelor's degree
Accounting
Data collection
Business
Accounting

Full job description

Overview

Microsoft Finance organization purpose

Microsoft Customers & Partners Solutions (MCAPS) Finance drives shareholder value across subsidiaries and carries local accountability for financial performance, statutory and compliance matters across segments and products. The function lands the company vision around business transformation, consumption, customer orientation and AI-led growth; drives strategic resource allocation through local insights; builds trust with customers and shareholders in a compliant way; and empowers finance talent to operate as part of high-performing, diverse teams.

Microsoft UKI context

Microsoft UKI is a dual subsidiary (UK & Ireland) area within EMEA. The UKI Finance team partners with sales, customer success, services, business groups and marketing teams to drive sustainable growth, governance and actionable business insight. The UKI Commercial Finance Director leads the Commercial Finance team at the centre of the UKI finance leadership rhythm, connecting the total UKI commercial business across the account (ATU), specialist (STU) and Customer Success (CSU) motions, while staying connected to EMEA, worldwide finance, SE&O, compliance, Deal Desk and product-controller communities to land consistent, high-quality execution.

Role purpose

The Customer Success Finance Manager partners across the MCAPS sales teams (ATU, STU and CSU) to drive business impact and support growth. The role ensures that all finance rhythms are run efficiently, effectively and to a high standard, and combines people leadership with individual-contributor delivery in direct support of the UK & Ireland CFO.

The role business-partners with the STU lead and their leadership team, providing finance insight across all areas, and influences across senior stakeholders. It stays closely connected to the wider finance team and to adjacent functions — including compliance and Deal Desk — and beyond into the CE lead and SE&O. The role is accountable for driving frontier finance through the evolving use of AI across the team, to deliver improved insight and a faster pace to action.

Responsibilities

Business partnership and growth

Drive the UKI business conversation through insightful and actionable analytics across the business — through the team and directly as required.

Drive growth strategy across all products and all sales units (ATU, STU and CSU), ensuring every line of revenue is managed across the rhythm of business and clearly communicated.

Drive messaging on financial performance with clarity on the call to action across the business, and ensure the infrastructure is in place to deliver.

Guide others to contribute to budget, reporting and recurring business-review processes, and manage the rhythm of business for the area of responsibility, coaching the team to leverage relationships and support complex commercial negotiations

Share insights and advance solutions to drive business goals and short-term accountabilities, applying an understanding of the broader Microsoft context to ensure objectives are met and to proactively mitigate the effects of external risks.

Finance partnership and community

Work closely with the rest of the area finance teams to build alignment and a community for learning, insight and feedback.

Understand local business blockers and leverage the worldwide and EMEA communities, playing a leading role to exchange learnings and best practices to drive resolution; work with EMEA/central/corp teams as required.

Finance excellence — close, forecast and budget

Track key metrics across all areas of revenue, ensuring the team is aware of the key metrics to track and has clarity on the expectations for reporting and narrative.

Lead the outlook, forecast and budget processes across all revenue lines for UKI.

Impact future outcomes by designing new approaches to collecting and evaluating financial data, using automation to improve data management, and finding creative ways to surface patterns and draw conclusions that communicate findings clearly.

Compliance and controls

Provide clear insight and support on compliance matters, identifying any areas of concern and acting to resolve or mitigate as required.

Ensure strict adherence to, and understanding of, Microsoft policies on risk and compliance, and make compliance a top priority for leadership; educate and promote best practice and new developments, and encourage others to mitigate compliance risks.

Frontier finance and AI

Drive frontier finance through the evolving use of AI across the team, to deliver improved insight and a faster pace to action.

Qualifications

Required qualifications

Bachelor’s Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND demonstrable experience in financial analysis, accounting, controllership or finance, or related field, OR Master’s Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND demonstrable experience in financial analysis, accounting, controllership or finance, or related field,

- OR equivalent experience.
Demonstrable experience in finance positions, with relevant analytical skills and business acumen.

Preferred qualifications

Bachelor’s degree (or Master’s degree) in a related field AND demonstrable experience of financial analysis, accounting, controllership or finance work experience, or equivalent experience.

Demonstrable experience in multinationals with multi-product / multi-segment finance roles, or demonstrable of experience in a matrix-based organization.

Demonstrable experience in the technology or software industry; industry experience preferred, but not limited to technology.

Finance business development or solutions-delivery experience preferred.

This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Financial Analysis IC5 - The typical base pay range for this role across United Kingdom is £ 79,700.00 - £ 133,900.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

Financial Analysis IC5 - The typical base pay range for this role across Ireland is € 101,100.00 - € 151,700.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

customer care specialist jobs in dublin 18 county dublin

Customer Success Finance Manager

Medical Information Specialist - (French & English Speaking)

Technical - Technician

Senior Solutions Consultant

Reinsurance Finance Analyst

Chef de Partie

Client Development Sales Specialist - Bilingual Italian

Financial Controller (Fixed Term Contract, Ireland, Remote)

Liquidity Specialist for Ireland

ESS Asset Care Manager

Sales Account Manager

Trading underwriter

Clinical Specialist - Dublin, Ireland 1

Brand and Customer Manager – Oncology

Motion Design Lead

Microbiology and Sterility Assurance Lead

Data Governance Manager

Motor Bodily Injury Claims Adjuster

ESS Asset Care Manager

Complex Motor Claims Adjuster

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