Find Ecommerce customer support Jobs in Dublin, D

Digital Business Analyst
Accenture —Dublin, County Dublin
- Full-time
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- Gym membership
Senior Engineering Manager, Customer Agent
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
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- Annual leave
- Work from home
Senior AI Deployment Consultant
Intercom —Dublin, County Dublin
- Hybrid work
- Salesforce
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Principal Full Stack Software Engineer – eCommerce Platforms
Abbott Laboratories —Dublin, County Dublin
- Full-time
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Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
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Manager European CBT Markets - FTC
eBay Inc. —Dublin, County Dublin
- Full-time
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Senior Machine Learning Scientist
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
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Software Engineer – Cloud Platform
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- Java
- Master's degree
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
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Payroll Specialist
ESW —Dublin, County Dublin
- Overtime
- Hybrid work
- Microsoft Excel
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- Communication skills
Quick apply
Account Executive
GreyScout —DUBLIN 1, County Dublin
- Sales
- Annual leave
HR Sr. Risk & Compliance Program Manager
eBay Inc. —Dublin, County Dublin
- Full-time
- Google Suite
- No degree
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Marketing Growth Manager
Worldpay (UK) Limited —DUBLIN 2, County Dublin
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
Quick apply
1h
Product Manager – Loyalty & Mobile App
Buymie Technologies ULC —DUBLIN 2, County Dublin
- Analysis skills
- Product management
- Agile
Quick apply
Senior Finance Data Scientist
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- SQL
- AI
- Annual leave
- Work from home
Staff/Principal Product Designer
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- Annual leave
- Work from home
Employee Relations Partner
eBay Inc. —Dublin, County Dublin
- Full-time
- Bachelor's degree
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- AI
Senior Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Application Security Engineer
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Windows
- Software development
- AI
- Annual leave
- Work from home
Engineering Manager, AI Models Infrastructure
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home

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Digital Business Analyst

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Gym membership

Qualifications

Jira
SAFe
E-commerce
Confluence
Business requirements
AI
Figma

Full job description

As a Digital Business Analyst you will drive the digital product design. Focusing on delivering leading customers experiences across digital channels (e.g. app / website / CRM) projects from requirements gathering and definition, customer experience design through to delivery and roll out to end customers.

Key tasks and responsibilities:

Planning and leading business requirements workshops, including requirements write up
Developing detailed and clear business requirements to enable customer experience design and development teams to deliver leading customer experiences for customers
Business case creation including value identification and measurement
Conducting customer stakeholder interviews to capture business insights and requirements
Support and provide direction to client product owners on feature prioritisation
User story creation and product backlog creation and ongoing backlog grooming
Utilise design thinking and agile methodologies to deliver customer and business benefits in a timely manner
Owns projects from beginning to end, eliminates obstacles and takes responsibility for getting results for our clients and their customers
Acts as a project coordinator for digitally based projects, managing resources, stakeholders and relationships across teams internally and with the client
Brings together people from creative, business and technical backgrounds, often across multiple dispersed teams, to collaborate for project success
Effectively communicates with client and project teams alike, from requirement gathering and expectation management, to communicating vision and team collaboration
Develops and mentors' colleagues and team members at different levels of experience and with different skill sets

4+ years of working on customer / digital projects from vision through to delivery
Experience in the delivery of Web, Mobile and eCommerce projects based on leading technology platforms
Experience of customer / digital design projects, working with Service, UX and UI designers, front-end developers, data engineers and digital marketers
Experience in running business and technology workshops to capture business and technical product requirements
Experience utilising AI tools and agentic AI to capture, shape and refine requirements
Experience in AI Native engineering practices delivering enterprise ready AI agents with familiarity of leading AI providers (e.g. Anthropic, Google, OpenAI etc)
Experience of working with multi-location teams is preferable
Experience of working in complex, matrix organisations is preferable
Experience of Atlassian tooling (Jira, Confluence) or equivalent is an advantage
Experience of Figma tooling or equivalent is an advantage

Qualifications

Relevant 3rd level qualification – design, technology, other
Agile Certification such as SAFe is an advantage
PMP Certified or similar qualification an advantage
AI certification or similar qualification an advantage

What’s in it for you:

At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, discounted gym membership, emergency caring facilities, and 2 days’ leave per year for charitable work of your choice! Flexible working arrangements can be discussed depending on the position.

Does this appeal to you? If so, we wish to hear from you:

Please advise if you have any requirements, so we can investigate into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin, d

Digital Business Analyst

Senior Engineering Manager, Customer Agent

Senior AI Deployment Consultant

Principal Full Stack Software Engineer – eCommerce Platforms

Senior Full Stack Engineer - Team Web

Manager European CBT Markets - FTC

Senior Machine Learning Scientist

Software Engineer – Cloud Platform

Staff Forward Deployed Engineer

Payroll Specialist

Account Executive

HR Sr. Risk & Compliance Program Manager

Marketing Growth Manager

Product Manager – Loyalty & Mobile App

Senior Finance Data Scientist

Staff/Principal Product Designer

Employee Relations Partner

Senior Forward Deployed Engineer

Application Security Engineer

Engineering Manager, AI Models Infrastructure

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