Find Technical support Jobs in Remote

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Technical Writer, Selling Partner Developer Services

Amazon Ireland Support Services Limited - A94 -
Remote

Apply Now

Job details

Full-time

Qualifications

Computer Science
Git
English
Java
C++
Bachelor's degree
REST
Technical writing
GitHub
Agile
AI
Communication skills
Python

Full job description

DESCRIPTION

At Amazon, we are working to be the most customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazon's selling partners globally by building business automation solutions with our programmatic interfaces, including REST APIs. We are deeply committed to delivering a world-class developer experience by simplifying and accelerating the achievement of ongoing success using our programmatic products.

Amazon Selling Partner Developer Services is seeking a customer-obsessed, detail-oriented technical writer to be part of a small team that is redefining API content. Our documentation team plays a vital role in providing thought leadership internally to protect and improve Developer Success. In this role, you will have the opportunity to make a difference by working with a talented technical team to advocate for the needs of developers, explore innovative solutions to the complex issues developers face, and deliver high-quality technical documentation. As AI tooling reshapes how API documentation is created, reviewed, and maintained, we are looking for a writer who is curious about this shift and eager to develop skills in AI-augmented content workflows.

The ideal candidate has excellent communication skills and a technical background that enables them to collaborate effectively with Software Engineers, Solutions Architects, Product Managers, and Technical Program Managers while delivering high-quality technical documentation.

Key job responsibilities

Develop documentation for Selling Partner API through collaboration with Subject Matter Experts (SMEs)
Alternate between content creation and editing tasks for a variety of technical content assets
Author content according to a style guide and identify necessary style guide updates and improvements
Manage a weekly work queue of documentation requests
Proactively identify needed process improvements, documentation design improvements, and roadblocks to content development, and collaborate with teammates to design solutions
Identify opportunities to apply AI tooling to improve documentation efficiency and quality, and work with the team to implement them
Advocate for improvements to the developer experience and documentation quality standards
Identify and appropriately escalate issues needing escalation

About the team
The vision of the Selling Partner Developer Services API Release and Globalization team is to externalize quality, global API data products with speed and scale via a self-service experience supported by comprehensive, accessible multi-language documentation to simplify building, migrating to, or integrating with Amazon APIs.

BASIC QUALIFICATIONS

Experience using and following a style guide
Experience working in an Agile environment
Experience managing work and priorities through a ticketing system and coordination with Manager
3+ years of experience in a technical writing role
Experience working directly with engineers and subject matter experts

PREFERRED QUALIFICATIONS

Bachelor's degree in Computer Science, English, Technical Writing, or a related field
Experience designing, planning, and delivering content projects
Experience with programming languages such as Python, Java, C++
Familiarity with OpenAPI and Swagger specifications
Experience with Git, GitHub, Markdown, authoring tools, repository management, and source control systems
Experience with prompt engineering and generative AI platforms

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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technical support jobs in remote

Technical Writer, Selling Partner Developer Services

Selling Partner Associate (English and French), SP-Support

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Implementation Consultant RIM

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Field Application Scientist- Single Use Technologies

Inside Sales Representative MM, EMEA (PAM)

CTM/Sr CTM - EMEA - FSP

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