Find Software engineer Jobs in Douglas, C

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Cork, County Cork
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Java Engineer
Xanadu —Cork, County Cork
- On call
- Computer Science
- System design
- Java
Software Engineer Oracle / OLTP/OLAP), Software and Services
Apple —Cork, County Cork
- Oracle
- Computer Science
- Research
1d
Sr. Cloud Applications Engineer (SRE) | Cork
OpenText —Cork, County Cork
- On call
- Azure
- AWS
- Continuous improvement
Sr. Cloud Applications Developer
OpenText —Cork, County Cork
- Weekend availability
- Computer Science
- DevOps
- Windows
Principal AI Developer
OpenText —Cork, County Cork
- Computer Science
- System design
- Master's degree
Lead Site Reliability Engineer
OpenText —Cork, County Cork
- Weekend availability
- Computer Science
- Windows
- AWS
Senior Cloud Applications Engineer
OpenText —Cork, County Cork
- Azure
- Computer Science
- Java
Sr. Associate Cloud Security Engineer
McKesson —Cork, County Cork
- €40,900–€68,100 a year
- Computer Science
- Windows
- Bachelor's degree
Senior Site Reliability Engineer
OpenText —Cork, County Cork
- On call
- Computer Science
- DevOps
- Windows
Lead AI Developer
OpenText —Cork, County Cork
- On call
- Azure
- Computer Science
- DevOps
Senior Software Engineer, Forward Deployed AI Engineer
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Oracle
- Java
14d
Automation Project Engineer
NeoDyne —Cork, County Cork
- Overtime
- Computer Science
- Customer service
- Engineering
Quick apply
.Net Engineer (DevOps)
AMCS Group —Cork, County Cork
- Full-time
- Azure
- DevOps
- Engineering
Quick apply
Software Senior Principal Engineer - HyperScale AI Storage Systems
Dell Technologies —Cork, County Cork
- €113,900–€147,400 a year
- Full-time
- System design
- Java
- C++
6d
Software Senior Engineer - HyperScale AI Storage Systems
Dell Technologies —Cork, County Cork
- €75,820–€98,120 a year
- Full-time
- System design
- Java
- C++
6d
Software Engineer 3
MongoDB —Cork, County Cork
- Remote
- Azure
- Doctoral degree
- Computer Science
14d
Software Principal Engineer - HyperScale AI Storage Systems
Dell Technologies —Cork, County Cork
- €94,350–€122,100 a year
- Full-time
- System design
- Java
- C++
6d
Senior Engineer, Embedded Software
Analog Devices —Cork, County Cork
- Full-time
- System design
- Master's degree
- Bachelor's degree
6d
Site Reliability Engineer - Tier 1
Xanadu —Cork, County Cork
- On call
- Oracle
- Java
- Scripting

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Telephony
Computer Science
Engineering
Bachelor's degree
Analytics
Information Technology

Full job description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

Refine Your Search

software engineer jobs in douglas, c

Solutions Architect – Contact Center (Cloud & AI)

Java Engineer

Software Engineer Oracle / OLTP/OLAP), Software and Services

Sr. Cloud Applications Engineer (SRE) | Cork

Sr. Cloud Applications Developer

Principal AI Developer

Lead Site Reliability Engineer

Senior Cloud Applications Engineer

Sr. Associate Cloud Security Engineer

Senior Site Reliability Engineer

Lead AI Developer

Senior Software Engineer, Forward Deployed AI Engineer

Automation Project Engineer

.Net Engineer (DevOps)

Software Senior Principal Engineer - HyperScale AI Storage Systems

Software Senior Engineer - HyperScale AI Storage Systems

Software Engineer 3

Software Principal Engineer - HyperScale AI Storage Systems

Senior Engineer, Embedded Software

Site Reliability Engineer - Tier 1

I want to receive the latest job alerts for software engineer in douglas, c

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