Find Ecommerce customer support Jobs in Dublin, D

Trust & Risk Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Social media management
- Customer service
- English
- Work from home
Principal Full Stack Software Engineer – eCommerce Platforms
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Azure
- System design
- Java
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
AI Infrastructure Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- Master's degree
- Annual leave
- Work from home
Manager, Business Development
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Leadership
- Annual leave
- Work from home
12d
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Manager European CBT Markets - FTC
eBay Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Spanish
- Sales
- English
Software Engineer – Cloud Platform
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- Java
- Master's degree
Merchant Acquiring Pricing Manager (VP)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Senior Machine Learning Scientist
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Account Executive
GreyScout —DUBLIN 1, County Dublin
- Sales
- Annual leave
Payroll Specialist
ESW —Dublin, County Dublin
- Overtime
- Hybrid work
- Microsoft Excel
- Business
- Communication skills
Quick apply
HR Sr. Risk & Compliance Program Manager
eBay Inc. —Dublin, County Dublin
- Full-time
- Google Suite
- No degree
- Human resources
14d
Senior Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Senior Finance Data Scientist
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- SQL
- AI
- Annual leave
- Work from home
Staff/Principal Product Designer
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- Annual leave
- Work from home
Employee Relations Partner
eBay Inc. —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Human resources
- AI
Product Manager – Loyalty & Mobile App
Buymie Technologies ULC —DUBLIN 2, County Dublin
- Analysis skills
- Product management
- Agile
Quick apply
13d
SRE- Availability Engineer
eBay Inc. —Dublin, County Dublin
- Weekend availability
- Computer Science
- Java
- Bachelor's degree
1d

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Trust & Risk Agent (German Speaking)

Whatnot -
Dublin, County Dublin

Apply Now

Job details

Full-time
€35,000–€42,500 a year

Benefits

Work from home

Qualifications

Social media management
Customer service
English
E-commerce
Bachelor's degree
Zendesk
German

Full job description

Location

Dublin, Ireland

Employment Type

Full time

Location Type

Hybrid

Department

Trust & RiskInternational TnR Agents

Compensation

€35K – €42.5K • Offers Equity

The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and trusted platform for our buyers and sellers. As a Trust & Risk Agent you will work as the front-line support, assisting customers with escalated & emergency issues related to the Whatnot platform.

Provide inbound email support for our German users experiencing trust and safety issues
De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
Serve as the escalation point for issues requiring nuanced understanding of language and culture
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilise data to make informed decisions

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Dublin hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

This role will suit someone looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

4 year degree is a plus. 2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
Fluent in German and English
Positive Customer first-attitude
Weekend availability required
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Knowledge of Collectibles is a plus

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €35K - €42.5K

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin, d

Trust & Risk Agent (German Speaking)

Principal Full Stack Software Engineer – eCommerce Platforms

Forward Deployed Software Engineer

AI Infrastructure Engineer

Manager, Business Development

Senior Full Stack Engineer - Team Web

Manager European CBT Markets - FTC

Software Engineer – Cloud Platform

Merchant Acquiring Pricing Manager (VP)

Senior Machine Learning Scientist

Staff Forward Deployed Engineer

Account Executive

Payroll Specialist

HR Sr. Risk & Compliance Program Manager

Senior Forward Deployed Engineer

Senior Finance Data Scientist

Staff/Principal Product Designer

Employee Relations Partner

Product Manager – Loyalty & Mobile App

SRE- Availability Engineer

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