Find Onsite support engineer Jobs in Maynooth, Ke

Enterprise Service Desk L1 Engineer
Ergo —Dublin, County Dublin
- Computer Science
- Customer service
- Master's degree
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
6d
Deskside Support Engineer
Systal Technology Solutions —Dublin, County Dublin
- Full-time
- Azure
- Windows
- IT
CCNP Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€75,000 a month
- Full-time
- Communication skills
Quick apply
Transformation Engineer
Learnosity —Dublin, County Dublin
- €65,000 a year
- Full-time
- Hybrid work
- AI
- Python
- Annual leave
- Sick pay
Quick apply
Field Service Engineer (m/w/d)
EBARA Precision Machinery Europe GmbH —Leixlip, County Kildare
- Weekend availability
- Software troubleshooting
- Bachelor's degree
- No degree
Quick apply
Network Engineer
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
10d
SIM Engineer II
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Java
- SQL
Senior Android Developer - Nenagh based
Expleo —Dublin, County Dublin
- Azure
- Computer Science
- Java
Site Reliability Engineer
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Scripting
- Communication skills
- Python
Quick apply
Sr. Tech Infra Program Manager , Deployment Technology Integration - Support Managed Deployment
Amazon Ireland Support Services Limited - A94 —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- IT
Senior Engineer I&C
Exyte GmbH —Leixlip, County Kildare
- Engineering
- System design
- Bachelor's degree
Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)
Arthur Cox —Dublin, County Dublin
- Overtime
- Hybrid work
- Computer Science
- Customer service
- English
Quick apply
6d
Customer Success Manager, EMEA
Clio —Dublin, County Dublin
- Full-time
- Salesforce
- Leadership
- Communication skills
Desktop Support Engineer Networking
Teleperformance —Dublin, County Dublin
- Weekend availability
- Google Suite
- Azure
- Microsoft Outlook
3d
Project Engineer
West Pharmaceutical Services —Dublin, County Dublin
- €51,040–€64,960 a year
- Overtime
- Engineering
- Microsoft Office
- Project management
14d
SIM Engineer I
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Java
11d
AI Analyst - Architecture
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- System design
Project Delivery Engineer
VIOTAS Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
- Electrical Engineering
- Annual leave
Quick apply
Senior Engineer I&C
Exentec —Leixlip, County Kildare
- Engineering
- System design
- Bachelor's degree

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Enterprise Service Desk L1 Engineer

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Computer Science
Customer service
Technical support
Master's degree
Firewall
Bachelor's degree
IT
TCP/IP
Communication skills
Information Technology

Full job description

Location: Ergo Office, 1st Floor Block T, D03 R6C6, Co Dublin

Job Type: Permanent

Work Type: Onsite Client Office/Ergo Office

Role Type: Technical Support

Overview of Role

Ergo is seeking an Enterprise SD L1 Engineer to collaborate directly with global clients in Financial, Pharma, and Public sectors. As an SD L1, you will operate within the Managed Service Business Unit and collaborate with L2/Deskside Support, VIP Support, ITSM, SIAM, and vendor teams. The role focuses on delivering effective front-line support in line with client requirements and process maturity, always enhancing value for people, process, tool, and infrastructure components of the service.

Role & Responsibilities

Receive and log all incidents and service requests from End Users via ITSM systems

Monitor and forward tickets according to KPIs/SLAs; keep users updated until resolved

Provide telephone/IM-based entry to call logging systems for all IT-related issues

Generate, reopen, or log tickets for unresolved or rejected requests

Attempt first-time fixes for straightforward issues (e.g., AD resets) and triage/route hardware incidents to L2 if required

Log, assign, and report for third-party software/hardware issues with no direct resolution

Escalate issues to internal/external teams, monitoring all tickets until closure

Support incident management, request fulfilment, service improvement, change, and problem management as per defined processes

Skills, Qualifications & Experience

Microsoft Operating Systems and Applications, including MS Office 365

Familiarity with anti-virus/spyware/malware solutions

Basic understanding of networking (TCP/IP, switching, firewalls)

Knowledge of industry standard troubleshooting procedures

Effective communication and customer service skills

Documented technical competency; industry accreditations (Microsoft, Cisco, Citrix, HP) desirable

IT qualifications preferred

Experience

1+ year in SD L1 Technical Support role (desirable)

Experience in working with ITSM, service desk processes, or ticketing systems

Background supporting enterprise or large environments

Education & Certifications

Bachelor's or master's in computer science, IT, or Engineering (preferred)

Industry standard certifications (Microsoft, Cisco, Citrix, HP) preferred but not required

Visa

Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

onsite support engineer jobs in maynooth, ke

Enterprise Service Desk L1 Engineer

IT Systems Engineer

Deskside Support Engineer

CCNP Network Engineer

Transformation Engineer

Field Service Engineer (m/w/d)

Network Engineer

SIM Engineer II

Senior Android Developer - Nenagh based

Site Reliability Engineer

Sr. Tech Infra Program Manager , Deployment Technology Integration - Support Managed Deployment

Senior Engineer I&C

Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)

Customer Success Manager, EMEA

Desktop Support Engineer Networking

Project Engineer

SIM Engineer I

AI Analyst - Architecture

Project Delivery Engineer

Senior Engineer I&C

I want to receive the latest job alerts for onsite support engineer in maynooth, ke

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