Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
Site Reliability Engineer - Foundation Team
Global-e —Dublin, County Dublin
- Full-time
- DevOps
- AWS
- Budgeting
Quick apply
Senior TechOps Engineer
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Computer Science
- Windows
Quick apply
Production Engineer (Kubernetes)
Crusoe —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Linux
Quick apply
Cyber Operations Engineer
Tata Consultancy Services —Swords, County Dublin
- Call to connect
- No degree
- Scripting
- Python
Senior Infrastructure Engineer - Dublin
Seapoint —Dublin, County Dublin
- Hybrid work
- DevOps
- AWS
- Linux
Quick apply
Site Reliability Engineer
DOCOsoft —Clonskeagh, County Dublin
- Full-time
- Hybrid work
- Azure
- Scripting
- Communication skills
- Annual leave
Quick apply
DevOps Engineer (Azure)
DOCOsoft —Clonskeagh, County Dublin
- Full-time
- Hybrid work
- Azure
- DevOps
- Python
- Annual leave
Quick apply
Electrical Capacity Install Technician , DCEO Capacity Install
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
Scrum Master - PL Planning
Elwood Roberts —Dublin, County Dublin
- €55,000–€65,000 a month
- Full-time
- Azure
- Computer Science
- Java
Quick apply
Senior Support Engineer - Dublin
OpenAI —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
- Relocation assistance
- Annual leave
Senior Splunk Developer
NTT Ltd —Dublin, County Dublin
- Hybrid work
DLP Policy Lead
Primark —Dublin, County Dublin
- Analysis skills
- Communication skills
Data Center Manager - Facilities
Elwood Roberts —Dublin, County Dublin
- €100,000–€120,000 a month
- Full-time
- Leadership
Quick apply
GreyMatter Specialist
ReliaQuest, LLC. —Dublin, County Dublin
- English
- Windows
- Bachelor's degree
Lead ServiceNow Engineer and Architect New
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Azure
- DevOps
- AWS
6d
Staff Network Engineer
Cadence Design Systems —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Employee stock purchase plan
- Life insurance
Lead Site Reliability Engineer
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Engineering
- Java
- C++
13d
AI Platform Engineer
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
4d
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills

I want to receive the latest job alerts for security engineer incident response in luttrellstown, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

security engineer incident response jobs near luttrellstown, d

Devops Engineer jobs in Dublin, County Dublin

Staff Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Product Owner jobs in Dublin, County Dublin

Scrum Master jobs in Dublin, County Dublin

Support Engineer jobs in Dublin, County Dublin

Electrical Technician jobs in Dublin, County Dublin

Production Engineer jobs in Dublin, County Dublin

Platform Engineer jobs in Dublin, County Dublin

Senior Developer jobs in Dublin, County Dublin

Infrastructure Engineer jobs in Dublin, County Dublin

Principal Engineer jobs in Dublin, County Dublin

Devops Engineer jobs in Galway, County Galway

Junior Cloud Engineer jobs in Dublin, County Dublin

Energy Engineer jobs in Dublin, County Dublin

Staff Engineer jobs in Limerick, County Limerick

Hse, Staff Nurses Community jobs in County Donegal

Event Staff jobs in Cork, County Cork

Staff Engineer jobs in Clare, County Clare

Engineer jobs in County Kerry

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

security engineer incident response jobs in luttrellstown, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Site Reliability Engineer - Foundation Team

Senior TechOps Engineer

Production Engineer (Kubernetes)

Cyber Operations Engineer

Senior Infrastructure Engineer - Dublin

Site Reliability Engineer

DevOps Engineer (Azure)

Electrical Capacity Install Technician , DCEO Capacity Install

Scrum Master - PL Planning

Senior Support Engineer - Dublin

Senior Splunk Developer

DLP Policy Lead

Data Center Manager - Facilities

GreyMatter Specialist

Lead ServiceNow Engineer and Architect New

Staff Network Engineer

Lead Site Reliability Engineer

AI Platform Engineer

Associate Systems Administrator