Find Cloud systems engineer | Jobs in County Cork

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Cork, County Cork
- Computer Science
- Engineering
- Bachelor's degree
Sr. Engineer, Mobile Applications (Android)
NETGEAR —Cork, County Cork
- €85,000–€95,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Java
Quick apply
4d
Early Careers Full Stack Engineer, Employee Engagement Engineering
Apple —Cork, County Cork
- Computer Science
- Master's degree
- AWS
11d
Technical Analyst - Enterprise Technology Services
Apple —Cork, County Cork
- Microsoft Excel
- Computer Science
- Master's degree
11d
Software Engineer
NetApp —Cork, County Cork
- Hybrid work
- Azure
- Computer Science
- DevOps
- Annual leave
- Employee assistance program
14d
Site Reliability Engineer, Enterprise Technology Services
Apple —Cork, County Cork
- Computer Science
- DevOps
- Master's degree
13d
Platform Engineer -Entry Level
Empyrean Solutions LLC —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- No experience needed
Quick apply
6d
Software Engineer 3, Atlas Growth 2
MongoDB —Cork, County Cork
- On call
- Remote
- Azure
- Java
- AWS
Senior Software Engineer, Core Experiences - Cork, Ireland
Speechify —Cork, County Cork
- €30,000–€120,000 a year
- Remote
- Java
5d
Software Principal Engineer
Dell Technologies —Cork, County Cork
- Full-time
- System design
- Java
- C++
Software Engineer 3, Query Execution
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
Level 1 Engineer
Ekco —Cork, County Cork
- Azure
- Computer Science
- Windows
- Annual leave
- Employee assistance program
Quick apply
Early Careers Full Stack Engineer
Apple —Cork, County Cork
- Azure
- Computer Science
- Java
Lead Site Reliability Engineer | Cork
OpenText —Cork, County Cork
- Azure
- AWS
- JavaScript
Senior Software Engineer, C2C Services
MongoDB —Cork, County Cork
- Azure
- Java
- AWS
Network Engineer
Citco —Cork, County Cork
- Full-time
- Azure
- English
- AWS
10d
Implementation Engineer
Poppulo —Cork, County Cork
- €35,000–€50,000 a year
- Windows
- Communication skills
- Life insurance
Quick apply
Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Lead Site Reliability Engineer
Tricentis —Cork, County Cork
- Full-time
- Azure
- DevOps
- AWS
IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Cork, County Cork

Apply Now

Job details

Qualifications

Telephony
Computer Science
Engineering
Bachelor's degree
Analytics
Information Technology

Full job description

Job Description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

Refine Your Search

cloud systems engineer | jobs in county cork

Solutions Architect – Contact Center (Cloud & AI)

Sr. Engineer, Mobile Applications (Android)

Early Careers Full Stack Engineer, Employee Engagement Engineering

Technical Analyst - Enterprise Technology Services

Software Engineer

Site Reliability Engineer, Enterprise Technology Services

Platform Engineer -Entry Level

Software Engineer 3, Atlas Growth 2

Senior Software Engineer, Core Experiences - Cork, Ireland

Software Principal Engineer

Software Engineer 3, Query Execution

Level 1 Engineer

Early Careers Full Stack Engineer

Lead Site Reliability Engineer | Cork

Senior Software Engineer, C2C Services

Network Engineer

Implementation Engineer

Level 2 Engineer

Lead Site Reliability Engineer

IT Support Engineer - Helpdesk

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