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Staff Machine Learning Engineer, Customer Support Engineering
Airbnb —County Cavan
- Remote
- Doctoral degree
- English
- Master's degree
Quick apply
AI Analysis & Performance Analyst
TikTok —Dublin, County Dublin
- Master's degree
- SQL
- AI
Machine Learning Engineer, Customer Support Engineering
Airbnb —County Cavan
- Remote
- Doctoral degree
- English
- Master's degree
Quick apply
Machine Learning Engineer
DocuSign —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
Senior Data Analytics & AI Engineer
ResMed —Dublin, County Dublin
- Full-time
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- System design
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- Referral programme
Supply Chain AI & Automation Analyst
Extreme Networks —Shannon, County Clare
- Hybrid work
- Oracle
- Doctoral degree
- Master's degree
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Sr Machine Learning Engineer
paypal —Dublin, County Dublin
- Full-time
- Azure
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- Master's degree
- Annual leave
Sr Applied Scientist
2K —Dublin, County Dublin
- Doctoral degree
- Master's degree
- SQL
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Data & AI Internal Product Team – Associate Director
Grant Thornton —Dublin, County Dublin
- Full-time
- Azure
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12d
Staff Software ML Engineer
Arm —Galway, County Galway
- €97,800–€132,300 a year
- Hybrid work
- Analysis skills
- C++
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Manager, Machine Learning, Customer Support Engineering
Airbnb —County Cavan
- Remote
- Doctoral degree
- Computer Science
- Master's degree
Quick apply
Staff Machine Learning Engineer
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Computer Science
- Java
Director, AI Enablement, Corporate Affairs
Novartis —Dublin, County Dublin
- €102,200–€189,800 a year
- Full-time
- Hybrid work
- Management
- Computer Science
- Engineering
13d
AI & Data Applications Developer
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- Software development
- Annual leave
- Employee assistance program
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13d
Lead Machine Learning Engineer
DocuSign —Dublin, County Dublin
- Doctoral degree
- Computer Science
- Master's degree
AI Product Manager
Coins.ph —County Cavan
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
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Graduate ML/AI Engineer
DMI (Digital Manufacturing Ireland) —Limerick, County Limerick
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- SQL
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6d
Head Clinical Development AI & Technology
Novartis —Dublin, County Dublin
- €144,130–€267,670 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- No degree
14d
AI Team Lead
Softworks —Bray, County Wicklow
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Annual leave
Applied AI Engineer
Revolut —Remote
- Full-time
- Remote
- SQL
- AI
- Python

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Staff Machine Learning Engineer, Customer Support Engineering

Airbnb -
County Cavan

Quick apply

Job details

Qualifications

Mandarin
Law
Doctoral degree
English
Master's degree
AI
Communication skills

Full job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

We are hiring for Machine Learning Engineering as TL level.

Your Location:

This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.

The Community You Will Join:

Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.

The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.

The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.

The Difference You Will Make:

We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.

You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience.

Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.

A Typical Day:

Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
Learn and share the latest AI/ML technologies with the team across regions( China and the US).

Your Expertise:

PhD/Master's degree, preferably in CS, or equivalent experience
9-12 years of ML engineering experience, with ownership responsibility over large-scale software systems.
Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
Experience with LLM driven chatbot and Agentic AI products(Gen AI) would be a big plus
Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
Fluency in both English and Mandarin is essential.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Quick apply

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