Find Quality/failure analysis Jobs in Dublin, D

Billing and Collections Training Manager
Yuno Energy —Sandyford, County Dublin
- €60,000–€65,000 a year
- Full-time
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
1h
Sr. Product Design Engineer, Data Center Engineering - Electrical Products and Services
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Maintenance
- AWS
Senior Process Engineer
Embecta —Dún Laoghaire, County Dublin
- Full-time
- Engineering
- Data analysis skills
- Bachelor's degree
1d
Senior Risk Management Engineer / Scientist
Viatris —Northern Cross, County Dublin
- Full-time
- Analysis skills
- Communication skills
Senior Fire Investigator - Ireland
Jensen Hughes —Dublin, County Dublin
- Remote
- Research
- Analysis skills
- Communication skills
Principal Cloud & Kubernetes Engineer
InterSystems —Dublin, County Dublin
- Azure
- DevOps
- AWS
13d
Senior Production Engineer
Crusoe —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Quick apply
3d
Electrical Quality Inspector
Fohntech Group —DUBLIN 15, County Dublin
- Full-time
Senior Cloud & Kubernetes Engineer
InterSystems —Dublin, County Dublin
- Azure
- DevOps
- AWS
13d
Experienced Power System Engineers
Premium Power —Dublin, County Dublin
- Full-time
- English
- No degree
- Annual leave
Commissioning Lead (Mechanical)
Johnson Controls —Dublin, County Dublin
- Full-time
- Engineering
- System design
- Analysis skills
Field Service Engineer
ABB Limited —DUBLIN 18, County Dublin
- Overtime
- Remote
- Microsoft Excel
- Maintenance
- English
- Annual leave
- Employee assistance program
Quick apply
3d
Commercial Operations Engineer
Grandstand —Dublin, County Dublin
- AI
- Communication skills
- Gym membership
Quick apply
21h
Mechanical Day Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- No degree
- In-person
- Mechanical knowledge
Quick apply
Property Surveyor (Leinster)
Tuath Housing Association —Dublin, County Dublin
- Full-time
- Hybrid work
Quick apply
13d
Electrical Day Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- No degree
- In-person
- Mechanical knowledge
Quick apply
7d
Mechanical Shift Technician
Veolia Energy Services Ireland Limited. —Dublin, County Dublin
- Full-time
- No degree
- Manufacturing
- Higher certificate
Quick apply
12d

I want to receive the latest job alerts for quality/failure analysis in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality/failure analysis jobs near dublin, d

Cloud Engineer jobs in Dublin, County Dublin

Operations Engineer jobs in Dublin, County Dublin

Shift Leader jobs in Dublin, County Dublin

Mechanical Technician jobs in Dublin, County Dublin

Senior Product Designer jobs in Dublin, County Dublin

Cloud Engineer jobs in Cork, County Cork

Cloud Engineer jobs in Ireland Remote

Junior Site Engineer jobs in Dublin, County Dublin

Cloud Engineer jobs in Limerick, County Limerick

Mechanical Technician jobs in Cork, County Cork

Mechanical Technician jobs in Swords, County Dublin

Mechanical jobs in County Cork

Quality Technician jobs in Dublin, County Dublin

Pharmacy Technician jobs in Limerick, County Limerick

Electrical Apprentice jobs in Enniscorthy, County Wexford

Engineer jobs in Cork, County Cork

Automation Engineer jobs in County Limerick

Cloud Engineer jobs in Louth, County Louth

It Support Engineer jobs in Dublin, County Dublin

Cloud Engineer jobs in Galway, County Galway

Billing and Collections Training Manager

Yuno Energy
Sandyford, County Dublin

Quick apply

Job details

Full-time
€60,000–€65,000 a year
1 hour ago

Benefits

Annual leave
Employee assistance program
Referral programme

Qualifications

Quality assurance
SharePoint

Full job description

Department: Billing

Employment Type: Full Time

Location: Hybrid & Sandyford, Dublin 18

Salary: €60-65k OTE

As Yuno Energy grows its Domestic Billing & Collections operation, we need a dedicated departmental Training Manger to raise the standard and consistency of agent training and to own process documentation end to end, reviewing and updating existing documents and establishing a single centralised repository, with annualised version control so the current approved version is always clear.

Key Responsibilities

Process Documentation & Repository

Review and keep current all Billing & Collections process documentation in a single centralised, accessible repository.
Operate annualised version control and an ongoing review cycle so the current approved version is always clear, and the library stays audit-ready.

Onboarding & Continuous Training

Design and deliver a structured Day 1–Month 5 onboarding roadmap across Billing & Collections, with integrated assessments to confirm competency and identify gaps early.
Develop refresher training informed by QA metrics and skills-gap analysis, targeting full process coverage across all teams and eliminating single points of failure.

Business Readiness & Change Training

Act as a key stakeholder in IT delivery and business readiness, updating or creating process documents and training out changes ahead of go-live.
Coordinate training rollout, manage attendance records and provide post-implementation support.

Training Materials & Records

Create and maintain branded, version-controlled training materials, packs, process guides, video and e-learning modules that are accessible to all agents.
Maintain an auditable training log and accurate onboarding, assessment, refresher and change-training records.

People Management

Line management of the Quality Assurance Specialist, set objectives, hold regular one-to-ones and support their development and performance.
Ensure QA outputs and performance insights feed directly into training priorities.

Skills, Knowledge and Expertise

Essential

Proven experience in a training, learning & development or capability role, ideally in a high-volume operational or contact-centre environment.
Track record of designing and delivering structured onboarding programmes with milestone-based competency assessment.
Strong process documentation skills, including maintaining a controlled document library with version control.
Ability to build refresher and continuous training informed by performance data and skills-gap analysis, and to support business readiness for operational or system change.
Confident facilitator, well organised with records, able to maintain accurate, auditable training logs and work effectively with operational managers and change teams.

Desirable

Working knowledge of the Irish energy market and Billing & Collections processes, including relevant regulatory obligations (CRU).
Familiarity with Microsoft 365 (Teams, SharePoint) and e-learning / content authoring tools, including producing video and e-learning content.
Understanding of quality assurance frameworks and how QA outputs feed training need.

Benefits

Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme

About Yuno Energy

Since entering the Irish market in late 2023, we've been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy.

Our innovative approach delivers radical transparency and rewards energy efficiency. With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections.

Why Work at Yuno Energy

At Yuno Energy, we believe work should be both challenging and rewarding. Ranked among Ireland's Great Places to Work, we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth.

We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences.

Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.

Join us and become part of a dynamic, ambitious team that's shaping the future of energy.

Privacy

By applying for this role, you agree to Yuno Energy processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice

You can view our Careers Privacy Policy | Ireland's Newest Electricity Provider - Yuno Energy for more information.

Quick apply

Refine Your Search

quality/failure analysis jobs in dublin, d

Billing and Collections Training Manager

Sr. Product Design Engineer, Data Center Engineering - Electrical Products and Services

Senior Process Engineer

Senior Risk Management Engineer / Scientist

Senior Fire Investigator - Ireland

Principal Cloud & Kubernetes Engineer

Senior Production Engineer

Electrical Quality Inspector

Senior Cloud & Kubernetes Engineer

Experienced Power System Engineers

Commissioning Lead (Mechanical)

Field Service Engineer

Commercial Operations Engineer

Mechanical Day Technician

Property Surveyor (Leinster)

Electrical Day Technician

Mechanical Shift Technician

I want to receive the latest job alerts for quality/failure analysis in dublin, d

Related Searches

Explore jobs in more locations

Benefits

About Yuno Energy

Jobseeker tools

Employer Tools

Browse

Stay Connected