Find Non customer facing Jobs in Dublin, D

Customer Services Officer
Circle VHA —Dublin, County Dublin
- €28,332–€32,845 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
4d
Customer Success Manager, Scale
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
Product Owner
Elwood Roberts —Dublin, County Dublin
- €380–€410 a day
- Full-time
- Salesforce
- Conflict management
- Agile
Quick apply
Patient Journey Partner (1-Year Fixed Term Contract)
Roche —Dublin, County Dublin
- Full-time
- English
- Master's degree
- Bachelor's degree
13d
Dealing and Client Services AVP – Transfer Agency
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Office
- Accounting
- Business
- Annual leave
7d
Staff Product Manager - AI - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Bachelor's degree
- Product management
- Annual leave
- Work from home
Quick apply
VIE - Junior Project Manager H/F
Crédit Agricole Assurances —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- English
Business Development Executive
Learnosity —Dublin, County Dublin
- €45,000–€50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Sales
- Salesforce
Quick apply
Principal Commercial Sales Enablement Partner, EMEA
Klaviyo —Dublin, County Dublin
- €88,000–€132,000 a year
- Sales
- Leadership
- Communication skills
Quick apply
Business Support Manager
Bord Gais —Dublin, County Dublin
- Full-time
- Organisational skills
- Communication skills
6d
Technical Support Engineer
Salesforce —Dublin, County Dublin
- Full-time
- SQL
- JavaScript
- Scripting
11d
Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Forward Deployed Engineer - Dublin
OpenAI —Dublin, County Dublin
- €220,000–€280,000 a year
- Full-time
- System design
- JavaScript
- Python
- Relocation assistance
Senior Onboarding Specialist-Slack
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Mentoring
- AI
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Senior Accounts Receivable Billing Specialist
Geotab —Dublin, County Dublin
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- No degree
6d
Senior AI Deployment Consultant
Intercom —Dublin, County Dublin
- Hybrid work
- Salesforce
- Project management
- Communication skills
- Annual leave
- Work from home
4d
Staff Quality Engineer II
BD —Dublin, County Dublin
- €75,900–€115,725 a year
- Engineering
- Analysis skills
- Project management
10d
Operative
Avantor —Mulhuddart, County Dublin
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Annual leave
4d

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Customer Services Officer

Circle VHA -
Dublin, County Dublin

Quick apply

Job details

Full-time
€28,332–€32,845 a year
4 days ago

Benefits

Annual leave

Qualifications

Filing
Microsoft Office
Communication skills

Full job description

About Us:Circle Voluntary Housing Association was set up in 2003 and is a leading provider of social housing in Ireland. Our vision is to make a real difference by delivering quality homes and innovative integrated housing solutions to individuals and families in Ireland. We are passionate about our people and the delivery of a tenant first service.

Our team members are the secret element of our success. Their experiences, competencies, values, knowledge, and perspectives are greatly valued and have significantly contributed to Circle delivering over 2,500 homes. They deliver services to over 5,000 people and help create thriving communities.

We are dedicated to finding the right people who embrace our purpose, vision, and values. In return we will support you to learn, grow and excel in an exciting, flourishing, diverse organisation. We are committed to fostering an inclusive and collaborative work environment, which values every person who works with us and all of those who live in our homes and communities.

Reflecting the growing diversity of the communities in which we work, we welcome applications from people of all cultures, nationalities, genders, members of the LGBTQ+ community and any background traditionally marginalised in society.

About the Role: The Customer Services Officer is the main contact point for our tenants, customers and other stakeholders. This role is part of our core Services team and will support all departments to deliver excellent repairs and tenancy services to our tenants in their homes. The Customer Services Officer is responsible for responding to customer queries, logging responsive repairs, dealing with all customer contact in a friendly, efficient, and calm manner. Whilst also providing the provision of information, signposting and services to customers across all aspects of housing and the property services Circle VHA provides.

Key Responsibilities:

Customer Services:

Manage all service enquiries to Circle VHA through multiple contact points (phone, email, webchat, web
Manage all interactions providing a service in line with Circle VHA’s WE HEAR values.
Provide a frontline repairs service by triaging and logging initial repairs calls and forwarding details of required follow-ups to the relevant team.
Contacting contractors to follow-up on outstanding repairs, cancelling and completing repairs as required,
Redirecting calls to relevant departments.
Maintain electronic records of all enquiries.
Forwarding customer complaints to relevant departments for follow-up.
Log any feedback received from customers.
Organising bulk communications to customers via text and email.
Liaise with internal and external stakeholders to provide a timely service to customers.
Support meaningful opportunities for customer engagement by promoting opportunities and attending activities in-person or online as required.
submissions and in person).
and attempt to reorganize repairs where non-access has been identified.

Administration:

Follow-up on results and feedback received from satisfaction surveys. Providing corrective and preventative actions to support continuous service improvement.
Support the development and review of Policies, Procedures, Guidelines and Processes with a focus on improving customer experience.
Support information gathering for specific requests such as Subject Access Requests.

General:

Provide all services having due regard to the regulatory framework.
Ensure that up-to-date and accurate information is maintained on all IT systems.
Contribute to developing service plans, team and individual targets.
Attend and positively contribute to team meetings.
Liaise with colleagues as required to ensure that information is appropriately shared and that customers receive a seamless service.
Provide a high-quality, customer-focused service at all times.
Provide cover for annual leave or sick leave for other team members.
Carry out all duties observing Circle VHA’s policies, procedures, processes and guidelines.
Undertake any other duties that are reasonably commensurate with the level of this post.

Key Skills Knowledge

Experience in working in a customer facing environment
Experience with computer filing system
Ability to prioritise
Ability to make and maintain working relationships
Good communication skills
Experience using Microsoft suite in a professional setting

Quick apply

Refine Your Search

non customer facing jobs in dublin, d

Customer Services Officer

Customer Success Manager, Scale

Product Owner

Patient Journey Partner (1-Year Fixed Term Contract)

Dealing and Client Services AVP – Transfer Agency

Staff Product Manager - AI - 100% Remote - EMEA

VIE - Junior Project Manager H/F

Business Development Executive

Principal Commercial Sales Enablement Partner, EMEA

Business Support Manager

Technical Support Engineer

Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation

Senior Customer Success Manager

Forward Deployed Engineer - Dublin

Senior Onboarding Specialist-Slack

Principal Customer Success Manager, Enterprise

Senior Accounts Receivable Billing Specialist

Senior AI Deployment Consultant

Staff Quality Engineer II

Operative

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