Find Lead operator Jobs in Dublin, D

Protective Services Senior Manager SOC Lead
Accenture —Dublin, County Dublin
- Overtime
- Customer service
- Analysis skills
- Bachelor's degree
3h
Payment Operations Specialist - EMEA
WeTravel —Dublin, County Dublin
- €31,000–€36,500 a year
- Weekend availability
- Remote
- Spanish
- English
- Analysis skills
- Relocation assistance
- Annual leave
9h
Bainisteoir um Chomhlánú Cothromúcháin (Idirnascacht) - Interconnection Balancing Delivery Manager
Eirgrid —Dublin, County Dublin
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
6d
Director, Customer Success International
Clio —Dublin, County Dublin
- €24,900–€37,300 a year
- Full-time
- Salesforce
- AI
Electricity Markets & Regulatory Strategy Manager
ESB —Dublin, County Dublin
- €86,371–€101,612 a year
- Full-time
- Engineering
- No degree
- Communication skills
8d
Sr. Technical Program Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
Operations Manager - 4 Star Luxury Hotel
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
13d
Energy Business Lead
AtkinsRéalis —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
Financial Controller – Truly Dental
Truly Dental —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Clinic
- AI
Quick apply
14d
Sales Development - Nordics
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- English
- Research
- Communication skills
Regional Commercial Manager, Regional Ireland
Deliveroo —Dublin, County Dublin
- Full-time
- Management
- Sales
- Leadership
Civil Engineer
Mott MacDonald —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Project management
- Communication skills
- Annual leave
- Life insurance
14d
Sales Manager – Cloud & AI
aspire technology —Dublin, County Dublin
- Remote
- Spanish
- Sales
- Salesforce
Quick apply
Coffeeangel | Shop Manager
Coffeeangel —DUBLIN 2, County Dublin
- Weekend availability
- Hospitality
- Sick pay
Quick apply
Technology Operational Readiness Lead – Drug Product Manufacturing
PM Group —Dublin, County Dublin
- Manufacturing
- Leadership
- Communication skills
Deputy Manager - Burger King - Dublin Airport
Lagardère Travel Retail (IRE) —Dublin Airport, County Dublin
- €40,000 a year
- Weekend availability
- Management
- Customer service
- Restaurant management
Quick apply
8d
High Voltage T&D Leader
Arup —Dublin, County Dublin
- Engineering
- Bachelor's degree
- Budgeting
- Profit sharing
- Employee assistance program
Senior Project Manager - Modular Solutions
CEL - Critical Power —Dublin, County Dublin
- Full-time
- English
- Project management
- Electrical Engineering
Quick apply
Senior Project Engineer
Hitachi —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Windows
Tax Ireland (all levels)
Alvarez & Marsal —DUBLIN 2, County Dublin
- Spanish
- English
- Business development

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Protective Services Senior Manager SOC Lead

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time
3 hours ago

Qualifications

Customer service
Logistics
Analysis skills
Bachelor's degree
Budgeting
Leadership
Communication skills
Negotiation
Time management

Full job description

Position: Protective Services Senior Manager SOC Lead

Location: Dublin

The Security Operations Center (SOC) Lead - Senior Manager will manage Dublin’s SOC, and is responsible for ensuring excellence across the three core ASOC pillars: Threat Monitoring, Building Monitoring & Alarms, and ASOC Calls.

In this , the SOC Lead - Senior Manager will manage a team focusing on and responding to complex, high‑impact incidents affecting Accenture employees, travelers, facilities, and business operations globally. Incidents may include extreme weather, geopolitical instability, crime, terrorism, civil unrest, medical and personnel emergencies, and travel‑related disruptions. The SOC Senior Manager ensures incidents are properly assessed, escalated, coordinated, and communicated in alignment with the GP&S Escalation Model and SOC Standard Operating Procedures (SOPs).

Additionally, this will be a part of the Global Security Operations Centers Leadership team and will drive SOP consistency, be a thought partner on simplifying processes and collaboration with the other SOC Leads.

This will be based in Dublin, Ireland.

Responsibilities/Accountabilities:

Support the buildout of the SOC and manage the recruitment phases.
Provide senior leadership and expertise across all aspects of Accenture to monitor threats from terrorism and criminal matters, perform impact analysis and report to key decision makers and stakeholders.
Lead a team to develop, assess, and execute new initiatives to simplify, standardize and optimize threat monitoring operations methods and tools to reduce analysis and reporting times and increase security, availability, service agility, and across corporate security team
Lead and drive the development of innovative threat reporting operations processes and tools from concept to delivery with a focus on the latest innovations, virtualization, and big data.
Lead with kindness and prioritize the development of the SOC team to ensure leadership growth and promotion potential.
Set clear priorities within the SOC to assist the department and company in its overall objectives.
Provide leadership to manage demands from projects and technology upgrades, including recommendations for vendor tools/solutions.
Oversee SOC operations including, staffing, budgeting, planning, implementation, maintenance, administration, projects and logistics.
Keen understanding of budgets and financials and measuring business value via leading- edge metrics.
Support adoption of new technologies and tools, and recommend capability improvements to threat analysis and reporting operations.
Develop strategic roadmaps to ensure security communications goals are met.
Oversee the shift supervisors’ daily operations of the SOC, to include training, scheduling, performance, career development, leadership briefings, etc.
Conduct training and tabletop exercises as necessary for SOC operators to improve on SOC protocols, operator proficiency and readiness.
Demonstrate expertise developing guidance procedures, review processes and workflows to create efficiencies.
Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary.
This position requires schedule flexibility. Candidate must be willing to observe, coach and communicate with all shifts, and on weekends and holidays as necessary
Perform other tasks and duties of a similar nature and scope as assigned

Job Requirements:

Ability to work outside of business hours on short notice during critical events to include, nights, weekends, and or holidays.

Bachelor’s degree
5+ years’ experience leading and managing a 24/7 security operations center. Additional 5+ years of related experience in corporate security, military or law enforcement.

Preferred Skills:

Excellent written, analytical, and communication skills
Deep cultural and geographic knowledge working in the Europe, Middle East and Africa region.
Ability to learn quickly and to multitask; be adaptable and flexible
Ability to work autonomously and in a team environment, while paying strict attention to detail
Ability to adhere to timelines and deadlines with effective time management skills
Must be able to work with and protect highly confidential information
Strong decision-making ability during emergencies
Demonstrated ability to drive organizational change, change management
Demonstrated ability to influence and collaborate cross-functionally and cross-regional teams to drive collaboration and strategic outcomes for business
Ability to analyze operational data and summarize for leadership to make informed decisions
Comfortable with ambiguity with ability to drive towards clarity for positive impact

Professional Skill Requirements:

Great active listening skills
Rapport building skills
Patient and empathetic attitude
Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
Strong Customer Service skills
Strong consensus, team building and negotiating skills
Ability to work overtime on short notice
Strong cultural sensitivities
Ability to multitask in a fast-paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Application Deadline: Ongoing

Accenture reserves the right to close the role, if a suitable candidate is found.

Apply Now

Refine Your Search

lead operator jobs in dublin, d

Protective Services Senior Manager SOC Lead

Payment Operations Specialist - EMEA

Bainisteoir um Chomhlánú Cothromúcháin (Idirnascacht) - Interconnection Balancing Delivery Manager

Director, Customer Success International

Electricity Markets & Regulatory Strategy Manager

Sr. Technical Program Manager, Network Monitoring and Remediation

Operations Manager - 4 Star Luxury Hotel

Energy Business Lead

Financial Controller – Truly Dental

Sales Development - Nordics

Regional Commercial Manager, Regional Ireland

Civil Engineer

Sales Manager – Cloud & AI

Coffeeangel | Shop Manager

Technology Operational Readiness Lead – Drug Product Manufacturing

Deputy Manager - Burger King - Dublin Airport

High Voltage T&D Leader

Senior Project Manager - Modular Solutions

Senior Project Engineer

Tax Ireland (all levels)

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