Find Lead operator Jobs in Dublin, D

Service Operations Lead
Openmind Networks —DUBLIN 2, County Dublin
- Computer Science
- English
- Project management
Quick apply
2h
MCR Operator
Gravity Media —Swords, County Dublin
- Full-time
- Microsoft Office
- AWS
- Computer skills
- Employee assistance program
- Gym membership
Quick apply
3d
Príomhanailísí Sinsearach - Idirnasc Tráchtáil:FTR - Senior Lead Analyst - Interconnection
Eirgrid —Dublin, County Dublin
- Engineering
- System design
- Analysis skills
Quick apply
3d
Social Media Manager
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Social media management
- AI
- Marketing
Technical Program Manager, Enterprise Connectivity Planning
Google —Dublin, County Dublin
- €146,000–€150,000 a year
- Full-time
- Bachelor's degree
- No degree
- Leadership
11d
Cluster Site Supervisor- Data Center
BidvestNoonan —Swords, County Dublin
- €17.91 an hour
- Full-time
- Microsoft Office
- Analysis skills
- Supervising experience
Quick apply
Project Development Manager
Vestas —Dublin, County Dublin
- Full-time
- Engineering
- English
- Project management
Senior Technology Services Consultant - Transportation
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Maths
- Bachelor's degree
User Engagement Intern
Bentley Systems —DUBLIN 2, County Dublin
- Microsoft Excel
- Marketing
- Master's degree
PMO Administrator
CEL - Critical Power —Dublin, County Dublin
- Full-time
- ERP systems
- Bachelor's degree
- SharePoint
Quick apply
Lead UX Designer
ABC Fitness —Dublin, County Dublin
- €75,000–€85,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Speculative Applications - Embedded GSOC- Program Specialist
Control Risks —Dublin, County Dublin
- Communication skills
Quick apply
Staff Marketing Manager
Analog Devices —Glasnevin, County Dublin
- Full-time
- Business development
- Product management
- Electrical Engineering
Property & Planning Co Ordinator [12 Months Temp]
ESB —Dublin, County Dublin
- €49,800–€58,600 a year
- Full-time
- Microsoft Office
- No degree
- Communication skills
11d
Retail Supervisor
Coastline Gaming —Bray, County Wicklow
- Weekend availability
- Hospitality
- Microsoft Excel
- No degree
Quick apply
Microbiology and Sterility Assurance Lead
Baxter —Dublin, County Dublin
- Management
- Clinic
- Continuous improvement
- Annual leave
3d
Marketing & Communication Executive - Dublin
Entegro —Dublin, County Dublin
- Spanish
- Sales
- Marketing
- Annual leave
- Employee assistance program
Software Development Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
Stiúrthóir Tionscadail Oibríochtaí agus Cothabhála - Operations and Maintenance Project Manager - In
Eirgrid —Dublin, County Dublin
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
3d
Fire, Life and Safety system Commissioning Engineer, Commissioning
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Service Operations Lead

Openmind Networks -
DUBLIN 2, County Dublin

Quick apply

Job details

2 hours ago

Qualifications

CI/CD
Computer Science
English
Project management
Bachelor's degree
Data analytics
SDLC
Information Technology

Full job description

About you

The Service Operations Lead role is a Customer facing role to ensure Customer Loyalty and Satisfaction from Customer’s Experience (CX) in engaging with Openmind’s Support Services.

The Service Operations Lead role has responsibility to ensure that Customer’s Application instances are kept up to date with latest Openmind software using Openmind’s Continuous Integration and Continuous Deployment (CICD) process.

The Service Operations Lead role has responsibility for Monitor and Operate of Openmind’s Open Protect AI (OPAI) products.

The Service Operations Lead role has responsibility within Openmind to maintain and evolve internal fulfilment of Openmind’s Support Services to deliver a proactive customer experience, to include further enablement using Data Analytics and Artificial Intelligence skillsets.

Your profile

The Service Operations Lead role is a Customer facing role to ensure Customer Loyalty and Satisfaction from Customer’s Experience (CX) in engaging with Openmind’s Support Services.

The Service Operations Lead role has responsibility for Monitor and Operate of Openmind’s Open Protect AI (OPAI) products.

SOL has responsibilities:

for performance of relevant Support Services to Openmind’s Customers. This performance includes KPIs for Loyalty and Satisfaction, as well as Transactional KPIs (eg SLA compliance, age, rate, etc).
to functionally lead a dedicated team of technical experts for the fulfilment of Support Services. Career development for this role includes the opportunity to take on people management responsibility for this team.
to achieve a collaborative relationship with Customer Operations counterpart teams in achieving performance above.
to host regular Support Review meeting series to ensure required progress across all Support activity with each Customer. And to ensure that day to day digital collaboration through Support tickets is complemented by specific face to face calendars when required.
to Triage all new Customer tickets to conclude correct level of expertise mobilisation, tactical handling and timeliness based on the impact and category of Customer tickets. And to manage and adjust such Triage outcomes throughout the lifecycle of each Support ticket as appropriate.
to collaborate with Customers to Plan and Implement Openmind’s Continuous Integration and Continuous Deployment (CICD) process to keep all Customer’s Application instances up to date with latest Openmind software (for reasons of fixes, enhancements, performance and new products).
for Monitor and Operate steps of Openmind Engineering’s SDLC for Openmind’s Open Protect AI (OPAI) product family.
to collaborate internally within Openmind to include wider expertise to ensure Service Performance as above. Specifically this includes ensuring prioritisation of Customer’s Support requirements within Openmind’s Scrum / Agile process.
to evolve the people, process and technology of the team to evolve from fulfillment of Support Services for Open Core product family to include Open Protect AI (OPAI) product family.
to manage the ongoing Customer pipeline of tickets to identify potential impact and escalations, and to define and implement action plans to resolve any such escalations.
to Triage all new Customer tickets to identify tickets where their fulfillment needs to be owned by Openmind’s Go-To-Market experts. And to ensure a smooth and timely Customer Experience throughout.
a Service Assurance responsibility to conclude any Root Cause or Continuous Improvement from ongoing transactional fulfilment, for both external and internal stakeholder audience.
to contribute to initiatives to transform greater proactivity into Openmind Support Services. Such initiatives include use of Data Analytics to identify root cause from the symptomatic completion of Customer tickets, new trends, etc.
to contribute to initiatives to create AI capabilities to enable the Agentic AI fulfillment of relevant Customer ticket transactions, moving the expertise and experience of Openmind experts to the creation, ongoing training and assurance of such Agentic AI capabilities and their transactional throughput.

Requirements:

Customer facing experience and expertise.
Possess at least a Bachelor’s Degree in Computer Science, Information Technology, Telecommunications or relevant field.
At least 5 years working experience in engaging, leading and managing a diverse team to deliver service in a client facing environment. Experience in a telecoms/messaging environment is a distinct advantage.
Excellent communication (written and verbal) and presentation skills, with fluency in English as the primary business language.
Highly developed problem solving skills and solution oriented approach.
Proven ability to deliver outcomes with working to deadlines and under pressure whilst staying organised.
Customer centric approach with proven ability to influence and build stakeholder relationships.
Project management experience is an advantage.
Flexible to the varying time demands of an operational customer environment and collaborating with colleagues in different time zones.

About us

Openmind is an inclusive and equal opportunities employer. We own our commitment to creating an equitable workplace, where everyone can thrive regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. We care for each individual, valuing diversity and embracing uniqueness. Join us and be part of a culture where we live these values, master our craft, and evolve together towards a better future.

Openmind Networks is an independent technology company focused on mobile messaging software and services for the telecoms industry. Openmind messaging solutions allow telecoms firms to consolidate their core messaging, protect their network and unlock the potential in business messaging and 5G. Boasting a highly experienced team of engineers, Openmind has consistently led the way in bringing new innovations to the mobile messaging market.

We are responsible for delivering over 1 billion messages a day with our global customer base which includes some of the world’s largest Mobile Operators, Wholesale Intercarriers, Aggregators and Social Media providers.

Quick apply

Refine Your Search

lead operator jobs in dublin, d

Service Operations Lead

MCR Operator

Príomhanailísí Sinsearach - Idirnasc Tráchtáil:FTR - Senior Lead Analyst - Interconnection

Social Media Manager

Technical Program Manager, Enterprise Connectivity Planning

Cluster Site Supervisor- Data Center

Project Development Manager

Senior Technology Services Consultant - Transportation

User Engagement Intern

PMO Administrator

Lead UX Designer

Speculative Applications - Embedded GSOC- Program Specialist

Staff Marketing Manager

Property & Planning Co Ordinator [12 Months Temp]

Retail Supervisor

Microbiology and Sterility Assurance Lead

Marketing & Communication Executive - Dublin

Software Development Manager, Network Monitoring and Remediation

Stiúrthóir Tionscadail Oibríochtaí agus Cothabhála - Operations and Maintenance Project Manager - In

Fire, Life and Safety system Commissioning Engineer, Commissioning

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