Find Technical program manager, site reliability Jobs in Midleton, C

Qualification Profile: Agilent University Coordinator for Customer Training
Agilent Technologies Ireland Limited —Little Island, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
3d
Principal Environmental Consultant (EIA Projects)
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Project management
- Leadership
Maintenance Supervisor
PepsiCo —Cork, County Cork
- Microsoft Powerpoint
- Microsoft Excel
- Maintenance
Senior Process Engineer
Hovione —Cork, County Cork
- Engineering
- English
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Deputy Client Account Manager - Water
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- No degree
- Contracts
Lead Cost Controller
IPS-Integrated Project Services —Cork, County Cork
- Full-time
- Microsoft Excel
- Microsoft Access
- Engineering
9d
Senior Maintenance Engineer
AbbVie —Cork, County Cork
- Full-time
- Microsoft Word
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Senior Full Stack Engineer, Employee Experience Engineering
Apple —Cork, County Cork
- Master's degree
- AWS
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2d
Production and Service Planner/ Co-Ordinator
Induchem Group —Carrigaline, County Cork
- Full-time
- Microsoft Excel
- ERP systems
- Project management
Quick apply
1d
Lead Piping Designer
IPS-Integrated Project Services —Cork, County Cork
- Engineering
- Mechanical knowledge
19h
Key Leader [Full Time] Lululemon Brown Thomas Cork
Lululemon —Cork, County Cork
- €15.90–€19.64 an hour
- Weekend availability
- Sales
- Supervising experience
- Bachelor's degree
- Annual leave
- Employee discount
1d
Engineering Manager, Server Networking Security (Rust)
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- AWS
- Mentoring
2d
Senior Software Engineer, Forward Deployed AI Engineer
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Oracle
- Java
2d
Maintenance / Cleaning Operative, Estuary Way
Childhood Matters —Cork, County Cork
- €40,153 a year
- Full-time
- Carpentry
- Maintenance
- Leaving certificate
- Annual leave
- Employee assistance program
Quick apply
3d
Chef de Partie
Aramark Ireland —Cork, County Cork
- Full-time
- Kitchen experience
Quick apply
4d
Asset Reliability/ Maintenance Engineer
BASF Ireland DAC —Cork, County Cork
- Bachelor's degree
- Continuous improvement
- Communication skills
7d
Carpenter / General operative
Tony F Carpentry —Cork, County Cork
- €13.50–€22.56 an hour
- Full-time
- Carpentry
Quick apply
8d
Embedded Hardware Engineer
Collins Aerospace —Cork, County Cork
- Full-time
- Doctoral degree
- Master's degree
- C++
9d
Embedded Software Engineer, Staff - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
10d
Talent Acquisition Partner
One Identity —Cork, County Cork
- Full-time
- Recruiting
- Leadership
- Communication skills

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Qualification Profile: Agilent University Coordinator for Customer Training

Agilent Technologies Ireland Limited
Little Island, County Cork

Apply Now

Job details

Full-time
3 days ago

Benefits

Work from home

Qualifications

Microsoft Powerpoint
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
SAP CRM
Customer service
SAP
English
Organisational skills
LMS
Communication skills
German

Full job description

Job Description

The Agilent University Coordinator for Customer Training is responsible for the professional, customer-oriented, and process-compliant coordination of Agilent University training activities. The role ensures that classroom, onsite, virtual, and customer-specific trainings are planned, administered, prepared, delivered, and followed up smoothly. The Coordinator acts as a central interface between customers, trainers, Program Managers, Sales, Scheduling, Customer Care, and internal support functions.

Purpose of the Role

The purpose of the position is to ensure high customer satisfaction, efficient training execution, and reliable service quality. The Coordinator supports customers in using the appropriate training formats, ensures transparent communication, and makes sure that all relevant process steps, documentation, and system entries are completed accurately and on time.

Main Tasks and Responsibilities

Coordinate customer trainings in the formats of classroom training, onsite training, virtual instructor-led training, and customer-specific training.
Handle customer inquiries through central entry channels, particularly email, phone, or internal forwarding by Sales, Field Service, or Customer Care.
Support the selection of suitable training formats based on customer needs, instrument configuration, software version, number of participants, training objective, and availability.
Plan and align dates, trainers, rooms, laboratories, training materials, participant lists, digital access, and other logistical requirements.
Maintain and manage relevant data in LMS, SAP/CRM service order processes, OSBR, or other local tools.
Prepare and send training confirmations, digital training materials, remote access details, participant information, feedback links, and certificates.
Monitor registrations, participant numbers, course utilization, and open items through to successful completion of the training.
Support service order closure, billing preparation, OSBR updates, and follow-up on missing documents or feedback.
Communicate with trainers, Program Managers, and customers regarding schedule changes, special requirements, escalations, or unclear training content.
Ensure compliance with processes, local requirements, quality standards, and Customer Education standards.

Qualifications

Completed commercial, administrative, technical, or comparable education; alternatively, relevant professional experience in training coordination, customer service, service administration, or project coordination.
Experience in planning and organizing trainings, seminars, customer appointments, or service-related workflows.
Good understanding of end-to-end processes in customer training, from inquiry and planning through delivery, completion, feedback, and billing.
Confident use of Microsoft Office, especially Outlook, Excel, Word, and PowerPoint.
Experience with CRM, LMS, SAP, or comparable administrative systems is an advantage.
Basic understanding of technical or scientific training environments, especially in laboratory, service, or instrument-related settings, is desirable.
Very good written and spoken English skills; additional European languages, such as German or French, are an advantage but not mandatory.

Personal Competencies

Strong customer orientation with professional, friendly, and reliable communication.
Very good organizational skills, structured working style, and high reliability when handling parallel tasks.
Ability to set priorities and act in a solution-oriented manner, even in the case of short-term changes.
High attention to detail in data maintenance, documentation, scheduling, and customer communication.
Team-oriented collaboration with trainers, Program Managers, Sales, Scheduling, and other interfaces.
Independence, initiative, and accountability for the full completion of assigned processes.
Professional handling of escalations, customer questions, and unclear situations.
Intercultural awareness and confident communication in an international EMEA environment.

Key Tools and Process Knowledge

CRM / Service Order Management: creation, maintenance, status tracking, notes, document attachments, and closure support.
LMS: course creation, participant registration, rosters, certificates, feedback links, and training documentation.
Outlook / Shared Mailbox: structured handling of customer inquiries, follow-up, transparent communication, and prioritization.
MIMEO / digital material distribution: provision of training materials and access information.
OSBR / Reporting: support for revenue recognition, closure status, and open items.
Webex or comparable virtual meeting tools: preparation and communication of remote training information.
Local tools and processes for room planning, catering, printing, participant lists, feedback management, and certificate creation.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

9-12 Months

Job Function:

Services & Support

Apply Now

Refine Your Search

technical program manager, site reliability jobs in midleton, c

Qualification Profile: Agilent University Coordinator for Customer Training

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