Find Staff engineer qa, pc Jobs in Dublin, D

Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Specialist I, Company Secretary
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- In-person
- Business
- Annual leave
11d
Warehouse Operator PM
DSV —Dublin, County Dublin
- Full-time
- English
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Secretarial and Governance Lead | EU & META
Lenovo —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Facility Coordinator
OCS Group —Dublin, County Dublin
- On call
- Remote
- Microsoft Word
- Microsoft Excel
- Communication skills
Quick apply
Engineering Technician - Days
Embecta —Dún Laoghaire, County Dublin
- Full-time
- Engineering
- Maintenance
- No degree
Customer Solutions Experienced Pension Administrator Permanent & FTC
Irish Life Financial Services Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
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- Organisational skills
Senior Audio Programmer
Virtuos Games —Dublin, County Dublin
- Full-time
- C++
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- Communication skills
Fresh Produce Planner
Sam Dennigan and Company —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- In-person
Quick apply
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Commercial Analyst
Mercury Engineering —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Technician
Coastline Gaming —Bray, County Wicklow
- Full-time
- In-person
Quick apply
Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Central Registration Administrator
Mater Private Network —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Retail Security Officer - Dundrum
KGS —Dundrum, County Dublin
- €15.41 an hour
- Part-time
- Customer service
- Leaving certificate
- No degree
Quick apply
11d
Pensions Administration - Retirement
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Site Engineer
XYZ Reality —Dublin, County Dublin
- Full-time
- Microsoft Office
- Construction experience
- In-person
- Annual leave
Supervisor, Investor Services AML
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Annual leave
3d
Supervisor, Centralised Operations
SEI Investments —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Access
- Customer service
- Annual leave
6d
Highways Project Engineer
Arup —Dublin, County Dublin
- AutoCAD
- Project management
- Civil Engineering
- Profit sharing
- Employee assistance program

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Customer Support Administrator (Italian Speaker)

AXA -
DUBLIN 1, County Dublin

Apply Now

Job details

13 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Italian
Communication skills

Full job description

Job Description:

ABOUT AXA MPS FINANCIAL

AXA MPS Financial is a life insurance company under Irish law, regulated by the Central Bank of Ireland and operating in the Italian market under the Freedom to Provide Services regime, through a widespread network of banks.

It was established in 1999 in Dublin as a company specialized in Unit and Index Linked insurance products, and since 2007 it has been part of the AXA MPS Joint Venture (which owns 100% of the company through AXA MPS Assicurazioni Vita S.p.A), combining the historical expertise and traditional local presence of the Montepaschi Group with AXA's international leadership in financial protection.

Since January 1, 2014, the company has been part of the AXA ITALIA insurance group (registered in the Register of Insurance Groups with no. 041).

https://www.axa-mpsfinancial.ie/

POSITION MISSION & MAIN ACTIVITIES

MAIN PURPOSE OF JOB

Manage verbal and written responses to queries, requests of information, transactions and possible escalations received by customers, distributor network (BMPS – Banca Monte dei Paschi di Siena) and third parties by email, telephone, chat and webform.

Manage Data entry on AML system for specific offline transactions received by customers, distributor network and third parties.

Manage back-office activities related to online and offline transactions.

Promote proactively innovation in tools and processes to improve the overall QoS and operational efficiency.

KEY PERFORMANCE MEASURES:

Manage all the queries (verbal and written) coming daily ensuring a high level of service.
Manage requests directly or with support of senior colleagues and manager and the respective departments, concerning the requests.
Support their organisational unit with Back Office activities (Cases Management, Report compilation and Outbound contacts), both by email and telephone.
Manage clients’ offline transaction requests (death claim, maturity, surrender, variation…) ensuring that they are properly forwarded to the relevant department.
Manage data entry on AML system for specific offline transactions received by email or post, revert to AML team for investigations.
Manage the relationship with internal departments leading to resolution of requests.
Respond to queries and requests from Italian Authorities (Agenzia delle entrate, Guardia di finanza).
Contribute to ensure that all the KPIs are met, and an excellent service is provided.
Provide feedback to trigger actions to optimise the QoS and the operating machine, contribute to the company overall goals.
Support the Operations team when needed.

KEY CUSTOMERS

Internal:

Components of the Customer Support, in particular the members of the team and the Manager.
Customer Operation Team usually involved in escalation and complex queries.
Other Organisational units in the company especially those involved in handling requests (Customer Operations, Compliance/AML, Distribution, Product, Actuarial, Digital teams).

External:

Distributor Network (BMPS – Banca Monte dei Paschi di Siena)
Third part banks
Final Customers
Authorities, Institutions, Associations
Third parties (i.e lawyers)
FNZ CO
AXA Italy (Smart Centre)

PROFILE, SKILLS & COMPETENCIES

Qualifications:

High School Diploma /Degree
Knowledge: 1-2 years of experience in Customer Service

Knowledge:

PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment
Good knowledge of MS Office (Excel, Word, PPT)
CRM

Skills:

Excellent, clear, strong written and verbal communication skills
Customer oriented
Problem solving and Stress management
Ability to effectively prioritize and manage day-to-day tasks in an efficient manner
Reliable, self-motivated, well organized
Ability to multitask in a fast-paced environment
Excellent organizational and interpersonal skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work within a team environment as well as independently
Fluent in English and Italian (spoken and written)
PC Skills and Communication tools (Softphone, Outlook, CRM, Windows, Teams)

Apply Now

Refine Your Search

staff engineer qa, pc jobs in dublin, d

Customer Support Administrator (Italian Speaker)

Specialist I, Company Secretary

Warehouse Operator PM

Secretarial and Governance Lead | EU & META

Facility Coordinator

Engineering Technician - Days

Customer Solutions Experienced Pension Administrator Permanent & FTC

Senior Audio Programmer

Fresh Produce Planner

Customer Service Supervisor

Commercial Analyst

Technician

Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking

Central Registration Administrator

Retail Security Officer - Dundrum

Pensions Administration - Retirement

Site Engineer

Supervisor, Investor Services AML

Supervisor, Centralised Operations

Highways Project Engineer

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