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Quick apply
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Hardware Desk Engineer

Lanas Healthcare Technology Ltd
DUBLIN 24, County Dublin

Quick apply

Job details

3 days ago

Benefits

Annual leave
Company pension
Employee assistance program

Qualifications

Azure
Microsoft SQL Server
SQL
Computer hardware
IT support
Patient care
Organisational skills
IT
Communication skills
VPN

Full job description

About Us

Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.

Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.

Lanas Health Ltd has an exciting opportunity for a Hardware Desk Engineer to join our Technology team. In this role, you will be responsible for providing hands-on technical support for hardware systems, ensuring the smooth operation of desktops, laptops, and associated devices across the organisation. You will troubleshoot and resolve hardware issues, support installations and upgrades, and work closely with internal teams to maintain a reliable and efficient IT environment that enables our teams to deliver high-quality healthcare solutions. The ideal candidate will have strong problem-solving skills, a proactive approach, and the ability to deliver excellent support in a fast-paced, user-focused environment.

Position:

Responsibilities include but are not limited to:

Provide first- and second-line support for hardware-related issues across desktops, laptops, and peripheral devices
Install, configure, and maintain hardware equipment in line with company standards
Diagnose and resolve hardware faults, ensuring minimal disruption to business operations
Support hardware rollouts, upgrades, and replacements as required
Work closely with internal IT teams to escalate and resolve complex technical issues
Maintain accurate records of incidents, resolutions, and hardware assets using ticketing systems
Liaise with external vendors for repairs, replacements, and warranty support
Perform routine maintenance checks to ensure optimal performance and identify potential issues
Assist with setting up workstations, equipment, and user environments for new starters
Contribute to continuous improvement of support processes and documentation
Deliver a high level of customer service, ensuring clear communication with non-technical users
Support compliance with IT security policies and best practices when handling hardware systems

Requirements:

The ideal candidate will possess the following qualification, skills, knowledge, and attributes:

Proven experience in a hardware support, desktop support, or IT support role
Strong knowledge of computer hardware, including desktops, laptops, and peripherals
Experience installing, configuring, and troubleshooting hardware devices
Solid problem-solving skills with the ability to diagnose and resolve technical issues efficiently
Familiarity with ticketing systems and support workflows
Good understanding of IT best practices, including security and device management
Strong organisational skills with the ability to manage multiple tasks and priorities
Excellent communication skills, with the ability to explain technical issues to non-technical users
A proactive, customer-focused attitude with a commitment to delivering high-quality support
Ability to work both independently and collaboratively within a team environment
High attention to detail and a structured approach to documentation
A willingness to learn, adapt, and stay up to date with new technologies
Familiarity with Azure and Cloud Concepts,
Installing and configuring VPN's
Installing, configuring and trouble shooting Microsoft SQL 2025 and below

Other information:

At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:

Company matched pension scheme.
22 days annual leave, increasing yearly up to 26 days.
Flexible working.
2 paid CSR Volunteering/Charity Days per year.
1 Wellbeing Day per year.
Enhanced Maternity & Paternity Benefits.
Full access to our Employee Assistance Programme.
Regular wellbeing supports and webinars.
Annual leave purchase scheme.

Lanas is an equal opportunities employer.

Quick apply

Refine Your Search

service desk engineer jobs in ballymount, d

Hardware Desk Engineer

Deskside Engineer Dublin 11

Senior Full Stack Engineer - Team Web

Senior Forward Deployed Engineer

Assistant Facilities Manager

Senior Engineering Manager, Customer Agent

Assistant Facilities Manager

Principal Engineer, Web Platform – Team Web

Senior Engineer, Infrastructure Platform

Staff Forward Deployed Engineer

Engineering Lead- Options

Senior Customer Success Manager

Principal Customer Success Manager, Enterprise

Engineering Manager, AI Models Infrastructure

Staff Product Engineer, AI

Senior Product Engineer

Senior Hydrogeologist

Principal Engineer

Principal Geotechnical Engineer - Naas

Staff Product Engineer

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