Find Customer success manager Jobs in Cork, C

Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
1d
Material Handler Coordinator / Inventory Management Specialist
Avantor —Cork, County Cork
- Full-time
- Customer service
- Analysis skills
- Project management
Engineering Project Manager
Apple —Cork, County Cork
- Computer Science
- Engineering
- Project management
22h
Graduate Management Trainee - Cork
Enterprise Mobility —Cork, County Cork
- Full-time
- Management
- Customer service
- Bachelor's degree
Cloud Marketplace Operations Executive
Trend Micro —Cork, County Cork
- Full-time
- Azure
- Sales
- AWS
General Operator
Kerry —Carrigaline, County Cork
- 12 hour shift
- Forklift
- Microsoft Office
- Leaving certificate
- Employee assistance program
Senior Product Manager, Interoperability
Datavant Ireland —Cork, County Cork
- Remote
- Project management
- Product management
Quick apply
11d
Sales Development Representative
Canto —Cork, County Cork
- On call
- Sales
- Communication skills
Baxterstorey Ireland - Chef Manager
BaxterStorey IRL —Cork, County Cork
- €40,000 a year
- Full-time
- Culinary experience
- Team management
- Leadership
- Employee assistance program
- Life insurance
Quick apply
BIM Lead - Munster
EDC Engineering Design Consultants LTD. —Cork, County Cork
- Overtime
- Hybrid work
- AutoCAD
- Customer service
- Engineering
- Annual leave
- Work from home
Quick apply
12d
Parts Manager
Johnson & Perrott Motor Group —Bishopstown, County Cork
- Full-time
- Inventory control
- Sales
- Customer service
- Employee assistance program
- Referral programme
Quick apply
12d
Project Manager
Catalyx —Cork, County Cork
- Full-time
- Hybrid work
- Engineering
- Project management
- Leadership
Quick apply
Retail Store Manager
Vision Ireland —Midleton, County Cork
- Full-time
- Sales
- Supervising experience
- Time management
- Annual leave
Quick apply
Retail Artist
Charlotte Tilbury —Cork, County Cork
- Full-time
- Sales
- Gym membership
Quick apply
PWS Sales Manager - Data Centre Solutions
Emerson —Cork, County Cork
- Full-time
- Sales
- Employee assistance program
12d
Beauty Expert
Charlotte Tilbury —Cork, County Cork
- Part-time
- Sales
- Gym membership
Quick apply
Store Manager
River Island —Cork, County Cork
- Full-time
- No degree
- Leadership
- Annual leave
Quick apply
11d
Senior Process Engineer
Hovione —Cork, County Cork
- Engineering
- English
- Microsoft Office
Bar & Restaurant Manager
The Metropole Hotel —Cork, County Cork
- Full-time
- Hotel
- Organisational skills
- Relocation assistance
- Referral programme
Quick apply
Construction Manager
BMD & Co Limited —Cork, County Cork
- Full-time
- Project management
- Communication skills
- Negotiation
- Employee assistance program
Quick apply
11d

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Manager, Program Management, Audits and Insights

Amazon Ireland Support Services Limited - A94 -
Cork, County Cork

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Excel
Computer Science
Process improvement
SQL
Project management
Bachelor's degree
Recruiting
Pivot tables
Data visualisation
Leadership

Full job description

DESCRIPTION

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.

Key job responsibilities

Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions
Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
Collaborate with the Tools team to implement process improvements
Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Drive process standardization across the operations network for AIT.
Develop mechanisms to surface known best practices across the AIT
Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.

Internal job description

BASIC QUALIFICATIONS

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience defining and executing program requirements
Experience in complex problem solving, and working in a tight schedule environment
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience working with recruiting and people-related tools, CRM systems, and complex spreadsheets

PREFERRED QUALIFICATIONS

Experience in driving end to end delivery, and communicating results to senior leadership
Experience in defining and implementing process improvement initiatives using data and metrics
Experience using data visualization tools
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer success manager jobs in cork, c

Manager, Program Management, Audits and Insights

Material Handler Coordinator / Inventory Management Specialist

Engineering Project Manager

Graduate Management Trainee - Cork

Cloud Marketplace Operations Executive

General Operator

Senior Product Manager, Interoperability

Sales Development Representative

Baxterstorey Ireland - Chef Manager

BIM Lead - Munster

Parts Manager

Project Manager

Retail Store Manager

Retail Artist

PWS Sales Manager - Data Centre Solutions

Beauty Expert

Store Manager

Senior Process Engineer

Bar & Restaurant Manager

Construction Manager

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