Find It Jobs in Dublin 2, D

Desktop Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Service Desk Analyst - Dublin 1
Ergo —Dublin, County Dublin
- Monday to Friday
- Software troubleshooting
- Microsoft Office
- No degree
Network Engineer, Deployment & Support
Meta —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- No degree
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Sr IT Infrastructure Engineer EMEA
Qorvo —DUBLIN 8, County Dublin
- On call
- Computer Science
- English
- Windows
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €33,000 a year
- Weekend availability
- Inventory control
- Windows
- No degree
Quick apply
Senior IT Business Analyst - Lead to Cash
Aptiv plc —Dublin, County Dublin
- Computer Science
- Master's degree
- Analysis skills
Service Desk Manager
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Analysis skills
11d
CCNP Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€75,000 a month
- Full-time
- Communication skills
Quick apply
IT Infrastructure Project Manager
Elwood Roberts —Dublin, County Dublin
- €500–€675 a day
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
IT Senior Project Manager
Citco —Dublin, County Dublin
- Full-time
- Computer Science
- Analysis skills
- Project management
IT Support
Batoba Limited —DUBLIN 2, County Dublin
- €25,000.00–€53,728.87 a year
- Part-time
- Hybrid work
Quick apply
15h
Sales Manager IT (5years+)
DEX —Dublin, County Dublin
- €55,000–€60,000 a year
- Full-time
- Sales
- Presentation skills
- Bachelor's degree
Quick apply
8d
Senior IT Business Analyst – Record to Report
Aptiv plc —Dublin, County Dublin
- Oracle
- Computer Science
- Master's degree
- Gym membership
IT Internal Auditor
Primark —DUBLIN 1, County Dublin
- Analysis skills
- Presentation skills
- Communication skills
Cloud Network Engineer
Paymentology —Dublin, County Dublin
- Full-time
- Remote
- Azure
- AWS
- Scripting
IT Project Manager
Chadwicks Group —Dublin, County Dublin
- Project management
- No degree
- Agile
Senior Network Engineer
Salesforce —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- No degree
Technical Support Representative (Maternity Cover)
AVI-SPL —Dublin, County Dublin
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
11d

I want to receive the latest job alerts for it in dublin 2, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near dublin 2, d

Service Desk Analyst jobs in Dublin, County Dublin

Engineer jobs in Swords, County Dublin

Senior IT Analyst jobs in Dublin, County Dublin

Internal Auditor jobs in DUBLIN 1, County Dublin

Cloud Engineer jobs in Dublin, County Dublin

Service Desk Manager jobs in Dublin, County Dublin

IT Project Manager jobs in Dublin, County Dublin

Network Engineer jobs in Dublin, County Dublin

Sales Manager jobs in Dublin, County Dublin

Desktop Support Technician jobs in Dublin, County Dublin

Technical Support Representative jobs in Dublin, County Dublin

Senior Network Engineer jobs in Dublin, County Dublin

Google Customer Service jobs in Dublin, County Dublin

Customer Service jobs in Athlone, County Westmeath

Customer Service jobs in Cork, County Cork

Service Desk Analyst jobs in Dublin West, County Dublin

Semiconductor Engineer jobs in Dublin, County Dublin

Sales Engineer jobs in Dublin, County Dublin

Engineer jobs in County Kerry

Civil Engineer jobs in County Cork

Desktop Support Engineer

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

it jobs in dublin 2, d

Desktop Support Engineer

Desktop & Site Support Engineer

Service Desk Analyst - Dublin 1

Network Engineer, Deployment & Support

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Sr IT Infrastructure Engineer EMEA

IT Airport Engineer - Dublin Airport

Senior IT Business Analyst - Lead to Cash

Service Desk Manager

CCNP Network Engineer

IT Infrastructure Project Manager

IT Senior Project Manager

IT Support

Sales Manager IT (5years+)

Senior IT Business Analyst – Record to Report

IT Internal Auditor

Cloud Network Engineer

IT Project Manager

Senior Network Engineer

Technical Support Representative (Maternity Cover)

I want to receive the latest job alerts for it in dublin 2, d

Related Searches

Explore jobs in more locations

Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected