Find Engineer incident response Jobs in Dublin, D

IT Support Engineer (Tier 2)
Viatel —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
Site Reliability Engineer
DOCOsoft —Clonskeagh, County Dublin
- Full-time
- Hybrid work
- Azure
- Scripting
- Communication skills
- Annual leave
Quick apply
8d
Application Security Engineer
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Windows
- Software development
- AI
- Annual leave
- Work from home
Scrum Master - PL Planning
Elwood Roberts —Dublin, County Dublin
- €55,000–€65,000 a month
- Full-time
- Azure
- Computer Science
- Java
Quick apply
Service Delivery & Operations Manager
Paymentology —Dublin, County Dublin
- Full-time
- Remote
- Azure
- AWS
- Analysis skills
Senior Cybersecurity Engineer
Workday —Dublin, County Dublin
- €84,000–€126,000 a year
- Full-time
- Computer Science
- AWS
- Bachelor's degree
1d
Platform Engineer
Sitecore —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- AWS
Product Security Engineer
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- SDLC
Network Lead
PM Group —Dublin, County Dublin
- On call
- Computer Science
- Analysis skills
- Bachelor's degree
Field Operations Lead
Indra Sistemas S.A —Santry, County Dublin
- €34,134.19–€90,314.49 a year
- Weekend availability
- Hybrid work
- Maintenance
- Microsoft Office
- Analysis skills
- Employee assistance program
Quick apply
3d
IT Support Engineer (Tier 2)
Viatel Technology Group —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
Site Reliability Engineer - Foundation Team
Global-e —Dublin, County Dublin
- Full-time
- DevOps
- AWS
- Budgeting
Quick apply
DevOps Engineer (Azure)
DOCOsoft —Clonskeagh, County Dublin
- Full-time
- Hybrid work
- Azure
- DevOps
- Python
- Annual leave
Quick apply
8d
Senior Security Engineer
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
Production Engineer (Kubernetes)
Crusoe —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Linux
Quick apply
Senior Database Reliability Engineer
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Oracle
- SQL
- AWS
Quick apply
Staff Software Engineer, Site Reliability Engineering Storage
Google —Dublin, County Dublin
- €150,000–€154,000 a year
- Full-time
- Computer Science
- System design
- Bachelor's degree
11d
Platform Engineer (Azure SaaS)
DOCOsoft —Clonskeagh, County Dublin
- Full-time
- Hybrid work
- Azure
- Python
- Annual leave
Quick apply
8d
Full Stack Engineer
Flutter Entertainment —Dublin, County Dublin
- Master's degree
- AWS
- AI
Software Integration Engineer
PM Group —Dublin, County Dublin
- Computer Science
- Engineering
- SQL

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IT Support Engineer (Tier 2)

Viatel -
Dublin, County Dublin

Apply Now

Job details

Benefits

Bike to work scheme

Qualifications

Microsoft Windows Server
Azure
Windows
Sonicwall
Technical support
Analysis skills
SharePoint
VMWare
Communication skills
vSphere
Intune

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.

The Role

This role is within the Service Desk Team in the Service Centre Department of the Viatel Digital Services business unit. The role requires a minimum of 2-3 years of experience in the use of Microsoft Azure, Microsoft 365, Virtualisation solutions, Data Protection and Security technologies and desire to further develop skills in emerging technologies including Data Management, AI & Cyber Security.

Key Responsibilities

Manage tickets (incidents and service requests) assigned and ensuring high quality service with prompt response and engagement with the customer.
Resolve incidents following the incident management process within agreed SLA timeframes.
Fulfil service requests following the service request management process within the agreed SLA timeframes.
Provide technical support covering a broad range of ICT services and technologies including user endpoint device support, on premises & Cloud infrastructure, Microsoft 365 Email, Data backup solutions, security solutions (e.g., MS Defender, Sophos) and networks.
Assist in resolving incidents with engagement with internal IT teams and 3rd party providers.
Promote, develop, and maintain a positive experience to the customers.
Ad-hoc Remote and Internal Project work.
Additional projects as required such as preparing system and user documentation and testing.
Participate as a key technical resource in the resolution of major incidents.
Comply, maintain, and promote information security in Viatel.
Build strong and valued customer relationships with assigned customers.
Understand customer priorities and ensuring services delivered are aligned accordingly.
Ensure services deliver high levels of customer satisfaction and quality.
Identify service improvement opportunities and proactively recommend enhancements.
Develop and instil a positive, collaborative and customer-focused culture.
Coach and support other Service Desk Engineers.
Assist in evaluating new technologies, services and processes.
Maintain and extend technical certification

Technical Requirements & Experience

Minimum of 2-3 years experience in a similar role.
Relevant experience and/or certification in:
- Desktop Services
  - Windows OS, Microsoft 365 Desktop Services
  - Anti-Virus Services (MS Defender, Sophos)
- Cloud Services
  - Microsoft Azure
  - Microsoft 365 Intune, Entra ID, Defender, SharePoint, Teams
- Virtualisation
  - Azure Virtual Desktop, VMware, vSphere
- Compute, Storage & Networking Infrastructure
  - HPE / Dell
  - Firewalls, Access Points, Switches (FortiGate, SonicWALL, Sophos)
  - Windows Server
- Data Protection
  - Azure Backup/DPM, Azure Site Recovery
  - Commvault, Veeam
ITIL Certified or relevant experience.
Microsoft certifications in M365, Azure, Security Administration and Modern Workplace.
Knowledge of cybersecurity frameworks and compliance standards.

General Requirements:

Ideally previous experience in a service desk in an ICT Managed Services (MSP) environment.
Focused on delivering exceptional technical support service.
Demonstrable experience in delivering technical support services meeting SLA/KPI objectives.
Ability to manage multiple customers and priorities simultaneously.
Experienced in managing and improving technical services.
Good knowledge of Microsoft Cloud, technical support services and tools, cybersecurity tools & security best practices.
Strong communication and client-facing skills with a customer-first mindset.
Excellent troubleshooting and analytical skills.
Highly organised with strong attention to detail.
Proactive and improvement oriented.
Professional, approachable and supportive mentor.
Strong communication, interpersonal skills and ability to lead by example.
High level of flexibility, enthusiastic, willingness to learn and develop.
Willingness to travel, if required.

What we offer:

Health Insurance Contribution
Pension (company matched up to 5%)
Cycle to Work
Discounted Broadband
Income Protection
Maternity/Paternity Benefit
Flexi Days during summer months

Apply Now

Refine Your Search

engineer incident response jobs in dublin, d

IT Support Engineer (Tier 2)

Site Reliability Engineer

Application Security Engineer

Scrum Master - PL Planning

Service Delivery & Operations Manager

Senior Cybersecurity Engineer

Platform Engineer

Product Security Engineer

Network Lead

Field Operations Lead

IT Support Engineer (Tier 2)

Site Reliability Engineer - Foundation Team

DevOps Engineer (Azure)

Senior Security Engineer

Production Engineer (Kubernetes)

Senior Database Reliability Engineer

Staff Software Engineer, Site Reliability Engineering Storage

Platform Engineer (Azure SaaS)

Full Stack Engineer

Software Integration Engineer

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