Find Technical ai Jobs in County Cork

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Cork, County Cork
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Lead AI Engineer, Finance Digital Transformation
Apple —Cork, County Cork
- Azure
- Computer Science
- System design
AppleCare Business Development
Apple —Cork, County Cork
- Microsoft Excel
- Sales
- Analysis skills
Swift Software Engineer
Apple —Cork, County Cork
- Computer Science
- Master's degree
- Bachelor's degree
5d
Lab IT Desktop Support Engineer
Catalyx —Cork, County Cork
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Lead Design Program Manager
Logitech —Cork, County Cork
- Full-time
- No degree
- AI
- Work from home
Senior Program Manager
Everseen —Cork, County Cork
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Leadership
Staff Digital Verification Engineer
onsemi —Cork, County Cork
- Full-time
- Research
- Master's degree
- Analysis skills
Senior Software Engineer
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- C++
- Bachelor's degree
Senior Manager, Data Science & AI
SolarWinds —Cork, County Cork
- Doctoral degree
- Master's degree
- SQL
Quick apply
Staff Engineer
MongoDB —Cork, County Cork
- On call
- Hybrid work
- Azure
- Java
- AWS
10d
Client Executive
NetApp —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
- Annual leave
- Employee assistance program
Principal / Director Software Engineer – AI Accelerators (Datacenter)
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Senior Swift Engineer
Apple —Cork, County Cork
- Computer Science
- Master's degree
- Bachelor's degree
10d
Senior Engineer, Software Tools
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- Master's degree
- C++
Software Principal Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Sr. SAP Enterprise Architect - Incentives
McKesson —Cork, County Cork
- €72,000–€120,000 a year
- Azure
- Computer Science
- Engineering
- Wellness program
- Employee stock purchase plan
Associate Transport Planner
Tetra Tech —Ballincollig, County Cork
- Writing skills
- Master's degree
- Business development
Associate Inside Sales Rep - Graduate Program
NetApp —Cork, County Cork
- Part-time
- Hybrid work
- Spanish
- Microsoft Excel
- Azure
- Annual leave
- Employee assistance program
9d
Senior Analyst, EMEA Field Operations
Cloudera —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
6d

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Telephony
Computer Science
Engineering
Bachelor's degree
Analytics
Information Technology

Full job description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

Refine Your Search

technical ai jobs in county cork

Solutions Architect – Contact Center (Cloud & AI)

Lead AI Engineer, Finance Digital Transformation

AppleCare Business Development

Swift Software Engineer

Lab IT Desktop Support Engineer

Lead Design Program Manager

Senior Program Manager

Staff Digital Verification Engineer

Senior Software Engineer

Senior Manager, Data Science & AI

Staff Engineer

Client Executive

Principal / Director Software Engineer – AI Accelerators (Datacenter)

Senior Swift Engineer

Senior Engineer, Software Tools

Software Principal Engineer

Sr. SAP Enterprise Architect - Incentives

Associate Transport Planner

Associate Inside Sales Rep - Graduate Program

Senior Analyst, EMEA Field Operations

I want to receive the latest job alerts for technical ai in county cork

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