Find Operations & outsourcing Jobs in Dublin, D

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operational SME - French
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Operational SME
Teleperformance —Dublin, County Dublin
- Full-time
- English
- Communication skills
SME – Dutch
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Strategic Transformation Leader – Finance & Accounting Outsourcing - FAAS
Grant Thornton —Dublin, County Dublin
- Full-time
- Project management
- Leadership
- Accounting
Field Service Engineer
Landmark Technologies Ltd —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
SME French SSA
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Compliance Manager
Tripadvisor —Dublin, County Dublin
- Management
- System design
- Finance
- Employee assistance program
Quick apply
Operational SME - Hebrew
Teleperformance —Dublin 07, County Dublin
- €34,100 a year
- Full-time
- English
- Communication skills
Operational SME - Dutch
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Compliance & Risk Officer, Baillie Gifford Europe - 18 month fixed term contract
Baillie Gifford —Dublin, County Dublin
GRC & Client Assurance Manager
beqom —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Leadership
- Banking
Quick apply
12d
SME German
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
RSM Ireland 2026 Graduate Opportunities
RSM —Dublin, County Dublin
- Accounting
Quick apply
Transversal Global Process Owner - Exchange Traded Fund
BNP Paribas —Dublin, County Dublin
- Full-time
- Business
- Leadership
- Annual leave
Senior Associate, Risk, Data Governance
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Business
- Communication skills
- Annual leave
- Gym membership
Quick apply
Senior Regulatory Compliance Specialist
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Finance
- Bachelor's degree
Quick apply
Senior Manager Business Development Lead - Managed Services
PwC —Dublin, County Dublin
- Full-time
- Business development
- Mentoring
- Business
Corporate Legal Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Contracts
- AI
- Negotiation
- Annual leave
Sr Director, Real-World Data Sales
IQVIA —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

operations & outsourcing jobs in dublin, d

Project & Change Delivery Manager

Operational SME - French

Operational SME

SME – Dutch

Strategic Transformation Leader – Finance & Accounting Outsourcing - FAAS

Field Service Engineer

SME French SSA

Compliance Manager

Operational SME - Hebrew

Operational SME - Dutch

Compliance & Risk Officer, Baillie Gifford Europe - 18 month fixed term contract

GRC & Client Assurance Manager

SME German

RSM Ireland 2026 Graduate Opportunities

Transversal Global Process Owner - Exchange Traded Fund

Senior Associate, Risk, Data Governance

Senior Regulatory Compliance Specialist

Senior Manager Business Development Lead - Managed Services

Corporate Legal Vice President

Sr Director, Real-World Data Sales

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