Find Customer support Jobs in Limerick, Lk

Customer Service Specialist
The Peninsular and Oriental Steam Navigation Company —Limerick, County Limerick
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
2d
General Manager
Omniplex Cinema Group —Limerick, County Limerick
- Full-time
- Hospitality
- Management
- IT
- Wellness program
- Employee assistance program
Quick apply
4d
Duty Manager - Limerick
Smyths Toys —Limerick, County Limerick
- From €37,000 a year
- Weekend availability
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance program
Quick apply
12d
Sports Advisor
Intersport Elverys —Limerick, County Limerick
- Part-time
- Customer service
- Communication skills
- Store discount
- Employee assistance program
Quick apply
3d
Inside Sales Representative
Hybrid Technology Partners —Limerick, County Limerick
- Full-time
- Marketing
- Customer service
- Bachelor's degree
Sales Representative
T J O'Mahony —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
4d
Sales Assistant - Parkway, Limerick
JYSK —Limerick, County Limerick
- Weekend availability
- Employee assistance program
Quick apply
5d
Territory Manager in Training -Life Science
Ecolab Inc. —Limerick, County Limerick
- Full-time
- Customer service
- English
- Microsoft Office
- Life insurance
Specialist – Front Office Solutions.
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Accounting
Receptionist - Part Time Fully Flex
Dalata —Limerick, County Limerick
- Part-time
- Customer service
- Hotel
- No degree
- Employee assistance program
Quick apply
3d
Customer Service Assistant - Adare
BoyleSports —Adare, County Limerick
- Customer service
- Communication skills
Quick apply
Product Manager
Analog Devices —Limerick, County Limerick
- Full-time
- Master's degree
- Bachelor's degree
- Electrical Engineering
Dior, Beauty Consultant, Part Time, Permanent
Brown Thomas Arnotts —Limerick, County Limerick
- Part-time
- Sales
- No degree
2d
Spa Therapist
No.1 Pery Square —Limerick, County Limerick
- Part-time
- English
- Communication skills
Service Advisor
Dennehy Motors —Limerick, County Limerick
- Full-time
- Communication skills
Quick apply
Key Account Manager
ZAGG Inc —Shannon, County Clare
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Store Manager
Intersport Elverys —Limerick, County Limerick
- Full-time
- Microsoft Excel
- Sales
- Merchandising
- Store discount
- Employee assistance program
Quick apply
3d
Agricultural Sales Manager -Limerick
Tangerine Agriculture —Limerick, County Limerick
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Senior Director - Indirect Sourcing
Verizon —Limerick, County Limerick
- Finance
- Master's degree
- Analysis skills
Head of Sales Operations
Wurth Ireland —Limerick, County Limerick
- Full-time
- Sales
- Marketing
- Analysis skills
Quick apply

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Customer Service Specialist

The Peninsular and Oriental Steam Navigation Company -
Limerick, County Limerick

Quick apply

Job details

Full-time
2 days ago

Qualifications

Customer service
Supply chain
English
Microsoft Office
Communication skills

Full job description

We have an exciting opportunity for a Customer Service Specialist to join our team on a 12 month FTC. As Customer Service Specialist, you will work as part of the DP World Control Tower team, based in Limerick. You will liaise with management, internal support teams and warehouse operations within DP World – along with key account customer staff and our 3rd party carriers in managing day to day customer support activities. You will be handling complex queries and focussing on driving high levels of customer satisfaction. In this role you will provide customer support ensuring all process, system, carrier and other issues impacting customer shipments and delivery performance are resolved per agreed SLA’s.

How you will contribute

Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s.
Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant DP World & customer teams and tracked through to resolution.
Compiling, reviewing and actioning reporting suites for our key account customer and DP World business per KPI requirements.
Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions.
Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.
Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
Providing daily/weekly/monthly reporting suite from the DP World TMS system per required customer & carrier customised reporting requirements.
Participating in DP World Control Tower / customer projects.

What you will bring

Fluency in oral & written English is essential.
Previous experience of at least two years in customer service, with a preference for candidates who have worked in a logistics or supply chain environment.
Strong communication skills, with the ability to effectively convey information and resolve issues with customers and internal teams.
Excellent problem-solving abilities, with a proactive and solution-oriented approach to customer inquiries and challenges.
Detail-oriented and organised, with the ability to multitask and prioritise tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems.
Ability to work as part of a team and assist other team members during peak volume and holiday periods.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

#LI-JH1

Quick apply

Refine Your Search

customer support jobs in limerick, lk

Customer Service Specialist

General Manager

Duty Manager - Limerick

Sports Advisor

Inside Sales Representative

Sales Representative

Sales Assistant - Parkway, Limerick

Territory Manager in Training -Life Science

Specialist – Front Office Solutions.

Receptionist - Part Time Fully Flex

Customer Service Assistant - Adare

Product Manager

Dior, Beauty Consultant, Part Time, Permanent

Spa Therapist

Service Advisor

Key Account Manager

Store Manager

Agricultural Sales Manager -Limerick

Senior Director - Indirect Sourcing

Head of Sales Operations

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