Find Mobile expert Jobs in Ireland

Desktop & Site Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Store Manager
The Perfume Shop —Cork, County Cork
- €39,192 a year
- Full-time
- Management
- Sales
- Customer service
Senior Manager - Customs & Trade
BDO Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Annual leave
Quick apply
Embedded Senior Software Engineer – Storage - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Chopstix Team Member
Applegreen Stores —Port Laoise, County Laois
- Full-time
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
13d
Brand Activation Manager
Miele —Dublin, County Dublin
- Up to €55,000 a year
- Full-time
- Marketing
9d
Van Driver/ Technician
Verve Marketing —Dublin, County Dublin
- Full-time
- Heavy lifting
- In-person
Application Support
Fiserv —Dublin, County Dublin
- Full-time
- Java
- SQL
- No degree
Security Architect - Cyber Security
Vodafone —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
Burger King Supervisor
Applegreen Stores —Birdhill, County Tipperary
- Part-time
- Leadership
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
13d
Senior Cloud Architect
Luminate Medical —Galway, County Galway
- Full-time
- Azure
- DevOps
- AWS
Quick apply
13d
Business Solutions Architect
Endpoint Clinical —County Cavan
- Full-time
- Remote
- SQL
- Bachelor's degree
- No degree
Supply Chain Planner/ BA
Fonua Ltd —DUBLIN 18, County Dublin
- Microsoft Excel
- Engineering
- ERP systems
- Free parking
Quick apply
Senior Producer
Virtuos Games —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- Project management
- Sick pay
Engineering Manager
Terex Corporation —Carrickmacross, County Monaghan
- Full-time
- CAD
- Engineering
- Analysis skills
- Annual leave
Site Standards Operative Cleaner
Applegreen Stores —Birdhill, County Tipperary
- Part-time
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
13d
Senior Solution Sales - Networking
Vodafone —Dublin, County Dublin
- Full-time
- Annual leave
Deli Team Member
Applegreen Stores —County Wicklow
- Part-time
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
11d
Senior Audio Programmer
Virtuos Games —Dublin, County Dublin
- Full-time
- C++
- Agile
- Communication skills
Software Engineering Technical Leader
Cisco Systems —Galway, County Galway
- Full-time
- Computer Science
- DevOps
- Java

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Desktop & Site Support Engineer

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview:

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

mobile expert jobs in ireland

Desktop & Site Support Engineer

Store Manager

Senior Manager - Customs & Trade

Embedded Senior Software Engineer – Storage - Cork, Ireland

Chopstix Team Member

Brand Activation Manager

Van Driver/ Technician

Application Support

Security Architect - Cyber Security

Burger King Supervisor

Senior Cloud Architect

Business Solutions Architect

Supply Chain Planner/ BA

Senior Producer

Engineering Manager

Site Standards Operative Cleaner

Senior Solution Sales - Networking

Deli Team Member

Senior Audio Programmer

Software Engineering Technical Leader

I want to receive the latest job alerts for mobile expert in ireland

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