Find Customer service representative Jobs in Dublin 8, D

Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Customer Service & Sales Team Leader - 12 Month Contract
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- No degree
- AI
6d
German Customer Service and Sales Officer in Malta
Next Job Abroad —Dublin, County Dublin
- €23,000–€28,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Life insurance
Quick apply
Customer Service Assistant
Compass Group Ireland —Swords, County Dublin
- €14.15 an hour
- Part-time
- Microsoft Excel
- No degree
4d
Customer Care Associate
United Drug —Citywest, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Phone etiquette
- Communication skills
Quick apply
6d
Dutch Billing Customer Service Representative
UPS —DUBLIN 24, County Dublin
- Full-time
4d
German Billing Customer Service Representative
UPS —DUBLIN 24, County Dublin
- Full-time
4d
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
Foreign Exchange - Sr Currency Administration Client Service Specialist
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
6d
Senior French Speaking Customer Operations Agent
FNZ —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Customer Service
Label World Ltd. —Swords, County Dublin
- €31,000–€32,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
6h
Client Services Specialist Front Office & Risk M/F
Amundi —Dublin, County Dublin
- Computer Science
- English
- SQL
1h

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Customer Support Administrator (Italian Speaker)

AXA -
DUBLIN 1, County Dublin

Apply Now

Job details

6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Italian
Communication skills

Full job description

Job Description:

ABOUT AXA MPS FINANCIAL

AXA MPS Financial is a life insurance company under Irish law, regulated by the Central Bank of Ireland and operating in the Italian market under the Freedom to Provide Services regime, through a widespread network of banks.

It was established in 1999 in Dublin as a company specialized in Unit and Index Linked insurance products, and since 2007 it has been part of the AXA MPS Joint Venture (which owns 100% of the company through AXA MPS Assicurazioni Vita S.p.A), combining the historical expertise and traditional local presence of the Montepaschi Group with AXA's international leadership in financial protection.

Since January 1, 2014, the company has been part of the AXA ITALIA insurance group (registered in the Register of Insurance Groups with no. 041).

https://www.axa-mpsfinancial.ie/

POSITION MISSION & MAIN ACTIVITIES

MAIN PURPOSE OF JOB

Manage verbal and written responses to queries, requests of information, transactions and possible escalations received by customers, distributor network (BMPS – Banca Monte dei Paschi di Siena) and third parties by email, telephone, chat and webform.

Manage Data entry on AML system for specific offline transactions received by customers, distributor network and third parties.

Manage back-office activities related to online and offline transactions.

Promote proactively innovation in tools and processes to improve the overall QoS and operational efficiency.

KEY PERFORMANCE MEASURES:

Manage all the queries (verbal and written) coming daily ensuring a high level of service.
Manage requests directly or with support of senior colleagues and manager and the respective departments, concerning the requests.
Support their organisational unit with Back Office activities (Cases Management, Report compilation and Outbound contacts), both by email and telephone.
Manage clients’ offline transaction requests (death claim, maturity, surrender, variation…) ensuring that they are properly forwarded to the relevant department.
Manage data entry on AML system for specific offline transactions received by email or post, revert to AML team for investigations.
Manage the relationship with internal departments leading to resolution of requests.
Respond to queries and requests from Italian Authorities (Agenzia delle entrate, Guardia di finanza).
Contribute to ensure that all the KPIs are met, and an excellent service is provided.
Provide feedback to trigger actions to optimise the QoS and the operating machine, contribute to the company overall goals.
Support the Operations team when needed.

KEY CUSTOMERS

Internal:

Components of the Customer Support, in particular the members of the team and the Manager.
Customer Operation Team usually involved in escalation and complex queries.
Other Organisational units in the company especially those involved in handling requests (Customer Operations, Compliance/AML, Distribution, Product, Actuarial, Digital teams).

External:

Distributor Network (BMPS – Banca Monte dei Paschi di Siena)
Third part banks
Final Customers
Authorities, Institutions, Associations
Third parties (i.e lawyers)
FNZ CO
AXA Italy (Smart Centre)

PROFILE, SKILLS & COMPETENCIES

Qualifications:

High School Diploma /Degree
Knowledge: 1-2 years of experience in Customer Service

Knowledge:

PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment
Good knowledge of MS Office (Excel, Word, PPT)
CRM

Skills:

Excellent, clear, strong written and verbal communication skills
Customer oriented
Problem solving and Stress management
Ability to effectively prioritize and manage day-to-day tasks in an efficient manner
Reliable, self-motivated, well organized
Ability to multitask in a fast-paced environment
Excellent organizational and interpersonal skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work within a team environment as well as independently
Fluent in English and Italian (spoken and written)
PC Skills and Communication tools (Softphone, Outlook, CRM, Windows, Teams)

Apply Now

Refine Your Search

customer service representative jobs in dublin 8, d

Customer Support Administrator (Italian Speaker)

Customer Service & Sales Team Leader - 12 Month Contract

German Customer Service and Sales Officer in Malta

Customer Service Assistant

Customer Care Associate

Dutch Billing Customer Service Representative

German Billing Customer Service Representative

Specialist, (Supervisory), Fund/Client Accounting Representative II

Foreign Exchange - Sr Currency Administration Client Service Specialist

Senior French Speaking Customer Operations Agent

Customer Service

Client Services Specialist Front Office & Risk M/F

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