Find Director of quality assurance Jobs in Dublin, D

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Associate Director, Controls, Third Party Management
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Finance
- Business
- Accounting
Quick apply
3d
Data Privacy Senior Executive
BDO —Dublin, County Dublin
- Full-time
- Analysis skills
- Organisational skills
- AI
6d
Head of Bed Management
Beaumont Hospital —Dublin, County Dublin
- €83,911–€101,207 a year
- Full-time
- Management
- Nursing
2h
CRM Executive - Brown Thomas, Dublin
Chanel —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Assistant Director of Nursing (ADON)
St Michaels House —Ballymun, County Dublin
- €72,843–€89,894 a year
- Full-time
- English
- Nursing
3d
Senior Project Manager - Dublin
Crown Global —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Data & AI Consultant – Associate Director - ROI / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Azure
- SQL
- Business development
13d
Project Director - Life Sciences
Jacobs —Dublin, County Dublin
- Hybrid work
- Management
- Engineering
- Project management
CNM3 ; Emergency Department
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
- Presentation skills
- Acute care experience
- Annual leave
Quick apply
Technical Director, Capture Management Lead - Water
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- No degree
- Leadership
Director, Platforms Operating Model (POM) Technical Product Management
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Product management
- Agile
Contracts Manager
Cunningham Contracts —DUBLIN 22, County Dublin
- Full-time
- Contracts
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
13d
Senior Software Development Manager & Architect
Bord Bia —Dublin, County Dublin
- €91,838–€109,218 a year
- Full-time
- Hybrid work
- System design
- No degree
- Software development
Quick apply
3d
Irish Rail Account Lead
Arcadis —Dublin, County Dublin
- Bachelor's degree
- Business
- Communication skills
Head of IT Corporate Applications
Eirgrid —Dublin, County Dublin
- Leadership
Quick apply
Director, Employee Benefits Consulting
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
Data & AI Transformation Senior Manager / Director - Data & AI Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
- SQL
Relationship Manager (12-month Fixed-Term Contract)
HSBC Global Services Limited —Dublin, County Dublin
- €70,000–€88,000 a year
- Full-time
- Bachelor's degree
3d
Associate (Tunnel)
COWI —Dublin, County Dublin
- Full-time
- Hybrid work
- Business development

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

director of quality assurance jobs in dublin, d

Project & Change Delivery Manager

Senior Associate Director, Controls, Third Party Management

Data Privacy Senior Executive

Head of Bed Management

CRM Executive - Brown Thomas, Dublin

Assistant Director of Nursing (ADON)

Senior Project Manager - Dublin

Data & AI Consultant – Associate Director - ROI / Belfast

Project Director - Life Sciences

CNM3 ; Emergency Department

Technical Director, Capture Management Lead - Water

Director, Platforms Operating Model (POM) Technical Product Management

Contracts Manager

Senior Software Development Manager & Architect

Irish Rail Account Lead

Head of IT Corporate Applications

Director, Employee Benefits Consulting

Data & AI Transformation Senior Manager / Director - Data & AI Consulting - Advisory

Relationship Manager (12-month Fixed-Term Contract)

Associate (Tunnel)

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