Find Senior solutions Jobs in Galway, G

EMEA Customer Success Specialist - French Speaking
MathWorks —Galway, County Galway
- Doctoral degree
- Sales
- Social media management
Supply Chain Master Data Analyst
Dexcom —Athenry, County Galway
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
Senior Process Hydraulic Design Engineer
Glanua —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
10d
Trainee Equipment Maintenance Technician
Celestica —Galway, County Galway
- €36,000–€42,000 a year
- No degree
- Communication skills
Senior Observability Engineer
Rent the Runway —Galway, County Galway
- On call
- DevOps
- Annual leave
14d
Senior Product Manager, Interoperability
Datavant Ireland —Galway, County Galway
- Remote
- Project management
- Product management
Quick apply
13d
Senior Software Engineer (Configuration as Code)
Cisco Systems —Galway, County Galway
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Software development
- Annual leave
Senior Software Engineer
Rent the Runway —Galway, County Galway
- Computer Science
- Java
- JavaScript
- Annual leave
Senior Manufacturing Engineer
Freudenberg Medical Ireland Ltd —Spiddal, County Galway
- Engineering
- Project management
- Continuous improvement
Customer Advocate (French Speaking)
ASSA ABLOY —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
Thermal Engineer
MBRYONICS —Galway, County Galway
- Full-time
- Doctoral degree
- Engineering
- Master's degree
Senior Account Manager
The Knot Worldwide —Galway, County Galway
- €40,000–€51,000 a year
- Google Suite
- Salesforce
- Analysis skills
Quick apply
3d
Project Manager REF: 2617d
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Senior Engineering Manager, Data & ML Platform
Datavant Ireland —Galway, County Galway
- Remote
- Master's degree
- AI
- Communication skills
Quick apply
Head of AI & Digital Transformation
MKO —NUIG, County Galway
- Computer Science
- Master's degree
- JavaScript
Quick apply
Senior Civil Engineer - REF: 2602a
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- English
- Microsoft Office
- Bachelor's degree
- Employee assistance program
Quick apply
Senior Manufacturing Supervisor - Front End Day Shift
Dexcom —Athenry, County Galway
- Full-time
- Management
- Presentation skills
- Bachelor's degree
Senior Software Engineer - Apps
Cisco Systems —Galway, County Galway
- Full-time
- Hybrid work
- DevOps
- System design
- Windows
Manager, Finance - PACS Mature Markets
ASSA ABLOY —Galway, County Galway
- Oracle
- English
- Finance
- Annual leave
13d
Senior Software UI Engineer, Intelligence Services (IRL)
Centripetal Networks —Galway, County Galway
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply

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EMEA Customer Success Specialist - French Speaking

MathWorks -
Galway, County Galway

Apply Now

Job details

Qualifications

French
MATLAB
Doctoral degree
Sales
Social media management
English
Master's degree
Project management
Bachelor's degree
Organisational skills
Negotiation

Full job description

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

2026 is an exciting time to join MathWorks as we continue to grow our Shared Sales & Services centre in Galway, Ireland.

MathWorks has established an EMEA Customer Success team dedicated to helping our academic customers experience the full value of MATLAB and Simulink.

We are seeking an enthusiastic, creative individual to join our team and help our customers in France and French-speaking markets efficiently implement campus-wide access to our products.

As a Customer Success Specialist, you will partner with a portfolio of the world’s leading academic universities, working as part of an account team to drive engagement, build awareness, and demonstrate ROI for our software solutions. Your proactive approach will ensure customers experience outstanding service and value, directly supporting the renewal of their campus-wide license each year.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Drive Customer Awareness and Engagement by developing and executing collaborative implementation plans, integrating awareness-building activities with deeper technical engagement initiatives led by the wider Account Team (including Sales/Account Manager, Customer Success Engineers, and Field Marketing).
Maximise Customer ROI by maintaining proactive, regular contact throughout the annual lifecycle, conducting regular Business Reviews, and ensuring Campus-Wide access supports the University’s strategic goals.
Build trusted, consultative relationships with University stakeholders, acting as a central point of contact for current and prospective MATLAB user communities and identifying and nurturing customer advocates.
Analyse and improve the customer experience by discovering potential gaps that may impact retention, collaborating cross-functionally to address these issues, and contributing to the evolution of ROI reporting tools that support the renewal process.
Integrate customer feedback through regular interactions, satisfaction surveys, and input from customer-facing colleagues, collaborating with the Customer Success team to continuously improve materials, tools, and processes.
Support and manage Onboarding and training activities as part of the customer journey, ensuring a seamless transition to the Campus-Wide Licence from the commitment stage through to annual renewal. Motivate and empower customers to take ownership of their deployment for ongoing success.
Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience, escalating to Sales or Installation Support as required, and managing additional issues until resolved.
Collaborate with the Educational Sales team to support pre-sale processes when needed and work closely with the wider account team to deliver a cohesive customer experience.

Native-level French and English speaker; proficiency (C1+) in a second European language is highly advantageous.
Customer-focused with excellent communication (written and verbal) and presentation skills.
Strong critical thinking, negotiation, and project management skills.
Detail-oriented, self-starter with strong organisational abilities.
Ability to deduce required activities based on proactive analysis of customer metrics.
Demonstrated ownership of customer issues and relationship-building skills.
Proven ability to influence and direct customer activities.
Effective problem-solving, collaboration, and influencing skills.
4-5 years’ experience in a customer success or equivalent customer-facing role.
Experience in a technical or software environment.
Solid program and project management skills, including project analysis, risk management, course correction, and process improvement.
Demonstrated ability to work in highly collaborative, cross-functional environments.
Experience working with staff at multiple levels, including senior management; international experience is a plus.
Social media savvy, with awareness of social media strategy, usage, content, and channels deployed by third-level institutes.

A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Apply Now

Refine Your Search

senior solutions jobs in galway, g

EMEA Customer Success Specialist - French Speaking

Supply Chain Master Data Analyst

Senior Process Hydraulic Design Engineer

Trainee Equipment Maintenance Technician

Senior Observability Engineer

Senior Product Manager, Interoperability

Senior Software Engineer (Configuration as Code)

Senior Software Engineer

Senior Manufacturing Engineer

Customer Advocate (French Speaking)

Thermal Engineer

Senior Account Manager

Project Manager REF: 2617d

Senior Engineering Manager, Data & ML Platform

Head of AI & Digital Transformation

Senior Civil Engineer - REF: 2602a

Senior Manufacturing Supervisor - Front End Day Shift

Senior Software Engineer - Apps

Manager, Finance - PACS Mature Markets

Senior Software UI Engineer, Intelligence Services (IRL)

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