Find Centric services – senior Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- On call
- Azure
- Computer Science
- Master's degree
Incident Management Engineer (Korean/English bilingual), Incident Detection and Response
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
SVP of Product
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Leadership
Senior Property Underwriter
AIG Europe S.A. (Ireland branch) —DUBLIN 1, County Dublin
- Full-time
- Sales
- Analysis skills
- Communication skills
Quick apply
Senior Engineer, Applied AI
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Master's degree
Public Sector Major Account Manager
Palo Alto Networks —Dublin, County Dublin
- Sales
- Time management
Senior Technical Product Manager
Marsh —Dublin, County Dublin
- Full-time
- Agile
- Budgeting
- Communication skills
3d
Fund Accounting Manager
Citi —Dublin, County Dublin
- €65,600–€98,400 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
Senior Software Engineer (Typescript, C#, C++ or Java)
Bentley Systems —DUBLIN 2, County Dublin
- Azure
- Computer Science
- Java
Claims Transformation Manager - 12 Month Contract
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Business development
- No degree
- IT
CX Project Manager - Investor Relations
Citco —Dublin, County Dublin
- Full-time
- Organisational skills
- Agile
Product Manager, AI/ML Solutions
Optum —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Data analysis skills
Indirect Tax Senior Manager
Deloitte —Dublin, County Dublin
- €81,300 a year
- Full-time
- Research
- Business development
- Leadership
Senior Data Engineer
The Irish Times —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
- Gym membership
Quick apply
Strategic Transformation Leader – Finance & Accounting Outsourcing - FAAS
Grant Thornton —Dublin, County Dublin
- Full-time
- Project management
- Leadership
- Accounting
Global Scientific Lead - Clinical Outcome Assessment (COA) Strategy Consulting - Multiple locations - Hybrid/Home-based
IQVIA —Dublin, County Dublin
- Doctoral degree
- English
- Research
Product Director: Cloud Foundations - Executive Director
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
Lead Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Java
Executive Director - Head of Transfer Agency (Alternative Funds)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Continuous improvement
- AI
8d
FS Project Manager – Assistant Manager / Manager - Dublin / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Analysis skills
- Leadership
- Banking

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

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Job details

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Reports to: Head of IT Infrastructure / Head of Service Delivery

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

#LI-CW1

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Refine Your Search

centric services – senior jobs in dublin, d

Senior IT Lead and Delivery Manager

Incident Management Engineer (Korean/English bilingual), Incident Detection and Response

SVP of Product

Senior Property Underwriter

Senior Engineer, Applied AI

Public Sector Major Account Manager

Senior Technical Product Manager

Fund Accounting Manager

Senior Software Engineer (Typescript, C#, C++ or Java)

Claims Transformation Manager - 12 Month Contract

CX Project Manager - Investor Relations

Product Manager, AI/ML Solutions

Indirect Tax Senior Manager

Senior Data Engineer

Strategic Transformation Leader – Finance & Accounting Outsourcing - FAAS

Global Scientific Lead - Clinical Outcome Assessment (COA) Strategy Consulting - Multiple locations - Hybrid/Home-based

Product Director: Cloud Foundations - Executive Director

Lead Software Engineer

Executive Director - Head of Transfer Agency (Alternative Funds)

FS Project Manager – Assistant Manager / Manager - Dublin / Belfast

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Overview

Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Candidate Profile

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