Find Remote customer Jobs in Cork County Cork

IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
Solution Consultant - Procurement (Remote)
Keelvar —Cork, County Cork
- Remote
- Sales
- No degree
- Communication skills
6d
Product Support Engineer (Insider Threat Management)
Proofpoint —Cork, County Cork
- Full-time
- Computer Science
- Software troubleshooting
- Salesforce
13d
Clinical Territory Associate
Intuitive Surgical —Cork, County Cork
- Day shift
- Sales
- English
- Bachelor's degree
12d
Pricing and Deal Desk Manager (Cork) - Cloud & Data Storage
Qumulo —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
Quick apply
8d
Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland
Malwarebytes —Cork, County Cork
- €110,000–€120,000 a year
- Spanish
- Sales
- Salesforce
- Referral programme
Product Development Manager - Content Systems
Snap-on Diagnostics —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Flexitime
- Work from home
Quick apply
5d
SAP SD Consultant
Globe Technical Services Ltd —Mayfield, County Cork
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Project management
- Sick pay
Quick apply
Software Engineer 3, Query Execution
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
Sales Engineer (EMEA)
Keeper Security —Cork, County Cork
- Remote
- Azure
- Computer Science
- Sales
- Sick pay
13d
Field Application Specialist - Fluid Management Technologies
Sartorius —Cork, County Cork
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Senior Technical Program Manager Atlas Clusters
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- AWS
- Analysis skills
Zoom International Employment Counsel
Zoom —Cork, County Cork
- €82,200–€143,900 a year
- Full-time
Technical Support Engineer (French or German)
NETGEAR —Cork, County Cork
- €40,000–€46,000 a year
- Full-time
- Remote
- Engineering
- English
- Bachelor's degree
Quick apply
9h
OT Cybersecurity Engineer
NeoDyne —Cork, County Cork
- Overtime
- Customer service
- In-person
- Communication skills
Quick apply
7d
BIM Lead - Munster
EDC Engineering Design Consultants LTD. —Cork, County Cork
- Overtime
- Hybrid work
- AutoCAD
- Customer service
- Engineering
- Annual leave
- Work from home
Quick apply
Vertriebsmitarbeiter/in | Sales Manager - Mittelstand, DACH (Ireland Basierend)
HubSpot —Cork, County Cork
- €81,800–€108,200 a year
- Remote
Quick apply
Automation Engineer DeltaV
Cognizant —Cork, County Cork
- Full-time
- Hybrid work
- No degree
13d
Sr. Automation Engineer Cork
Cognizant —Cork, County Cork
- Full-time
- Hybrid work
- English
- Project management
- Manufacturing
Senior Data Engineer (Cork)
Qumulo —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Salesforce
Quick apply

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IT Support Engineer - Helpdesk

PFH Technology Group -
Little Island, County Cork

Quick apply

Job details

Full-time | Temporary

Qualifications

Japanese
IT

Full job description

IT Support Engineer Level 1

PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.

Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.

Location: Little Island, Cork
Contract Length: 12 Months

Key Responsibilities:

Provide premium quality phone, email and remote support for customer servers to

diagnose and resolve technical issues

Perform basic triage to ensure that the support calls are routed to the correct resolution

group

Reassign and schedule support calls with the extended field and onsite engineering teams
Communicate with customers on a regular basis via phone and email
Scheduling service, pre-sales, projects, training and leave for all engineers
Take an active part in team conference calls
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for

each customer

Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services

team members (& Project Team members when applicable)

Complete timesheets daily

Candidate Profile:

An ability to communicate verbally and via email with all customers in simple and

understanding manner

An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
Ability to perform service desk admin functions to a high standard
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast-paced environment
Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.

IND1

Quick apply

Refine Your Search

remote customer jobs in cork county cork

IT Support Engineer - Helpdesk

Solution Consultant - Procurement (Remote)

Product Support Engineer (Insider Threat Management)

Clinical Territory Associate

Pricing and Deal Desk Manager (Cork) - Cloud & Data Storage

Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland

Product Development Manager - Content Systems

SAP SD Consultant

Software Engineer 3, Query Execution

Sales Engineer (EMEA)

Field Application Specialist - Fluid Management Technologies

Senior Technical Program Manager Atlas Clusters

Zoom International Employment Counsel

Technical Support Engineer (French or German)

OT Cybersecurity Engineer

BIM Lead - Munster

Vertriebsmitarbeiter/in | Sales Manager - Mittelstand, DACH (Ireland Basierend)

Automation Engineer DeltaV

Sr. Automation Engineer Cork

Senior Data Engineer (Cork)

I want to receive the latest job alerts for remote customer in cork county cork

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