Find Manager m Jobs in Dublin, D

Operations Manager M/F
Crédit Agricole Assurances —Dublin, County Dublin
- Customer service
- English
- Analysis skills
7d
MAC Cosmetics, Supervisor, Full Time, Permanent
Brown Thomas Arnotts —Dublin, County Dublin
- Full-time
- Microsoft Office
- Supervising experience
- No degree
Trade Management Specialist (Equity) M/F
Amundi —Dublin, County Dublin
- English
- No degree
- Communication skills
5d
Housekeeping Supervisor (m/f/d)
RUBY GMBH —Dublin, County Dublin
- Full-time
- English
- No degree
IM Safety Emergency Planning & Response Manager
Iarnród Éireann Irish Rail —Dublin, County Dublin
- €83,465–€86,943 a year
- Hybrid work
- Engineering
- Master's degree
- Leadership
- Annual leave
- Employee discount
Quick apply
Case Management Worker - Own Door, Dublin
Depaul —Dublin, County Dublin
- €39,872.09 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee assistance program
Quick apply
Account Manager German Market M/F
Crédit Agricole Assurances —Dublin, County Dublin
- Sales
- English
- Banking
Cable Package Manager (m/f/d)
KODIAK GmbH —Dublin, County Dublin
- Project management
- Bachelor's degree
- Electrical Engineering
Health Care Assistant - Theatre
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
- Clinic
- No degree
Quick apply
Engineering Manager
Learnosity —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- AWS
- Annual leave
- Employee assistance program
Quick apply
Automation Engineer (m/f/d)
Orise —DUBLIN 11, County Dublin
- Engineering
- English
- Bachelor's degree
Automation Engineer (m/f/d)
ATS Automation Tooling Systems Inc. —DUBLIN 11, County Dublin
- Engineering
- English
- Bachelor's degree
Engineering Manager - Civil, Structures & Utilities
Dublin Port Company —Dublin, County Dublin
- Full-time
- Engineering
- Maintenance
- Leadership
Quick apply
Graduate CSA Engineer
Mercury Engineering —Dublin, County Dublin
- Bachelor's degree
- Organisational skills
- Communication skills
Mechanical Supervisor
Mercury Engineering —Blanchardstown, County Dublin
- Microsoft Excel
- No degree
- Computer skills
Sr. Solutions Consultant
Kofax —Dublin, County Dublin
- Azure
- Computer Science
- Sales
Quick apply
Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Electrical Project Manager
Fohntech Group —DUBLIN 15, County Dublin
- Full-time
- Project management
- No degree
- IT
7d
Electrical Engineer
Mercury Engineering —Dublin, County Dublin
- IT
- Communication skills
- Mechanical knowledge
Mechanical Construction Manager
Fohntech Group —DUBLIN 15, County Dublin
- Full-time
- Construction experience

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Operations Manager M/F

Crédit Agricole Assurances -
Dublin, County Dublin

Apply Now

Job details

7 days ago

Qualifications

French
Customer service
English
Analysis skills
Project management
Bachelor's degree
Organisational skills
AI
Communication skills

Full job description

Description du poste

The Operations Manager will oversee Claims, Complaints and Customer Services teams structured into dedicated operational streams, each led by a Team Lead. They will work closely with these leads to ensure consistency, quality, and performance across all areas of activity

Process Ownership – Claims, Complaints and Customer Service:

As the designated Process Owner, the Operations Manager will:

Define, document, and maintain end-to-end process standards for claims, complaint handling and customer services across all operational streams
Ensure processes are compliant with applicable regulatory and insurance frameworks, including PPI-specific requirements
Lead process governance forums and act as the single point of accountability for process-related decisions
Drive continuous improvement initiatives, identifying inefficiencies and implementing structured solutions
Collaborate with Transformation, Compliance, IT, Project, and other cross-functional stakeholders to ensure process alignment and readiness
Own the process change management cycle, from design through to implementation and post-implementation review

Claims and Complaints Management

Manage the full lifecycle of claims and complaints operations within the PPI insurance framework
Monitor and analyse operational KPIs, identify trends, and implement corrective action plans where necessary
Ensure complaint handling processes are aligned with regulatory requirements and group standards

Reporting and Analysis

Produce clear, concise, and insightful operational reports for senior management and relevant stakeholders
Develop and maintain operational dashboards to track operational activities such as claims volumes, complaint rates, resolution times, and team performance

Strategic Transformation

Drive the department's transition to a process-led operating model
Challenge existing ways of working and contribute to the redesign of operational structures

Operations Leadership:

Lead and manage a multi-cultural operations team structured around functional streams
Provide clear direction, coaching, and development to Claims, Complaints and Customer Services Team Leads
Foster a high-performance culture rooted in accountability, continuous improvement, and collaboration

Télétravail : hybride

Critères de candidature
Poste avec management
Oui
Niveau d'étude minimum
Bac + 3 / L3
Formation / Spécialisation
Bachelor Degree related to Banking/Insurance is an asset.

Significant and demonstrable experience in an Operations Manager role (10+ years), ideally within the insurance or financial services sector
Strong and proven experience managing an operation service (Claims, Complaints, customer service and/or business analyst teams in a multi-site or international environment, or in a project management capacity
Experience operating within or transitioning to a process-led or process-driven organisational model is highly desirable
Background in PPI or consumer credit insurance is a strong advantage
Highly mature leadership profile, capable of managing through influence as well as authority
Proven ability to lead and develop multicultural, geographically distributed teams
Experience managing Team Leads and operating through a management layer
Niveau d'expérience minimum
11 ans et plus
Compétences recherchées
Excellent analytical skills with the ability to interpret complex data and translate it into clear operational insights
Strong organisational skills with the ability to manage multiple priorities across several operational streams simultaneously
Concise and effective communicator, both written and verbal, capable of adapting to different cultural and hierarchical contexts
Rigorous, structured, and detail-oriented approach to operational management
Comfortable with ambiguity and able to navigate a changing organisational environment
A familiarity with AI tools, automation concepts, or data-driven approaches is considered a plus — as the department moves towards an AI-enabled operating model, candidates who show curiosity and openness towards these technologies will stand out
Some travel may be required
Langues
Fluency in French and English

Entreprise Crédit Agricole Assurances
Crédit Agricole Creditor Insurance (CACI) est une filiale de Crédit Agricole Assurances spécialisée dans l'assurance emprunteur et la protection de la vie. Leader du marché en France et 3e acteur en Europe, CACI sert plus de 5,6 millions de clients dans 6 pays. Elle propose une gamme complète de produits de Protection financière, incluant l'assurance emprunteur, la prévoyance, la protection de budget, des cartes et des biens, ainsi que la perte financière automobile.
CACI compte 200 collaborateurs et est implantée à Dublin (siège social), Milan (Italie) et Stuttgart (Allemagne).

En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.

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Refine Your Search

manager m jobs in dublin, d

Operations Manager M/F

MAC Cosmetics, Supervisor, Full Time, Permanent

Trade Management Specialist (Equity) M/F

Housekeeping Supervisor (m/f/d)

IM Safety Emergency Planning & Response Manager

Case Management Worker - Own Door, Dublin

Account Manager German Market M/F

Cable Package Manager (m/f/d)

Health Care Assistant - Theatre

Engineering Manager

Automation Engineer (m/f/d)

Automation Engineer (m/f/d)

Engineering Manager - Civil, Structures & Utilities

Graduate CSA Engineer

Mechanical Supervisor

Sr. Solutions Consultant

Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing

Electrical Project Manager

Electrical Engineer

Mechanical Construction Manager

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