Find Senior administrator Jobs in Dublin, D

Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Operations Regulatory Reporting Analyst/Senior Analyst
Fineco Asset Management —Dublin, County Dublin
- Microsoft Excel
- Business
- Accounting
1d
Compliance Support Executive
Russell Investments —Dublin, County Dublin
- Full-time
- In-person
- Business
- Communication skills
Life & Pensions Administrator
Fairstone Ireland —Dublin, County Dublin
- €32,000–€37,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
Site Reliability Engineering Manager, Security - Apple Services Engineering
Apple —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
14d
Student Support Officer | Digital Learning & Engagement
City Education Group —Dublin, County Dublin
- €33,000 a year
- Full-time
- Customer service
- Administrative experience
- Leaving certificate
9d
Pension Support Senior Associate
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance program
Quick apply
12d
Head of Client Service
Fund Recs —Dublin, County Dublin
- Full-time
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Analyst
Apex Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Senior Contracts Manager
AECOM —Dublin, County Dublin
- Hybrid work
- Project management
- Contracts
Data Operations Lead - Finance
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Team management
- Leadership
- Communication skills
Fund Accountant
Titanbay —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Accounting
- Communication skills
- Work from home
- Employee assistance program
Quick apply
Pooled Product Manager - Asset Management
Northern Trust Corp. —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Depositary Services Senior Representative
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
4d
Forward Deployed Engineer
Salesforce —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- Java
Principal Success Manager
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- No degree
5d
Senior Qualified Success Architect
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Writing skills
- Bachelor's degree
1d
Purchasing Administrator
DID Electrical —Lucan, County Dublin
- Full-time
- Employee discount
Quick apply
5d
HR Director
Circit Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
Quick apply
Head of Fund Operations & Governance
Davy —Dublin, County Dublin
- Hybrid work
- No degree
- Analytics
- Employee assistance program
Quick apply

I want to receive the latest job alerts for senior administrator in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior administrator jobs near dublin, d

Site Reliability Engineer jobs in Dublin, County Dublin

Head Of Operations jobs in Dublin, County Dublin

Support Associate jobs in Dublin, County Dublin

Head Of Customer Service jobs in Dublin, County Dublin

Principal jobs in Dublin, County Dublin

Fund Accountant jobs in Dublin, County Dublin

Engineer jobs in Dublin, County Dublin

Contract Manager jobs in Dublin, County Dublin

Senior Architect jobs in Dublin, County Dublin

Reporting Analyst jobs in Dublin, County Dublin

Operations Lead jobs in Dublin, County Dublin

Administrator jobs in Dublin, County Dublin

Catering Officer, Grade Ii jobs in Dublin, County Dublin

Positive Behaviour Support jobs in County Cork

Process Engineer jobs in County Dublin

Site Reliability Engineer jobs in Cork, County Cork

Site Reliability Engineer jobs in Galway, County Galway

Site Reliability Engineer jobs in Dublin City University, County Dublin

Graduate Mechanical Engineer jobs in Cork, County Cork

Site Manager jobs in Dublin, County Dublin

Customer Support Administrator (Italian Speaker)

AXA -
DUBLIN 1, County Dublin

Apply Now

Job details

4 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Italian
Communication skills

Full job description

Job Description:

ABOUT AXA MPS FINANCIAL

AXA MPS Financial is a life insurance company under Irish law, regulated by the Central Bank of Ireland and operating in the Italian market under the Freedom to Provide Services regime, through a widespread network of banks.

It was established in 1999 in Dublin as a company specialized in Unit and Index Linked insurance products, and since 2007 it has been part of the AXA MPS Joint Venture (which owns 100% of the company through AXA MPS Assicurazioni Vita S.p.A), combining the historical expertise and traditional local presence of the Montepaschi Group with AXA's international leadership in financial protection.

Since January 1, 2014, the company has been part of the AXA ITALIA insurance group (registered in the Register of Insurance Groups with no. 041).

https://www.axa-mpsfinancial.ie/

POSITION MISSION & MAIN ACTIVITIES

MAIN PURPOSE OF JOB

Manage verbal and written responses to queries, requests of information, transactions and possible escalations received by customers, distributor network (BMPS – Banca Monte dei Paschi di Siena) and third parties by email, telephone, chat and webform.

Manage Data entry on AML system for specific offline transactions received by customers, distributor network and third parties.

Manage back-office activities related to online and offline transactions.

Promote proactively innovation in tools and processes to improve the overall QoS and operational efficiency.

KEY PERFORMANCE MEASURES:

Manage all the queries (verbal and written) coming daily ensuring a high level of service.
Manage requests directly or with support of senior colleagues and manager and the respective departments, concerning the requests.
Support their organisational unit with Back Office activities (Cases Management, Report compilation and Outbound contacts), both by email and telephone.
Manage clients’ offline transaction requests (death claim, maturity, surrender, variation…) ensuring that they are properly forwarded to the relevant department.
Manage data entry on AML system for specific offline transactions received by email or post, revert to AML team for investigations.
Manage the relationship with internal departments leading to resolution of requests.
Respond to queries and requests from Italian Authorities (Agenzia delle entrate, Guardia di finanza).
Contribute to ensure that all the KPIs are met, and an excellent service is provided.
Provide feedback to trigger actions to optimise the QoS and the operating machine, contribute to the company overall goals.
Support the Operations team when needed.

KEY CUSTOMERS

Internal:

Components of the Customer Support, in particular the members of the team and the Manager.
Customer Operation Team usually involved in escalation and complex queries.
Other Organisational units in the company especially those involved in handling requests (Customer Operations, Compliance/AML, Distribution, Product, Actuarial, Digital teams).

External:

Distributor Network (BMPS – Banca Monte dei Paschi di Siena)
Third part banks
Final Customers
Authorities, Institutions, Associations
Third parties (i.e lawyers)
FNZ CO
AXA Italy (Smart Centre)

PROFILE, SKILLS & COMPETENCIES

Qualifications:

High School Diploma /Degree
Knowledge: 1-2 years of experience in Customer Service

Knowledge:

PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment
Good knowledge of MS Office (Excel, Word, PPT)
CRM

Skills:

Excellent, clear, strong written and verbal communication skills
Customer oriented
Problem solving and Stress management
Ability to effectively prioritize and manage day-to-day tasks in an efficient manner
Reliable, self-motivated, well organized
Ability to multitask in a fast-paced environment
Excellent organizational and interpersonal skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work within a team environment as well as independently
Fluent in English and Italian (spoken and written)
PC Skills and Communication tools (Softphone, Outlook, CRM, Windows, Teams)

Apply Now

Refine Your Search

senior administrator jobs in dublin, d

Customer Support Administrator (Italian Speaker)

Operations Regulatory Reporting Analyst/Senior Analyst

Compliance Support Executive

Life & Pensions Administrator

Site Reliability Engineering Manager, Security - Apple Services Engineering

Student Support Officer | Digital Learning & Engagement

Pension Support Senior Associate

Head of Client Service

Analyst

Senior Contracts Manager

Data Operations Lead - Finance

Fund Accountant

Pooled Product Manager - Asset Management

Depositary Services Senior Representative

Forward Deployed Engineer

Principal Success Manager

Senior Qualified Success Architect

Purchasing Administrator

HR Director

Head of Fund Operations & Governance

I want to receive the latest job alerts for senior administrator in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected