JOB DESCRIPTION
Technical Trainer - Equity Share Plan Products & Systems.
Role summary
The technical trainer designs and delivers role-based training for equity share plan products and the systems that support plan administration. The role partners with Product, Operations, Technology, Risk/Controls, and Client Service teams to ensure training content is accurate, compliant, and aligned to production processes.
Role responsibilities:
- Deliver instructor-led and virtual training for new hires and existing staff across equity plan administration and supporting platforms.
- Build structured learning paths (onboarding, role proficiency, release training, refresher training) with clear objectives and assessments.
- Train on core workflows within equity plan administration systems.
- Support training for system releases inclusive of calendar and team communications.
- Ensure training content aligns and is maintained to documented procedures.
- Coordinate with SMEs to validate content and keep materials current.
- Gather feedback, analyse training effectiveness, and iterate content to close performance gaps.
Core skills & competencies:
- Instructional design: learning objectives, lesson plans, assessments, and measurable outcomes.
- Strong facilitation: clear communication, confident delivery, and ability to handle live Q&A.
• Technical aptitude. • Documentation discipline: producing clear, step-by-step materials and maintaining change history.
- Collaboration: effective partnering with SMEs, Product, Tech, and Operations.
- When needed support future-focused client-facing training on platform administration.
Qualifications:
- Bachelor's degree or equivalent practical experience.
- Minimum 2 years' experience in one or more of: technical training, operations enablement, product support, equity plan administration.
- Experience creating training materials (job aids, guides, LMS modules, knowledge articles) and delivering live training.
- Willingness and capacity to travel across all three regions (US/EMEA/APAC) to support training delivery (including client training) as required.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
