Find Systems engineer remote access Jobs in Citywest, D

IT Support Engineer (Tier 2)
Viatel Technology Group —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
Senior Database Reliability Engineer
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Oracle
- SQL
- AWS
Quick apply
Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
Associate Site Reliability Engineer
ServiceNow —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Customer service
Quick apply
3d
Senior TechOps Engineer
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Computer Science
- Windows
Quick apply
3d
Technical Recruiter
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Research
- Recruiting
- Communication skills
Life Safety Systems Engineer
Jacobs —Dublin, County Dublin
- Hybrid work
- AutoCAD
- Engineering
- Bachelor's degree
Project Engineer - Life Sciences
Jacobs —Dublin, County Dublin
- Hybrid work
- Engineering
- Analysis skills
- Project management
Full-Stack Engineer (Front-End Leaning)
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- System design
Infrastructure Security Engineer
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- AWS
- Linux
- AI
Automation Engineer (PLC & SCADA Commissioning)
Jerico Technologies Limited —Dublin, County Dublin
- €40,000–€50,000 a year
- Full-time
- Hybrid work
- Engineering
- English
- No degree
Quick apply
1d
Full-Stack Engineer (Back-End Leaning)
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- System design
- Python
Staff IT Engineer for Automation & AI transformation (Remote)
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Leadership
- Communication skills
- Referral programme
8d
Team Lead Engineering - Developer Experience (Remote)
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- AWS
- Leadership
- Referral programme
Transmission and Distribution Opportunities
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
QA/QC
ORS —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Project management
- Team management
- Annual leave
Senior Process Engineer
Jacobs —Dublin, County Dublin
- Hybrid work
- Master's degree
- Bachelor's degree
- Manufacturing
Document Controller
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
5d
Lead Machine Learning Engineer
DocuSign —Dublin, County Dublin
- Doctoral degree
- Computer Science
- Master's degree
5d
Cloud Support Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply

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IT Support Engineer (Tier 2)

Viatel Technology Group
Dublin, County Dublin

Apply Now

Job details

Benefits

Bike to work scheme

Qualifications

Microsoft Windows Server
Azure
Windows
Sonicwall
Technical support
Analysis skills
IT support
SharePoint
VMWare
Communication skills
vSphere
Intune

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you .

The Role

This role is within the Service Desk Team in the Service Centre Department of the Viatel Digital Services business unit . The role requires a minimum of 2-3 years of experience in the use of Microsoft Azure, Microsoft 365, Virtualisation solutions, Data Protection and Security technologies and desire to further develop skills in emerging technologies including Data Management, AI & Cyber Security.

Key Responsibilities

Manage tickets (incidents and service requests) assigned and ensuring high quality service with prompt response and engagement with the customer.

Resolve incidents following the incident management process within agreed SLA timeframes.

Fulfil service requests following the service request management process within the agreed SLA timeframes.

Provide technical support covering a broad range of ICT services and technologies including user endpoint device support, on premises & Cloud infrastructure, Microsoft 365 Email, Data backup solutions, security solutions (e.g., MS Defender, Sophos) and networks.

Assist in resolving incidents with engagement with internal IT teams and 3 rd party providers.

Promote, develop, and maintain a positive experience to the customers.

Ad-hoc Remote and Internal Project work.

Additional projects as required such as preparing system and user documentation and testing.

Participate as a key technical resource in the resolution of major incidents.

Comply, maintain, and promote information security in Viatel.

Build strong and valued customer relationships with assigned customers.

Understand customer priorities and ensuring services delivered are aligned accordingly.

Ensure services deliver high levels of customer satisfaction and quality.

Identify service improvement opportunities and proactively recommend enhancements.

Develop and instil a positive, collaborative and customer-focused culture.

Coach and support other Service Desk Engineers.

Assist in evaluating new technologies, services and processes.

Maintain and extend technical certification

Technical Requirements & Experience

Minimum of 2-3 years’ experience in a similar role.

Relevant experience and/or certification in:
Desktop Services

Windows OS, Microsoft 365 Desktop Services

Anti-Virus Services (MS Defender, Sophos)

Cloud Services

Microsoft Azure

Microsoft 365 – Intune, Entra ID, Defender, SharePoint, Teams

Virtualisation

Azure Virtual Desktop, VMware, vSphere

Compute, Storage & Networking Infrastructure

HPE / Dell

Firewalls, Access Points, Switches (FortiGate, SonicWALL, Sophos)

Windows Server

Data Protection

Azure Backup/DPM, Azure Site Recovery

Commvault, Veeam

ITIL Certified – or relevant experience.

Microsoft certifications in M365, Azure, Security Administration and Modern Workplace.

Knowledge of cybersecurity frameworks and compliance standards.

General Requirements:
Ideally previous experience in a service desk in an ICT Managed Services (MSP) environment.

Focused on delivering exceptional technical support service.

Demonstrable experience in delivering technical support services meeting SLA/KPI objectives.

Ability to manage multiple customers and priorities simultaneously.

Experienced in managing and improving technical services.

Good knowledge of Microsoft Cloud, technical support services and tools, cybersecurity tools & security best practices.

Strong communication and client-facing skills with a customer-first mindset.

Excellent troubleshooting and analytical skills.

Highly organised with strong attention to detail.

Proactive and improvement oriented.

Professional, approachable and supportive mentor.

Strong communication, interpersonal skills and ability to lead by example.

High level of flexibility, enthusiastic, willingness to learn and develop.

Willingness to travel, if required.

What we offer:
Health Insurance Contribution

Pension (company matched up to 5%)

Cycle to Work

Discounted Broadband

Income Protection

Maternity/Paternity Benefit

Flexi Days during summer months
Closing Date

31/08/2026

Location

Limerick OR Dublin

Department

IT Support

Job Title

IT Support Engineer (Tier 2)

Experience

2-3 yrs

City

Dublin or Limerick

Country

Ireland

Apply Now

Refine Your Search

systems engineer remote access jobs in citywest, d

IT Support Engineer (Tier 2)

Senior Database Reliability Engineer

Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security

Associate Site Reliability Engineer

Senior TechOps Engineer

Technical Recruiter

Life Safety Systems Engineer

Project Engineer - Life Sciences

Full-Stack Engineer (Front-End Leaning)

Infrastructure Security Engineer

Automation Engineer (PLC & SCADA Commissioning)

Full-Stack Engineer (Back-End Leaning)

Staff IT Engineer for Automation & AI transformation (Remote)

Team Lead Engineering - Developer Experience (Remote)

Transmission and Distribution Opportunities

QA/QC

Senior Process Engineer

Document Controller

Lead Machine Learning Engineer

Cloud Support Consultant

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