Find Fraud manager Jobs in Ireland

BlueSnap Technical Merchant Support Agent
Payroc —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Field Services lead/Manager
LTM —Ringaskiddy, County Cork
- English
- Analysis skills
- Continuous improvement
Quick apply
Customer Service Executive
NSUS Limited —Sandyford, County Dublin
- €31,000–€34,000 a year
- Full-time
- Google Suite
- Customer service
- English
- Employee assistance program
- Gym membership
Quick apply
10d
Project Manager - N.P.I.
Jabil Circuit —Bray, County Wicklow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Manager, Network Advisory UK & EU
paypal —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
- Annual leave
Services Financial Crimes Risk – High Risk Client Activity (Vice President)
Citi —Dublin, County Dublin
- €93,280–€139,920 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Project management
9d
Project Development Manager
Vestas —Dublin, County Dublin
- Full-time
- Engineering
- English
- Project management
Forensic Accounting Manager - Deals - Forensic Claims, Investigations and Audit
PwC —Dublin, County Dublin
- Full-time
- Data analysis skills
- Analysis skills
- Accounting
Medical Field Service Engineer South & Midlands Ireland
Baxter —Castlebar, County Mayo
- On call
- Microsoft Excel
- Microsoft Outlook
- Engineering
Audit Manager II - Financial Crimes
TD Bank —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- Leadership
- Annual leave
Global Financial Crimes Manager
Bank of America —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Employee assistance program
Manager, Risk Management
paypal —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Annual leave
International Recruiter
Whatnot —Dublin, County Dublin
- €68,000–€100,000 a year
- Full-time
- Remote
- Work from home
Audit Manager
Microsoft —Dublin, County Dublin
- €60,300–€102,600 a year
- Full-time
- Finance
- Bachelor's degree
- No degree
22h
Planner
Jabil Circuit —Bray, County Wicklow
- Full-time
- ERP systems
- English
- Master's degree
Manufacturing Team Membeer
Jabil Circuit —Waterford, County Waterford
- Full-time
- English
- Leaving certificate
- No degree
1d
Salesforce Administrator
Trulioo —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
- Annual leave
10d
Senior Talent Acquisition Specialist
Coastline Gaming —Dublin, County Dublin
- Full-time
Quick apply
Merchant Acquiring Pricing Manager (VP)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
8d
Head of EMEA Sales
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's degree
- Annual leave

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BlueSnap Technical Merchant Support Agent

Payroc -
Remote

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Software troubleshooting
Customer service
Data analysis skills
Technical support
Microsoft Office
SQL
Organisational skills
Phone etiquette
Communication skills

Full job description

Title

BlueSnap - Technical Merchant Support Agent

Sales Support - GIP

Reports to

Support Manager

Position Overview

The Technical Merchant Support Agent plays a critical role in delivering a positive, seamless experience for both merchants and shoppers around the world. This role serves as a frontline point of contact, providing timely, accurate, and professional support across multiple channels including phone, email, and live chat. In this position, you will troubleshoot technical issues, respond to payment-related inquiries, and help resolve concerns tied to products, services, and transactions. You will also support risk and fraud-related analysis, collaborate with internal teams to improve processes, and ensure service levels are consistently met. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality customer support.

Duties and Responsibilities

This is a highly technical, customer-facing role designed for candidates with experience providing software and finance/payment support.
The position is not intended for back-office helpdesk, DevOps, or software development candidates. We are looking for long-term technical support professionals who are motivated to build deep product expertise and support our merchants with complex technical and payment-related inquiries.

Provides support to merchants and shoppers via phone, email, and live chat
Friendly and professional interaction with shoppers from around the globe
Provide solutions and process payment information in response to inquiries, concerns, and requests about products and services
Diagnose and resolve technical issues
Handling risk and online-fraud related analysis
Follow up and make scheduled call backs to shoppers where necessary
Stay current with system information, changes and updates
Work with various departments to improve our services
Meet Service Level Agreement goals for response times

Qualifications

Knowledge of customer service principles and practices, with 2+ years of related experience in technical support, software troubleshooting, or payment/finance support services.
Effective listening, written, and verbal communication skills
Excellent customer service and phone etiquette required
Experience with MS Office (Outlook, Word, Excel, PowerPoint)
Thrive on teamwork and overcoming obstacles, highly motivated, energetic, responsible, result oriented, great communication skills, and good organizational skills
Self-motivated, creative, and able to work with minimal supervision
Ability to multi-tasking and work under pressure
Experience in Support for a financial institution, the online payment industry, e-Commerce, or related will be a plus!
Web development skills are a plus
SQL and data analysis experience is a plus

Hours

Ireland: Monday – Friday; 8 AM – 5 PM or 9 AM – 6 PM, local time
Israel: Sunday – Thursday; 8 AM – 5 PM or 9 AM – 6 PM, local time
Includes a 1-hour lunch break

Travel Component

Remote; Ireland - may on occasion be required to attend the office for events.
Hybrid; Israel - Once a week in the office located in Herzliya.

Working Conditions

Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
Frequent interaction with team members, management, agents, and external partners to facilitate smooth operations and collaborations.

Equality

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at [email protected]

Compensation and Benefits

Our compensation reflects the cost of labor across several geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

Quick apply

Refine Your Search

fraud manager jobs in ireland

BlueSnap Technical Merchant Support Agent

Field Services lead/Manager

Customer Service Executive

Project Manager - N.P.I.

Senior Manager, Network Advisory UK & EU

Services Financial Crimes Risk – High Risk Client Activity (Vice President)

Project Development Manager

Forensic Accounting Manager - Deals - Forensic Claims, Investigations and Audit

Medical Field Service Engineer South & Midlands Ireland

Audit Manager II - Financial Crimes

Global Financial Crimes Manager

Manager, Risk Management

International Recruiter

Audit Manager

Planner

Manufacturing Team Membeer

Salesforce Administrator

Senior Talent Acquisition Specialist

Merchant Acquiring Pricing Manager (VP)

Head of EMEA Sales

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