Find Engagement manager Jobs in Cork, C

Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
13h
Lead PM, Program/Project Manager
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- Data analysis skills
- System design
Technical Writer (IS&T Knowledge and Training)
Apple —Cork, County Cork
- Computer Science
- Software troubleshooting
- English
10d
Office Manager Maternity Cover
Catalyx —Cork, County Cork
- Hybrid work
- Management
- Customer service
- Organisational skills
Quick apply
Deputy Client Account Manager - Water
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- No degree
- Contracts
Group Human Resource Manager ( Hospitality)
Fota Island Resort —Little Island, County Cork
- Hospitality
- Bachelor's degree
- Human resources
Quick apply
Tom Ford, Beauty Consultant, Part Time, Permanent
Brown Thomas Arnotts —Cork, County Cork
- Part-time
- Customer service
- No degree
- Retail sales
Senior Swift Engineer
Apple —Cork, County Cork
- Computer Science
- Master's degree
- Bachelor's degree
7d
Group Sales & Marketing Manager
Trigon Hotels —Cork Airport, County Cork
- Full-time
- Microsoft Excel
- Sales
- Research
- Relocation assistance
- Referral programme
Quick apply
Account Manager
Zartis —Cork, County Cork
- English
- AI
- Communication skills
Assistant Manager - Deal Advisory
Grant Thornton —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
4d
Technical Director/Manager
Sweco —Cork, County Cork
- Full-time
- Hybrid work
- Recruiting
- Leadership
- Communication skills
- Employee assistance program
- Employee discount
Health and Safety Officer | Clerical Officer Grade VII
Mercy University Hospital —Cork, County Cork
- €60,613–€78,795 a year
- Full-time
- Acute care
- Management
- No degree
Quick apply
8d
Project & Senior Project Managers
Tetra Tech —Cork, County Cork
- Hybrid work
- Oracle
- Engineering
- Project management
9d
Swift Software Engineer
Apple —Cork, County Cork
- Computer Science
- Master's degree
- Bachelor's degree
2d
Technical Director/Manager
Sweco UK —Cork, County Cork
- Hybrid work
- Recruiting
- Leadership
- Communication skills
- Employee assistance program
- Employee discount
Manager, Financial Statement and Regulatory Reporting
Citco —Cork, County Cork
- Full-time
- Finance
- Bachelor's degree
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Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland
Malwarebytes —Cork, County Cork
- Full-time
- Hybrid work
- Spanish
- Sales
- Salesforce
- Referral programme
Quick apply
4d
Restaurant Host
The Montenotte Hotel —Cork, County Cork
- Bar
- Resort
- Employee assistance program
Quick apply
Bar & Restaurant Manager
The Metropole Hotel —Cork, County Cork
- Full-time
- Hotel
- Organisational skills
- Relocation assistance
- Referral programme
Quick apply

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Manager, Program Management, Audits and Insights

Amazon Ireland Support Services Limited - A94 -
Cork, County Cork

Apply Now

Job details

Full-time
13 hours ago

Qualifications

Microsoft Excel
Computer Science
Process improvement
SQL
Project management
Bachelor's degree
Recruiting
Pivot tables
Data visualisation
Leadership

Full job description

DESCRIPTION

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.

Key job responsibilities

Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions
Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
Collaborate with the Tools team to implement process improvements
Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Drive process standardization across the operations network for AIT.
Develop mechanisms to surface known best practices across the AIT
Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.

Internal job description

BASIC QUALIFICATIONS

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience defining and executing program requirements
Experience in complex problem solving, and working in a tight schedule environment
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience working with recruiting and people-related tools, CRM systems, and complex spreadsheets

PREFERRED QUALIFICATIONS

Experience in driving end to end delivery, and communicating results to senior leadership
Experience in defining and implementing process improvement initiatives using data and metrics
Experience using data visualization tools
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

engagement manager jobs in cork, c

Manager, Program Management, Audits and Insights

Lead PM, Program/Project Manager

Technical Writer (IS&T Knowledge and Training)

Office Manager Maternity Cover

Deputy Client Account Manager - Water

Group Human Resource Manager ( Hospitality)

Tom Ford, Beauty Consultant, Part Time, Permanent

Senior Swift Engineer

Group Sales & Marketing Manager

Account Manager

Assistant Manager - Deal Advisory

Technical Director/Manager

Health and Safety Officer | Clerical Officer Grade VII

Project & Senior Project Managers

Swift Software Engineer

Technical Director/Manager

Manager, Financial Statement and Regulatory Reporting

Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland

Restaurant Host

Bar & Restaurant Manager

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