Find Product Jobs in County Kilkenny

Customer Support Specialist with French
Planet —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- Hospitality
- English
- IT
Technical Team Lead
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- No degree
Trainer and Installer – HotSoft
HoistGroup —Kilkenny, County Kilkenny
- Hospitality
- English
- Microsoft Office
Quick apply
Talent Acquisition Specialist (Fixed Term Contract)
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- English
- Bachelor's degree
- Organisational skills
Senior Controls Engineer
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Bachelor's degree
- Communication skills
Site Reliability Engineer III - Eng
UKG (Ultimate Kronos Group) —Kilkenny, County Kilkenny
- €58,000–€78,300 a year
- On call
- System design
- Java
- AWS
- Annual leave
- Employee assistance program
6d
Calibration Technician
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Engineering
11d
Senior Cardiac Physiologist - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €45,224.14–€62,305.12 a year
- English
- Clinic
- Communication skills
- Annual leave
Hair Stylist - Kilkenny
Peter Mark —Kilkenny, County Kilkenny
- Full-time
- Customer service
- Communication skills
Materials Engineer
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Engineering
- No degree
7d
Blockchain & Smart Contract Security , Vice President
State Street —Kilkenny, County Kilkenny
- Full-time
- Azure
- AWS
- Analysis skills
Quality Operations Engineer Shift
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Engineering
- No degree
- Manufacturing
3d
Bank Nurse
Fresenius Medical Care —Kilkenny, County Kilkenny
- €23 an hour
- Part-time
Process Engineer Sterilisation
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Engineering
- No degree
- Communication skills
3d
Operations Quality Shift Lead
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Engineering
- No degree
- Manufacturing
3d
Full-Time Food and Beverage Assistant
Mount Juliet Estate —Thomastown, County Kilkenny
- Customer service
- English
- Hotel
- Employee assistance program
Quick apply
Deputy Store Manager
Kilkenny Design —Kilkenny, County Kilkenny
- Full-time
- Leadership
- Communication skills
Quick apply
7d
Depositary Oversight Officer, 9 months Fix-term contract
State Street —Kilkenny, County Kilkenny
- Full-time
- No degree
- Organisational skills
- IT
11d
Retail Store Manager - Maternity Cover
The Works —Kilkenny, County Kilkenny
- Holidays
- Recruiting
- Retail management
- Leadership
- Employee assistance program
3d
Commercial Account Handler
Gallagher —Kilkenny, County Kilkenny
- Organisational skills
- Communication skills
3d

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Customer Support Specialist with French

Planet -
Kilkenny, County Kilkenny

Apply Now

Job details

Full-time

Qualifications

French
Hospitality
English
IT
Computer skills
Business
Communication skills
Hotel experience
Information Technology

Full job description

remote type

Hybrid

locations

Kilkenny - Ireland

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

JR11366

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

As a Customer Support Specialist, you will be the first point of contact for our customers, assisting them via phone or email with technical inquiries and any issues that arise. You will independently analyze and resolve problems while advising our customers on how to use our software optimally and efficiently. After an intensive onboarding phase, you will take over customer consulting, installation, and training, ensuring that they can seamlessly integrate our hotel software into their daily operations.

What you will do:

Technical support and consulting for customers and business partners via phone, email, or the ticketing system.
Detailed documentation of all work steps and solution processes in accordance with internal standards and guidelines.
Maintenance and updating of the ticketing system and internal knowledge database to optimize support processes.
Planning and conducting user training sessions, both online and on-site, to ensure customers can use the software effectively.
Enhancing and maintaining customer satisfaction by providing tailored solutions and first-class service.
Active collaboration within the team and close coordination with other departments to continuously improve the software and services.
Out of Hours Rotation to ensure reliable customer support.

Who you are:

Successfully completed training or a degree in hospitality, tourism management, IT, or a related field (preferred).
Experience in the hotel industry or solid knowledge of the hospitality sector to better understand customer needs.
Strong computer skills and a keen interest in IT topics, particularly hotel software and digital solutions.
Fluent English and French (spoken and written) to communicate professionally with national and international customers.
Strong customer orientation and a commitment to delivering first-class service and tailored solutions.
Experience with hotel software is an advantage, as well as knowledge of other common PMS, booking, or POS systems in the hospitality industry.
Strong social skills, empathy, and a respectful approach towards customers, colleagues, and partners.
Team spirit and willingness to collaborate efficiently with internal teams, external service providers, and hotel operators.
Excellent communication skills to explain complex technical concepts clearly to customers.
Independent and responsible work ethic, especially when analyzing customer requirements and implementing our products.
Structured and organized approach, particularly in planning and executing software implementations, training sessions, and support requests.
Strong technical affinity and openness to new technologies, especially in PMS (Property Management Systems), channel managers, booking software, and POS systems.
High resilience and strong problem-solving skills to provide effective solutions for hotel clients, even under time pressure.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

product jobs in county kilkenny

Customer Support Specialist with French

Technical Team Lead

Trainer and Installer – HotSoft

Talent Acquisition Specialist (Fixed Term Contract)

Senior Controls Engineer

Site Reliability Engineer III - Eng

Calibration Technician

Senior Cardiac Physiologist - UPMC Aut Even Hospital, Kilkenny

Hair Stylist - Kilkenny

Materials Engineer

Blockchain & Smart Contract Security , Vice President

Quality Operations Engineer Shift

Bank Nurse

Process Engineer Sterilisation

Operations Quality Shift Lead

Full-Time Food and Beverage Assistant

Deputy Store Manager

Depositary Oversight Officer, 9 months Fix-term contract

Retail Store Manager - Maternity Cover

Commercial Account Handler

I want to receive the latest job alerts for product in county kilkenny

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