Find Customer service team leader Jobs in County Galway

Assistant Branch Manager
ICE Group —Galway, County Galway
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Customer Support Specialist (+Portuguese Speaking)
Diligent Corporation —Galway, County Galway
- Weekend availability
- Hybrid work
- Customer service
- Salesforce
- English
- Annual leave
Quick apply
1d
Territory Manager in Training -Life Science
Ecolab Inc. —Galway, County Galway
- Full-time
- Customer service
- English
- Microsoft Office
- Life insurance
Senior Manager, Solutions Marketing
Diligent Corporation —Galway, County Galway
- Presentation skills
- AI
- Communication skills
- Annual leave
Quick apply
Senior Supplier Quality Engineer - 12 month contract
Medtronic —Galway, County Galway
- €64,640–€96,960 a year
- Full-time
- Engineering
- No degree
- Recruiting
1d
Senior Test Architect
Poppulo —Galway, County Galway
- €75,000–€115,000 a year
- Remote
- Java
- AWS
- Leadership
- Life insurance
Quick apply
Principal Software Developer
SOTI Inc. —Galway, County Galway
- Full-time
- Computer science
- Azure
- SQL
Manager, Finance - PACS Mature Markets
ASSA ABLOY —Galway, County Galway
- Oracle
- English
- Finance
- Annual leave
9d
Automation & Controls Engineer (f/m/d)
TE Connectivity —Galway, County Galway
- No degree
- Manufacturing
- Communication skills
- Wellness program
- Employee stock purchase plan
Heavy Equipment Operator
Walsh Waste Limited —Oranmore, County Galway
- Full-time
- In-person
- Time management
- Annual leave
- Employee discount
Quick apply
HGV Jet Vac Driver
Walsh Waste Limited —Oranmore, County Galway
- €35,000–€45,000 a year
- Full-time
- In-person
- Annual leave
- Employee discount
Quick apply
Oracle SCM Functional & Integration Lead (Fusion & EBS)
Dexcom —Athenry, County Galway
- Full-time
- Oracle
- Doctoral degree
- ERP systems
Staff Project Manager Engineer (f/m/d)
TE Connectivity —Galway, County Galway
- Management
- Project management
- No degree
- Wellness program
- Employee stock purchase plan
Graduate Civil Engineer
Roadstone —Galway, County Galway
- Full-time
- English
- Leadership
- Communication skills
- Free parking
- Store discount
Quick apply
2d
Process and Product Development Engineer II (f/m/d)
TE Connectivity —Galway, County Galway
- Engineering
- No degree
- Manufacturing
- Wellness program
- Employee stock purchase plan
Graduate Pest Control Technician.
Rentokil Initial Group —Galway, County Galway
- €30,300–€35,000 a year
- Overtime
- No experience needed
- Bachelor's degree
- Business
- Fuel card
- Relocation assistance
Quick apply
8d
Sr. Manager Cloud Infrastructure Implementation (Global Data Center Programs)
Hewlett Packard Enterprise —Galway, County Galway
- Full-time
- Azure
- Computer Science
- Engineering
Cloud Engineering Technical Leader
Cisco Systems —Galway, County Galway
- Full-time
- Azure
- Java
- AWS
Software Engineering Manager
Datavant Ireland —Galway, County Galway
- On call
- Communication skills
Quick apply
Truck Collection Team Member
Walsh Waste Limited —Oranmore, County Galway
- Full-time
- Customer service
- English
- In-person
- Annual leave
- Employee discount
Quick apply
6d

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Assistant Branch Manager

ICE Group -
Galway, County Galway

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance program

Qualifications

Power BI
CPC Card
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Our client is a leading financial services intermediary with a strong online presence and an extensive network of financial advisors. Our client offers genuine personal service, tailored financial products, services and expert answers to life's financial questions.

Our clients company are seeking a qualified and highly organised individual with strong leadership and technical skills to join their team as Assistant Branch Manager. The ideal candidate will have in-depth experience of the life and pensions industry to include sales processes, sales systems, reporting tools like Power Bi and compliance requirements.

They will demonstrate a proactive approach to business quality, compliance, and advisor support, with a keen eye for detail and a commitment to maintaining high standards across training, recruitment, and operational procedures. Strong communication, analytical, and relationship-building skills are essential, along with the ability to manage productivity, support regulatory requirements, and contribute to branch performance and development.

Key Responsibilities

Fulfil the sales support and administration functions in the branch, ensuring that all aspects of the role requirements are completed to the levels required and adequately resourced to meet ongoing business demands.
Provide support to the advisor team in respect of their business, systems, product knowledge and process queries.
Build and maintain strong business relationships across the organisation and liaise with other Departments as required.
Engage with the branch management team regarding service to the advisors (branch & head office) and areas where additional support may be required. Provide upward feedback to the management team with regard to advisor interaction and co-operation with the branch team.
Assess training and development needs of the sales team in conjunction with the Sales Management Team and deliver modules when required. Liaise with the Training & Development Team to arrange same.
Manage business quality and pipeline within the branch.
Manage the Compliance (MCC, CPC etc.) requirements and procedures within the area ensuring that the branch is compliant in all aspects of the business.
Analyse business and sales processes to identify potential enhancements to the process which may improve efficiency and understanding. Report same to the Head of Training & Development.

Qualifications & Experience

Solid experience within the industry
Previous supervisory or leadership experience desirable.
Minimum qualification requirement: APA (Life, Pensions, Savings & Investments) Accredited Product Advisor. Continuous Professional Development requirements must be up-to-date.
Familiarity with CPC, GDPR, MCC and other regulatory frameworks that protect the customer is expected.
Working knowledge of industry systems and service processes.

Skills & Capabilities

Natural ability to lead by example and set high standards for customer care.
Strong organisational skills and ability to balance competing priorities without losing focus on the customer.
Skilled communicator, able to support staff and engage confidently with advisors and colleagues.
Able to interpret MI and feedback to identify trends in customer experience and areas for improvement.
Identify inefficiencies in processes and address same.

Attitude & Approach

Positive, approachable and supportive, creating an environment where the team feels confident to put customers first.
Resilient and adaptable, responding to challenges with a solutions-focused approach.
Collaborative and respectful in working with colleagues across the Group.
Proactive, accountable and motivated to improve how we serve customers every day.
Keen to learn and grow, developing as a leader while enhancing the team's ability to deliver for customers.

Why Join Our client?
At our clients company, their people are our greatest strength. That's why they offer:

Competitive salary and annual leave
Flexible working options
Annual performance-based bonus
Company pension scheme, Sick Leave & Employee Assistance Program
Career development opportunities
Active Sports & Social Club with regular events and team activities
Charity involvement, including fundraising, community partnerships, and volunteering opportunities
Annual subsidised company trip - a highlight of the year for connection and celebration

IND123

Quick apply

Refine Your Search

customer service team leader jobs in county galway

Assistant Branch Manager

Customer Support Specialist (+Portuguese Speaking)

Territory Manager in Training -Life Science

Senior Manager, Solutions Marketing

Senior Supplier Quality Engineer - 12 month contract

Senior Test Architect

Principal Software Developer

Manager, Finance - PACS Mature Markets

Automation & Controls Engineer (f/m/d)

Heavy Equipment Operator

HGV Jet Vac Driver

Oracle SCM Functional & Integration Lead (Fusion & EBS)

Staff Project Manager Engineer (f/m/d)

Graduate Civil Engineer

Process and Product Development Engineer II (f/m/d)

Graduate Pest Control Technician.

Sr. Manager Cloud Infrastructure Implementation (Global Data Center Programs)

Cloud Engineering Technical Leader

Software Engineering Manager

Truck Collection Team Member

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