Find Customer success manager Jobs in Ringaskiddy, C

Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
2h
Forklift Operator
DACHSER Ireland Ltd —Little Island, County Cork
- €30,000–€35,000 a year
- Full-time
- English
- Forklift
- No degree
- Free parking
- Employee assistance program
Quick apply
10d
Material Handler Coordinator / Inventory Management Specialist
Avantor —Cork, County Cork
- Full-time
- Customer service
- Analysis skills
- Project management
Senior Engineering Manager- Maintenance
Hovione —Cork, County Cork
- Engineering
- Maintenance
- English
Assistant Manager
Therapie Clinic —Cork, County Cork
- €32,000–€38,000 a year
- Customer service
- Clinic
- Organisational skills
- Annual leave
2d
Quantity Surveyor
ALSTOM —Cork, County Cork
- €70,000 a year
- Accounting
- Contracts
Project Manager
Catalyx —Cork, County Cork
- Full-time
- Hybrid work
- Engineering
- Project management
- Leadership
Quick apply
Graduate Management Trainee - Cork
Enterprise Mobility —Cork, County Cork
- Full-time
- Management
- Customer service
- Bachelor's degree
Commerical Business Development Manager
Togher Family Centre —Togher, County Cork
- €20–€22 an hour
- Part-time
- Hybrid work
- Sales
- Marketing
- Business development
- Wellness program
- Annual leave
Quick apply
7d
Cloud Marketplace Operations Executive
Trend Micro —Cork, County Cork
- Full-time
- Azure
- Sales
- AWS
14d
Customer Manager (French-speaking)
OpenText —Cork, County Cork
- Sales
- English
- Leadership
4d
Inside Sales Director, EMEA
WatchGuard Technologies, Inc. —Cork, County Cork
- Full-time
- Communication skills
Quick apply
Senior Process Engineer
Hovione —Cork, County Cork
- Engineering
- English
- Microsoft Office
Sales Executive (Hardware Solutions)
AMAX —Cork, County Cork
- €55,000–€65,000 a year
- Full-time
- Bachelor's degree
- In-person
- AI
Quick apply
Senior Product Manager, Interoperability
Datavant Ireland —Cork, County Cork
- Remote
- Project management
- Product management
Quick apply
10d
Materials Program Manager
Cognex Corporation —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Manager, Support Engineering
Wiz, Inc. —Cork, County Cork
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
Retail Store Manager
Vision Ireland —Midleton, County Cork
- Full-time
- Sales
- Supervising experience
- Time management
- Annual leave
Quick apply
IT Portfolio Delivery Manager
Synergy Flavors —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills
IT Portfolio Delivery Manager
Carbery —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills

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Manager, Program Management, Audits and Insights

Amazon Ireland Support Services Limited - A94 -
Cork, County Cork

Apply Now

Job details

Full-time
2 hours ago

Qualifications

Microsoft Excel
Computer Science
Process improvement
SQL
Project management
Bachelor's degree
Recruiting
Pivot tables
Data visualisation
Leadership

Full job description

DESCRIPTION

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.

Key job responsibilities

Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions
Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
Collaborate with the Tools team to implement process improvements
Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Drive process standardization across the operations network for AIT.
Develop mechanisms to surface known best practices across the AIT
Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.

Internal job description

BASIC QUALIFICATIONS

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience defining and executing program requirements
Experience in complex problem solving, and working in a tight schedule environment
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience working with recruiting and people-related tools, CRM systems, and complex spreadsheets

PREFERRED QUALIFICATIONS

Experience in driving end to end delivery, and communicating results to senior leadership
Experience in defining and implementing process improvement initiatives using data and metrics
Experience using data visualization tools
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer success manager jobs in ringaskiddy, c

Manager, Program Management, Audits and Insights

Forklift Operator

Material Handler Coordinator / Inventory Management Specialist

Senior Engineering Manager- Maintenance

Assistant Manager

Quantity Surveyor

Project Manager

Graduate Management Trainee - Cork

Commerical Business Development Manager

Cloud Marketplace Operations Executive

Customer Manager (French-speaking)

Inside Sales Director, EMEA

Senior Process Engineer

Sales Executive (Hardware Solutions)

Senior Product Manager, Interoperability

Materials Program Manager

Manager, Support Engineering

Retail Store Manager

IT Portfolio Delivery Manager

IT Portfolio Delivery Manager

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