Find Mobile expert Jobs in Ireland

Desktop & Site Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Customer Success Manager (Commercial) - EMEA
Vanta —Dublin, County Dublin
- Full-time
- Agile
- AI
- Communication skills
- Annual leave
Supply Chain Planner/ BA
Fonua Ltd —DUBLIN 18, County Dublin
- Microsoft Excel
- Engineering
- ERP systems
- Free parking
Quick apply
Publisher Account Manager
Koneo Mobile Inc. —Dublin, County Dublin
- No degree
- Marketing
Quick apply
Advertiser Account Manager
Koneo Mobile Inc. —Dublin, County Dublin
- English
- Communication skills
- Marketing
Quick apply
Penetration Tester
Ekco —Dublin, County Dublin
- Hybrid work
- Computer Science
- Windows
- Scripting
- Annual leave
- Employee assistance program
Quick apply
AutoExpert – Self-Employed Mobile Mechanic (Cork)
Auto expert —Cork, County Cork
- €30–€40 an hour
- Part-time
Quick apply
1d
Sound Designer
Virtuos Games —Dublin, County Dublin
- Full-time
- Communication skills
- Sick pay
13d
International Project Compliance Manager
Designer Group —Dublin, County Dublin
- Full-time
- Organisational skills
- Communication skills
Quick apply
Principle Android Engineer
Elwood Roberts —Dublin, County Dublin
- €60,000–€70,000 a month
- Full-time
- System design
- English
- AWS
Quick apply
Brand Activation Manager
Miele —Dublin, County Dublin
- Up to €55,000 a year
- Full-time
- Marketing
6d
Software Engineering Technical Leader
Cisco Systems —Galway, County Galway
- Full-time
- Computer Science
- DevOps
- Java
Senior Audio Programmer
Virtuos Games —Dublin, County Dublin
- Full-time
- C++
- Agile
- Communication skills
Senior Staff Engineer in Microcontroller Sub-System Verification- Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
- Master's degree
- Employee stock purchase plan
Data Engineering Manager
Verve —Dublin, County Dublin
- On call
- SQL
- Leadership
- Python
8d
AI & Intelligent Automation Consultant (Retail Banking)
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Mentoring
- AI
- Leadership
Advertising Operations Manager
Koneo Mobile Inc. —Dublin, County Dublin
- Microsoft Excel
- English
- Analysis skills
Quick apply
Embedded Senior Software Engineer – Storage - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Front End Developer (Senior)
Tata Consultancy Services —Dublin, County Dublin
- Call to connect
- Azure
- JavaScript
- No degree
Business Development Manager
AIR PRODUCTS IRELAND LIMI —Dublin, County Dublin
- Full-time
- Sales
- Business development
- Fuel card
Quick apply

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Desktop & Site Support Engineer

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview:

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

mobile expert jobs in ireland

Desktop & Site Support Engineer

Customer Success Manager (Commercial) - EMEA

Supply Chain Planner/ BA

Publisher Account Manager

Advertiser Account Manager

Penetration Tester

AutoExpert – Self-Employed Mobile Mechanic (Cork)

Sound Designer

International Project Compliance Manager

Principle Android Engineer

Brand Activation Manager

Software Engineering Technical Leader

Senior Audio Programmer

Senior Staff Engineer in Microcontroller Sub-System Verification- Cork, Ireland

Data Engineering Manager

AI & Intelligent Automation Consultant (Retail Banking)

Advertising Operations Manager

Embedded Senior Software Engineer – Storage - Cork, Ireland

Front End Developer (Senior)

Business Development Manager

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